Michael Chihlas
c194ba4a43
Marks the magic-moment handoff-context screen as shipped, points the next session at visual QA + push + draft PR, and captures the deferred follow-ups (suggested-step chips, snapshot expansion, toolbar button on revisits, owner analytics, Playwright e2e). Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
53 lines
6.2 KiB
Markdown
53 lines
6.2 KiB
Markdown
# CURRENT_TASK.md
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**Task:** Build **Escalation Mode** — the wedge for ResolutionFlow's GTM (first paying-customer push). When a junior tech escalates a FlowPilot session, the senior tech sees structured handoff context in seconds instead of running a 5-minute verbal "tell me what you tried" call.
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**Status:** in-flight on `feat/escalation-metric-endpoint`. Backend is **feature-complete and test-stabilized**. **Frontend live-arrival SSE subscription is shipped** (`EscalationQueue.tsx` subscribes via fetch-based ReadableStream, prepends new arrivals with the locked 200ms slide-in, flashes tab title when backgrounded, respects `prefers-reduced-motion`, exponential-backoff reconnect). **Magic-moment handoff-context screen is shipped** (`HandoffContextScreen.tsx` + integration in `FlowPilotSessionPage.tsx` — renders on Pick Up before claim, claims on "Start here", re-openable from toolbar, gracefully handles null AI assessment). **Next:** push + draft PR, then optional analytics page + Playwright e2e + chat-input suggested-step chips.
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**Plan:** [`docs/plans/2026-04-27-escalation-mode-wedge-design.md`](../docs/plans/2026-04-27-escalation-mode-wedge-design.md). Reviewed by `/office-hours`, `/plan-eng-review`, `/plan-design-review`, `/codex review`. Eng + Design CLEARED. Codex's two-metric correction + claim role gate + per-channel notification model + SSE bus diagnostics all applied.
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**Test plan artifact:** [`docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md`](../docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md) — primary input for `/qa` once feature-complete.
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## Done on `feat/escalation-metric-endpoint` (8 commits, branched from `main` @ `c0ed6d9`)
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| Commit | What it ships |
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|---|---|
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| `d51e95c` | Plan + test-plan artifacts |
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| `52f6d03` | `GET /analytics/flowpilot/escalations` — in-product time-to-first-action; account-scoped, engineer-or-admin gated |
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| `7a5b853` | Role-gate POST `/handoffs/{id}/claim` to engineer-or-admin |
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| `07d0db9` | `HandoffManager.dispatch_escalation_notifications` — emails engineer/admin teammates on intent=escalate; graceful-degradation regression |
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| `9f0bfd4` | `EscalationMetricCard` mounted above the queue list |
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| `a283d0d` | `.ai/` mid-flight refresh |
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| `87bd0b7` | **WIP** marker for the SSE backend slice (paused for Codex pass) |
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| `bc15952` | Codex: stabilize SSE backend tests — `Depends(..., scope="function")` releases auth DB deps before the long-lived stream body; SSE handshake test calls the generator directly; AI-assessment stub fixture; bus normalizes string vs UUID account_id |
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| `fff8338` | Doc-only: track escalation assessment latency follow-up |
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| `9bdd995` | Bound escalation assessment latency to `ESCALATION_AI_ASSESSMENT_TIMEOUT_SECONDS` (default 5s); handoff still creates if assessment times out |
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| `b8627f4` | Frontend SSE subscription in `EscalationQueue.tsx` — fetch-based `ReadableStream` reader; `handoff_created` triggers refetch + prepend with locked 200ms slide-in; exponential-backoff reconnect; tab-title flash when backgrounded; `prefers-reduced-motion` honored; ARIA live-region |
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| `f65b657` | Handoff state docs after frontend SSE slice lands |
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| `8e9d22e` | Magic-moment handoff-context screen on pickup — `HandoffContextScreen.tsx` (4 sections, graceful null AI assessment, focus management, prefers-reduced-motion); `FlowPilotSessionPage.tsx` integration (pre-claim handoff fetch, claim on Start here, toolbar re-open overlay) |
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**Test status:** focused subset (`test_escalation_bus`, `test_handoff_manager`, `test_session_handoffs_api`, `test_flowpilot_analytics_escalations`) → `32 passed in 18.91s` with `-n auto`. Frontend `tsc -b` clean. End-to-end smoke test against the running dev stack confirmed: SSE handshake delivers `ready` frame on connect and `handoff_created` after a posted handoff; `listHandoffs` returns the unclaimed handoff for a senior pre-claim; `claimHandoff` flips session status from `escalated` → `active` and `escalated_to_id` is set so subsequent GET succeeds. Branch not pushed.
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## Remaining work on this branch
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1. **Push + draft PR** — branch is unpushed. Open against `main`.
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2. **Suggested-step chips below the chat input** (Codex correction, design plan locks this) — surfaces `ai_assessment_data.suggested_steps[]` as clickable chips in `FlowPilotMessageBar` that prefill the input. Threading through `FlowPilotSession` → message bar.
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3. **Snapshot expansion in `HandoffManager._generate_snapshot`** — include the recent diagnostic steps / conversation tail so the magic-moment screen's "What's been tried" section can render the actual timeline pre-claim instead of "full timeline available after pickup".
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4. **Toolbar Context button on legacy-arrival sessions** — currently the button only appears when the senior arrived via the magic-moment flow this session. Lazy-fetching the handoff list on session-load (when status was-escalated) would make it work on revisits.
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5. **Owner-facing analytics page** at `/analytics/escalations` — period selector, conversion-rate, trend chart. ~0.5d. Optional for v1 demo.
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6. **Playwright e2e** for the magic-moment demo flow (junior escalates → senior receives via SSE → senior claims → opens session). Critical for the GTM Loom not to crash mid-recording.
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## Two-metric framing — read this before quoting numbers to anyone
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The in-product endpoint measures *post-claim time-to-first-action*. The "minutes recovered" sales claim is `manual_baseline − in_product_metric`. Manual baseline comes from the founder's stopwatch on the next 5 escalations (The Assignment in the design doc). Don't roll the in-product number alone into "minutes recovered" — that's the apples-to-oranges miscount Codex caught.
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## Kill-switch
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Week 8: if 0 of 3 pilots produce a verifiable hours-saved-per-week number above 1.0, revisit the wedge. The design doc names the alternative direction (deterministic-ops territory) for context, but data lands first.
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## Previous task — closed out
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**Task:** Land PR #153 — fix the `AssistantChatPage` prefill `currentChatRef` bug. **Status:** complete (2026-04-26). Merged as `68fcdc6` on `main`.
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**Background CI item, not blocking:** promoting `CI / e2e (pull_request)` to required on `main`. Two consecutive green runs cleared the threshold. Ops-only.
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