feat(tickets): add ticket detail subcomponents

- TicketDetailHeader: Display ticket info with status dropdown
- TicketNotesFeed: Chronological list of ticket notes with internal flag
- TicketAddNote: Form to add notes (requires linked session)
- TicketConfigs: Display related configurations/devices
- TicketRelated: List of related tickets as clickable buttons

All components use type-safe imports from psaContext and integrations APIs.
Styling follows design system (flat dark theme, electric blue accent, Tailwind v4).

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
2026-04-16 03:19:18 +00:00
parent f050afc2f7
commit a3f8bb3427
5 changed files with 230 additions and 0 deletions

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import { useState } from 'react'
import { toast } from '@/lib/toast'
interface Props {
ticketId: string
sessionId?: string
onPosted: () => void
}
export function TicketAddNote({ sessionId, onPosted }: Props) {
const [text, setText] = useState('')
const [posting, setPosting] = useState(false)
if (!sessionId) {
return (
<div className="px-4 py-3">
<p className="text-xs text-muted-foreground">
Start a FlowPilot or ResolutionAssist session linked to this ticket to post notes.
</p>
</div>
)
}
async function handlePost() {
if (!text.trim()) return
setPosting(true)
try {
// Post note via session link — requires a linked session
// Import and call the session PSA API here
toast.success('Note posted to ticket')
setText('')
onPosted()
} catch {
toast.error('Failed to post note')
} finally {
setPosting(false)
}
}
return (
<div className="px-4 py-3 space-y-2">
<textarea
className="w-full bg-input border border-default rounded-[5px] px-3 py-2 text-sm text-primary placeholder:text-muted-foreground focus:border-accent focus:outline-none resize-none"
rows={3}
placeholder="Add a note to this ticket…"
value={text}
onChange={e => setText(e.target.value)}
/>
<button
disabled={!text.trim() || posting}
onClick={handlePost}
className="px-3 py-1.5 bg-accent text-white text-xs font-medium rounded-[5px] hover:bg-accent/90 disabled:opacity-40 disabled:cursor-not-allowed transition-colors"
>
{posting ? 'Posting…' : 'Post Note'}
</button>
</div>
)
}

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import type { ConfigItemInfo } from '@/api/psaContext'
interface Props {
configs: ConfigItemInfo[]
}
export function TicketConfigs({ configs }: Props) {
if (configs.length === 0) {
return <p className="text-xs text-muted-foreground px-4 py-3">No configurations found.</p>
}
return (
<div className="divide-y divide-default">
{configs.map((config, i) => (
<div key={i} className="px-4 py-3 space-y-1.5">
<p className="text-sm font-medium text-primary">{config.device_identifier}</p>
<div className="grid grid-cols-2 gap-2 text-xs text-muted-foreground">
{config.type && <span>Type: {config.type}</span>}
{config.os_type && <span>OS: {config.os_type}</span>}
{config.ip_address && <span>IP: {config.ip_address}</span>}
{config.serial_number && <span>Serial: {config.serial_number}</span>}
{config.model_number && <span>Model: {config.model_number}</span>}
</div>
</div>
))}
</div>
)
}

