resolve: sets status=resolved, helpful, resolution_notes, resolved_at; flips FlowProposal.validated_by_outcome on helpful=True proposal walks; closes linked internal ticket. PSA close is a Phase 2 stub. escalate: marks session + internal ticket as escalated. PSA reassign deferred to Phase 2. escalate_without_walk: creates an immediately-escalated adhoc session with no walked_path, used by the BuildAbortedNoKB → Escalate path. Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
25 KiB
25 KiB