The previous implementation PATCHed the `resources` string directly, which CW
silently ignores because `resources` is a server-derived read-only field (it's
populated from schedule entries of type/id=4, not freely writable).
Per CW docs (openapi line 70949): "Please use the
/schedule/entries?conditions=type/id=4 AND objectId={id} endpoint".
Behavior per spec:
- No owner + assign user → set owner (existing behavior kept)
- Has owner + assign different user → POST /schedule/entries with type/id=4,
member, objectId; owner untouched
- User already assigned (owner or schedule entry) → idempotent no-op
- Remove owner → clear owner (existing behavior kept)
- Remove co-assignee → DELETE /schedule/entries/{entry_id}
- list_resources now merges owner + schedule-entry members, deduped by id
Required CW security role permission on the API member:
- Service > Resource Scheduling > Add/Inquire/Delete
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Previous `resources`-string PATCH was silently ignored by CW — the
`resources` field is server-derived from the ticket's owner + schedule
entries, not freely writable. Status PATCH could also silently no-op
when a cross-board status id was sent.
- add_resource: when the ticket is unassigned, set the `owner`
MemberReference (the canonical writable primary-assignee field).
If already owned by someone else, append the identifier to the
`resources` co-assignee string best-effort.
- remove_resource: clear `owner` (with remove→replace:null fallback) if
the target is the current owner, otherwise strip from `resources`.
- list_resources: merge owner + resources string, deduped by member id,
so the UI reflects both single-owner and multi-resource assignments.
- update_ticket_status: verify CW applied the status by comparing the
response body's status.id — raises PSAError with a clear message when
CW silently rejects the change (e.g., status invalid for ticket's
board), instead of reporting spurious success.
- Frontend: surface the backend error detail in the toast so users see
the real reason instead of a generic "Failed to update" message.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Status update was returning only new_status (string) and the parent list's
onStatusUpdated only set status_name. The <select> was bound to status_id,
which never changed — so it visually reverted to the old status even though
the PATCH succeeded.
- Backend: include new_status_id in the status-update response.
- Panel: own currentStatusId/currentStatusName state so the select reflects
the change immediately and survives stale parent snapshots.
- Parent list: update status_id on both the row and selectedTicket so the
list row stays in sync when the panel stays open.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
- Status filter: aggregate statuses across all boards (deduped by name)
when no board is selected. Backend accepts status_name and filters by
status/name so the same status matches across boards.
- Resource assignment: CW has no /service/tickets/{id}/members endpoint —
assignees live in the ticket's comma-separated `resources` string field.
Rewrote list/add/remove to read/PATCH that field via member identifier.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
- Apply company_id filter in CW search_tickets conditions (was silently ignored)
- Sanitize query string to strip single quotes before CW condition interpolation
- Add psaError state to TicketsPage for permissions error surfacing
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add GET /boards/{board_id}/statuses endpoint — direct board-to-statuses lookup
without ticket roundabout; used by filter bar and new ticket form
- Fix TicketsPage and NewTicketModal to call getBoardStatuses(board_id) instead
of misusing getTicketStatuses(ticket_id) with a board_id value
- Fix list_members auth: was require_account_owner (owner/super_admin only) —
changed to require_engineer_or_admin so engineers can see member list for
ticket assignment
- list_members: return [] on PSAError instead of 502 (Lesson 111 pattern)
- get_ticket_statuses: return [] on PSAError instead of 502
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- list_resources: return [] on PSAError instead of 502 — stops global interceptor
toast when CW API key lacks ticket members permission (Lesson 111)
- list_boards/list_priorities: add warning logging so Railway logs reveal the
root cause when CW permissions are missing
- TicketsPage: derive board options from ticket search results when listBoards
returns empty (CW permissions fallback)
- TicketFilterBar: replace assignment <select> with searchable member picker —
fixed options (All/Mine/Unassigned) + text-filtered member dropdown
- TicketQueue: remove Load More / infinite scroll; page now exists at /tickets
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- TicketDetailHeader: Display ticket info with status dropdown
- TicketNotesFeed: Chronological list of ticket notes with internal flag
- TicketAddNote: Form to add notes (requires linked session)
- TicketConfigs: Display related configurations/devices
- TicketRelated: List of related tickets as clickable buttons
All components use type-safe imports from psaContext and integrations APIs.
Styling follows design system (flat dark theme, electric blue accent, Tailwind v4).
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Add Tickets page route to router with lazy loading and code splitting.
Add Tickets navigation entry to sidebar in RESOLVE section for both
icon rail and pinned layouts.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Create frontend/src/api/tickets.ts with ticketsApi (resources, status, create, ai-parse, priorities, search)
- Update integrationsApi.searchTickets and searchTicketsQueue return types from PSATicketSearchResult[] to TicketListResponse
- Fix TicketQueue.tsx to use results.items (append/set) and results.items.length for pagination check
- Fix TicketPickerModal.tsx to use results.items when setting search results
- Export ticketsApi from api/index.ts
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Replace false claim about linkedTicket state with explicit fetch step on modal open
- Remove MyQueueWidget references; TicketQueue is the existing component being updated
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Explicitly call out search_tickets breaking change and all existing callers
- Fix [ACTIONS] marker to use JSON array format matching existing parser
- Route system prompt change to assistant_chat_service.py, not flowpilot_engine
- Pivot detail panel hydration to existing getTicketContext + listResources
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
