46865882c6
PSA abstraction layer with provider pattern, ConnectWise integration (connection management, ticket linking, note posting, status updates, member mapping), Integrations page UI, Fernet credential encryption, in-memory TTL cache, 6 DB migrations, ConnectWise API reference docs.
70 lines
8.8 KiB
Markdown
70 lines
8.8 KiB
Markdown
## Endpoints
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ConnectWise PSA supports Markdown formatting for notes such as on Ticket Detailed Descriptions. Here are the supported formatting options.
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|Formatting Type|API Markdown|Outcome in Ticket Notes|
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|---|---|---|
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|Bold|\*\*This is bold\*\*|**This is bold**|
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|Italic|\*This is italic\*|_This is italic_|
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|Underlined|\_\_This is underlined\_\_|<u>This is underlined</u>|
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|Bold Italic|\*\*\*This is Bold Italic\*\*\*|_**This is Bold Italic**_|
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|Bold Underlined|\*\*\_\_This is Bold Underlined\_\_\*\*|**<u>This is Bold Underlined</u>**|
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|Underlined Italic|\*\_\_This is Underlined Italic\_\_\*|_<u>This is Underlined Italic</u>_|
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|Bold Underlined Italic|\*\*\*\_\_This is Bold Italic Underlined\_\_\*\*\*|_<u><strong>This is Bold Italic Underlined</strong></u>_|
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|Unformatting Formatted
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text|\\\\\*We have 10 pallets of rock \\n\*We have 5 rocks per pallet|\*We have 10 pallets of rock
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\*We have 5 rocks per pallet|
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|Ordered Lists|1\. Regular Ordered List 1\\n2. Regular Ordered List 2|1\. Regular Ordered List 1
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2\. Regular Ordered List 2|
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|Italic Ordered Lists|1\. \*Italics Ordered List 1\*\\n2. \*Italics Ordered List 2\*|1. _Italics Ordered List 1_
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2. _Italics Ordered List 2_|
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|Bold Ordered Lists|1\. \*\*Bold Ordered List 1\*\*\\n2. \*\*Bold Ordered List 2\*\*|1. **Bold** **Ordered List 1**
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2. **Bold** **Ordered List 2**|
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|Underlined Ordered Lists|1\. \_\_Underlined Ordered List 1\_\_\\n2. \_\_Underlined Ordered List 2\_\_|1. <u>Ordered List 1</u>
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2. <u>Ordered List 2</u>|
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|Underlined Link - Ordered List|1\. \_\_\[Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\\n2. \_\_\[Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_|1. <u><a href="https://www.google.com/" rel="nofollow">Ordered List 1</a></u>
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2. <u><a href="https://www.google.com/" rel="nofollow">Ordered List 2</a></u>|
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|Italic Link - Ordered List|1\. \*\_\_\[Italic Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\\n2. \*\_\_\[Italic Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*|1. _<u><a href="http://www.google.com/" rel="nofollow">Italic Ordered List 1</a></u>_
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2. _<u><a href="http://www.google.com/" rel="nofollow">Italic Ordered List 2</a></u>_|
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|Bold Link - Ordered List|1\. \*\*\_\_\[Bold Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n2. \*\*\_\_\[Bold Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*|1. **<u><a href="http://www.google.com/" rel="nofollow">Bold Ordered List 1</a></u>**
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2. **<u><a href="http://www.google.com/" rel="nofollow">Bold Ordered List 2</a></u>**|
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|Bold Italic Link - Ordered List|1\. \*\*\*\_\_\[Bold Italic Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n2. \*\*\*\_\_\[Bold Italic Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|1. **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Ordered List 1</a></u>_**
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2. **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Ordered List 2</a></u>_**|
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|Bold Underlined Link - Ordered List|1\. \*\*\_\_\[Bold Underlined Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n2. \*\*\_\_\[Bold Underlined Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*|1. **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Ordered List 1</a></u>**
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2. **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Ordered List 2</a></u>**|
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|Italic Underlined Link - Ordered List|1\. \*\_\_\[Italic Underlined Link Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\\n2. \*\_\_\[Italic Underlined Link Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*|1. _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Link Ordered List 1</a></u>_
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2. _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Link Ordered List 2</a></u>_|
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|Regular Unordered List|\* Regular Unordered List\\n\* Regular Unordered List|- Regular Unordered List
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- Regular Unordered List|
