Michael Chihlas
8fd2c1bac6
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Wires the preview popover's Confirm & post action to ConnectWise (and,
via the provider pattern, any future PSA). Adds the parallel Escalate
flow with the handoff-oriented five-section markdown. Sessions without a
linked PSA ticket resolve/escalate locally — markdown stored, status
flipped, nothing posted externally.
Backend:
- EscalationPackageGeneratorService: Sonnet, five sections (Problem /
What we've confirmed / What we've tried / Current hypothesis /
Suggested next steps). Shares the preview_cache with a separate KIND
so Resolve and Escalate previews for the same state coexist.
- PSAWritebackService: post_resolution_note (RESOLUTION note type,
customer-visible), post_escalation_package (INTERNAL_ANALYSIS,
handoff for the next engineer only), transition_ticket_status with
mandatory re-fetch verification. PSAStatusVerificationError surfaces
loudly when CW silently rejects a status change — the
ConnectWise anti-pattern CLAUDE.md flags.
- Endpoints:
* POST /ai-sessions/{id}/escalation-package/preview
* POST /ai-sessions/{id}/resolution-note/post
* POST /ai-sessions/{id}/escalation-package/post
Outcomes: "resolved" / "escalated" with external_id + verified status,
"resolved_local" / "escalated_local" when no PSA linked.
- Target CW status IDs live in account_settings.preferences
(cw_resolved_status_id, cw_escalated_status_id). When unset, the post
proceeds without a status transition — response includes a
status_transition_skipped_reason rather than silently erroring.
- 7 tests: local-only path, PSA happy path with verified transition,
status verification failure → 502, skipped transition when
unconfigured, 409 on already-resolved re-post, escalate parallel path,
internal-analysis note type enforced.
Frontend:
- ResolutionNotePreview now kind-parameterized ('resolve' | 'escalate')
with inline edit + Confirm & post. Preview loads from the matching
backend endpoint; posting calls the matching endpoint; outcome toast
surfaces the verified CW status or the local-only result.
- AssistantChatPage: previewKind state replaces previewOpen; two toggle
buttons (Preview Resolve note / Escalate instead) in the lane's bottom
slot. handleConfirmPost dispatches by kind.
Verified 2026-04-22:
- Local-only Resolve + Escalate round-trip against the dev stack.
- Live Sonnet escalation-package preview; cache hit on repeat call
with no state change (separate cache kind from resolution-note).
- PSA post + status-verification paths covered by mocked-provider pytest
cases. Live CW round-trip pending a test CW instance.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
React + TypeScript + Vite
This template provides a minimal setup to get React working in Vite with HMR and some ESLint rules.
Currently, two official plugins are available:
- @vitejs/plugin-react uses Babel (or oxc when used in rolldown-vite) for Fast Refresh
- @vitejs/plugin-react-swc uses SWC for Fast Refresh
React Compiler
The React Compiler is not enabled on this template because of its impact on dev & build performances. To add it, see this documentation.
Expanding the ESLint configuration
If you are developing a production application, we recommend updating the configuration to enable type-aware lint rules:
export default defineConfig([
globalIgnores(['dist']),
{
files: ['**/*.{ts,tsx}'],
extends: [
// Other configs...
// Remove tseslint.configs.recommended and replace with this
tseslint.configs.recommendedTypeChecked,
// Alternatively, use this for stricter rules
tseslint.configs.strictTypeChecked,
// Optionally, add this for stylistic rules
tseslint.configs.stylisticTypeChecked,
// Other configs...
],
languageOptions: {
parserOptions: {
project: ['./tsconfig.node.json', './tsconfig.app.json'],
tsconfigRootDir: import.meta.dirname,
},
// other options...
},
},
])
You can also install eslint-plugin-react-x and eslint-plugin-react-dom for React-specific lint rules:
// eslint.config.js
import reactX from 'eslint-plugin-react-x'
import reactDom from 'eslint-plugin-react-dom'
export default defineConfig([
globalIgnores(['dist']),
{
files: ['**/*.{ts,tsx}'],
extends: [
// Other configs...
// Enable lint rules for React
reactX.configs['recommended-typescript'],
// Enable lint rules for React DOM
reactDom.configs.recommended,
],
languageOptions: {
parserOptions: {
project: ['./tsconfig.node.json', './tsconfig.app.json'],
tsconfigRootDir: import.meta.dirname,
},
// other options...
},
},
])