Michael Chihlas 0d1b305619 fix(escalations): live-test fixes from QA bash ...

Bundles four fixes from the live debugging session:

1. AssistantChatPage: replace urlSessionId === activeChatId gate with a
   loadedChatIdsRef. After 8914391 made activeChatId initialize from
   urlSessionId, the gate short-circuited fresh mounts and selectChat
   never fired. Symptom: senior picks up an escalation, lands on a blank
   chat surface with no conversation history and no sidebar entry. Fix
   also adds loadChats() in handleStartHere so the picked-up session
   appears in the sidebar (its escalated_to_id is null pre-claim, so
   listSessions doesn't return it until claim_session sets it).

2. config: bump ESCALATION_AI_ASSESSMENT_TIMEOUT_SECONDS 15s → 45s.
   Sonnet was hitting tail latency at 15s in the field, leaving the
   magic-moment placeholder permanent. Background-task architecture
   (e8ba74e) means this no longer blocks the user; it's just the budget
   before publishing has_assessment=false. NOTE: live test still shows
   assessment not populating — see HANDOFF for the consolidation plan
   that supersedes this.

3. Enter-to-submit: chat-input convention (Enter submits, Shift+Enter
   inserts newline) on the escalate-flow forms. RichTextInput gains an
   optional onSubmit prop; EscalateModal wires it to handleSubmit;
   ConcludeSessionModal gets the same handler on its plain textarea.

4. PendingEscalations: each row is now expandable. Click row body to
   reveal the engineer's escalation reason, step count on record,
   confidence tier, and PSA ticket number. Pick Up still clicks through
   directly. Single-expand-at-a-time keeps the dashboard compact.

Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>

2026-04-29 00:18:40 -04:00

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