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|Bold Unordered List|\* \*\*Bold Unordered List\*\*\\n\* \*\*Bold Unordered List\*\*|- **Bold Unordered List**
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- **Bold Unordered List**|
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|Italic Unordered List|\* \*Italic Unordered List\*\\n\* \*Italic Unordered List\*|- _Italic Unordered List_
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- _Italic Unordered List_|
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|Underlined Unordered List|\* \_\_Underlined Unordered List\_\_\\n\* \_\_Underlined Unordered List\_\_|- <u>Underlined Unordered List</u>
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- <u>Underlined Unordered List</u>|
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|Bold Link - Unordered List|\* \*\*\_\_\[Bold Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n\* \*\*\_\_\[Bold Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*|- **<u><a href="http://www.google.com/" rel="nofollow">Bold Link Unordered List</a></u>**
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- **<u><a href="http://www.google.com/" rel="nofollow">Bold Link Unordered List</a></u>**|
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|Italic Link - Unordered List|\* \*\_\_\[Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\\n\* \*\_\_\[Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*|- _<u><a href="http://www.google.com/" rel="nofollow">Italic Link Unordered List</a></u>_
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- _<u><a href="http://www.google.com/" rel="nofollow">Italic Link Unordered List</a></u>_|
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|Underlined Link – Unordered List|\* \_\_Underlined Unordered List\_\_\\n\* \_\_Underlined Unordered List\_\_|- <u>Underlined Link Unordered List</u>
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- <u>Underlined Link Unordered List</u>|
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|Bold Italic Link - Unordered List|\* \*\*\*\_\_\[Bold Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n\* \*\*\*\_\_\[Bold Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|- **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Unordered List</a></u>_**
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- **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Unordered List</a></u>_**|
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|Bold Underlined Link - Unordered List|\* \*\*\_\_\[Bold Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n\* \*\*\_\_\[Bold Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*|- **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Unordered List</a></u>**
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- **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Unordered List</a></u>**|
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|Italic Underlined Link - Unordered List|\* \*\_\_\[Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\\n\* \*\_\_\[Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*|- _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Unordered List</a></u>_
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- _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Unordered List</a></u>_|
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|Link|\_\_\[link\]([www.google.com](http://www.google.com/))\_\_|<u><a href="http://www.google.com/" rel="nofollow">link</a></u>|
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|Bold link|\*\*\_\_\[Bold link\]([www.google.com](http://www.google.com/))\_\_\*\*|**<u><a href="http://www.google.com/" rel="nofollow">Bold link</a></u>**|
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|Italics link|\*\_\_\[Italics link\]([www.google.com](http://www.google.com/))\_\_\*|_<u><a href="http://www.google.com/" rel="nofollow">Italics link</a></u>_|
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|Underlined link|\_\_\[Underlined link\]([www.google.com](http://www.google.com/))\_\_|<u><a href="http://www.google.com/" rel="nofollow">Underlined link</a></u>|
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|Bold Italic link|\*\*\*\_\_\[Bold Italic link\]([www.google.com](http://www.google.com/))\_\_\*\*\*|**_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic link</a></u>_**|
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|Bold Underlined link|\*\*\_\_\[Bold Underlined link\]([www.google.com](http://www.google.com/))\_\_\*\*|**<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined link</a></u>**|
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|Italics Underlined link|\*\_\_\[Italics Underlined link\]([www.google.com](http://www.google.com/))\_\_\*|_<u><a href="http://www.google.com/" rel="nofollow">Italics Underlined link</a></u>_|
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|Bold Italic Underlined Link - Unordered List|\* \*\*\*\_\_\[Bold Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n\* \*\*\*\_\_\[Bold Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|- **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Unordered List</a></u>_**
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- **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Unordered List</a></u>_**|
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|Bold Italic Underlined Link - Ordered List|1\. \*\*\*\_\_\[Bold Italic Underlined Ordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n2. \*\*\*\_\_\[Bold Italic Underlined Ordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|1. **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Ordered List</a></u>_**
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2. **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Ordered List</a></u>_**|
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|Image|!\[\]([https://media.giphy.com/media/LVrlKiw0VCl5lEMt4f/giphy.gif](https://media.giphy.com/media/EldfH1VJdbrwY/giphy.gif))| |