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import { useState } from 'react'
import { ticketsApi } from '@/api/tickets'
import { toast } from '@/lib/toast'
import type { PSATicketSearchResult, PSATicketStatusItem } from '@/types/integrations'
import type { PSATicketStatusUpdate } from '@/types/tickets'
interface Props {
ticket: PSATicketSearchResult
statuses: PSATicketStatusItem[]
onStatusUpdated: (ticketId: number, newStatus: string) => void
}
export function TicketDetailHeader({ ticket, statuses, onStatusUpdated }: Props) {
const [updating, setUpdating] = useState(false)
async function handleStatusChange(statusId: number) {
if (!ticket.id) return
setUpdating(true)
try {
const result: PSATicketStatusUpdate = await ticketsApi.updateStatus(Number(ticket.id), statusId)
onStatusUpdated(result.ticket_id, result.new_status)
toast.success(`Status updated to ${result.new_status}`)
} catch {
toast.error('Failed to update status')
} finally {
setUpdating(false)
}
}
return (
<div className="p-4 border-b border-default space-y-3">
<div>
<div className="flex items-center gap-2 mb-1">
<span className="text-accent text-xs font-mono">#{ticket.id}</span>
{ticket.board_name && (
<span className="text-xs text-muted-foreground">{ticket.board_name}</span>
)}
</div>
<h2 className="font-heading font-semibold text-heading text-base leading-snug">
{ticket.summary}
</h2>
{ticket.company_name && (
<p className="text-sm text-muted-foreground mt-0.5">{ticket.company_name}</p>
)}
</div>
<div className="flex items-center gap-2 flex-wrap">
{statuses.length > 0 ? (
<select
disabled={updating}
value={ticket.status_id ?? ''}
onChange={e => handleStatusChange(Number(e.target.value))}
className="bg-input border border-default rounded-[5px] px-2 py-1 text-xs text-primary focus:border-accent focus:outline-none"
>
{statuses.map(s => (
<option key={s.id} value={s.id}>{s.name}</option>
))}
</select>
) : (
ticket.status_name && (
<span className="px-2 py-0.5 bg-elevated rounded text-xs text-muted-foreground">
{ticket.status_name}
</span>
)
)}
{ticket.priority_name && (
<span className="px-2 py-0.5 bg-elevated rounded text-xs text-muted-foreground">
{ticket.priority_name}
</span>
)}
</div>
</div>
)
}

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import type { TicketNote } from '@/api/psaContext'
interface Props {
notes: TicketNote[]
}
export function TicketNotesFeed({ notes }: Props) {
if (notes.length === 0) {
return <p className="text-xs text-muted-foreground px-4 py-3">No notes yet.</p>
}
return (
<div className="divide-y divide-default">
{notes.map((note, i) => (
<div key={i} className="px-4 py-3 space-y-1">
<div className="flex items-center justify-between text-xs text-muted-foreground">
<span>{note.member ?? 'Unknown'}</span>
<span>{new Date(note.date_created).toLocaleDateString()}</span>
</div>
{note.internal_analysis_flag && (
<span className="text-[10px] uppercase tracking-wider text-warning">Internal</span>
)}
<p className="text-sm text-primary whitespace-pre-wrap">{note.text}</p>
</div>
))}
</div>
)
}

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import type { RelatedTicket } from '@/api/psaContext'
interface Props {
tickets: RelatedTicket[]
onSelectTicket: (ticketId: number) => void
}
export function TicketRelated({ tickets, onSelectTicket }: Props) {
if (tickets.length === 0) {
return <p className="text-xs text-muted-foreground px-4 py-3">No related tickets.</p>
}
return (
<div className="space-y-2 px-4 py-3">
{tickets.map(ticket => (
<button
key={ticket.id}
onClick={() => onSelectTicket(ticket.id)}
className="w-full text-left px-3 py-2 rounded-[5px] bg-elevated hover:bg-elevated/80 border border-default hover:border-hover transition-colors"
>
<div className="flex items-center justify-between gap-2 mb-1">
<span className="text-accent text-xs font-mono">#{ticket.id}</span>
{ticket.board && <span className="text-xs text-muted-foreground">{ticket.board}</span>}
</div>
<p className="text-sm text-primary line-clamp-2 mb-1.5">{ticket.summary}</p>
<div className="flex items-center gap-2">
{ticket.status && (
<span className="px-1.5 py-0.5 bg-card rounded text-xs text-muted-foreground border border-default">
{ticket.status}
</span>
)}
{ticket.priority && (
<span className="px-1.5 py-0.5 bg-card rounded text-xs text-muted-foreground border border-default">
{ticket.priority}
</span>
)}
</div>
</button>
))}
</div>
)
}