Previous `resources`-string PATCH was silently ignored by CW — the
`resources` field is server-derived from the ticket's owner + schedule
entries, not freely writable. Status PATCH could also silently no-op
when a cross-board status id was sent.
- add_resource: when the ticket is unassigned, set the `owner`
MemberReference (the canonical writable primary-assignee field).
If already owned by someone else, append the identifier to the
`resources` co-assignee string best-effort.
- remove_resource: clear `owner` (with remove→replace:null fallback) if
the target is the current owner, otherwise strip from `resources`.
- list_resources: merge owner + resources string, deduped by member id,
so the UI reflects both single-owner and multi-resource assignments.
- update_ticket_status: verify CW applied the status by comparing the
response body's status.id — raises PSAError with a clear message when
CW silently rejects the change (e.g., status invalid for ticket's
board), instead of reporting spurious success.
- Frontend: surface the backend error detail in the toast so users see
the real reason instead of a generic "Failed to update" message.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Status update was returning only new_status (string) and the parent list's
onStatusUpdated only set status_name. The <select> was bound to status_id,
which never changed — so it visually reverted to the old status even though
the PATCH succeeded.
- Backend: include new_status_id in the status-update response.
- Panel: own currentStatusId/currentStatusName state so the select reflects
the change immediately and survives stale parent snapshots.
- Parent list: update status_id on both the row and selectedTicket so the
list row stays in sync when the panel stays open.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
- Status filter: aggregate statuses across all boards (deduped by name)
when no board is selected. Backend accepts status_name and filters by
status/name so the same status matches across boards.
- Resource assignment: CW has no /service/tickets/{id}/members endpoint —
assignees live in the ticket's comma-separated `resources` string field.
Rewrote list/add/remove to read/PATCH that field via member identifier.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
- Apply company_id filter in CW search_tickets conditions (was silently ignored)
- Sanitize query string to strip single quotes before CW condition interpolation
- Add psaError state to TicketsPage for permissions error surfacing
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add GET /boards/{board_id}/statuses endpoint — direct board-to-statuses lookup
without ticket roundabout; used by filter bar and new ticket form
- Fix TicketsPage and NewTicketModal to call getBoardStatuses(board_id) instead
of misusing getTicketStatuses(ticket_id) with a board_id value
- Fix list_members auth: was require_account_owner (owner/super_admin only) —
changed to require_engineer_or_admin so engineers can see member list for
ticket assignment
- list_members: return [] on PSAError instead of 502 (Lesson 111 pattern)
- get_ticket_statuses: return [] on PSAError instead of 502
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- list_resources: return [] on PSAError instead of 502 — stops global interceptor
toast when CW API key lacks ticket members permission (Lesson 111)
- list_boards/list_priorities: add warning logging so Railway logs reveal the
root cause when CW permissions are missing
- TicketsPage: derive board options from ticket search results when listBoards
returns empty (CW permissions fallback)
- TicketFilterBar: replace assignment <select> with searchable member picker —
fixed options (All/Mine/Unassigned) + text-filtered member dropdown
- TicketQueue: remove Load More / infinite scroll; page now exists at /tickets
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- TicketDetailHeader: Display ticket info with status dropdown
- TicketNotesFeed: Chronological list of ticket notes with internal flag
- TicketAddNote: Form to add notes (requires linked session)
- TicketConfigs: Display related configurations/devices
- TicketRelated: List of related tickets as clickable buttons
All components use type-safe imports from psaContext and integrations APIs.
Styling follows design system (flat dark theme, electric blue accent, Tailwind v4).
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Add Tickets page route to router with lazy loading and code splitting.
Add Tickets navigation entry to sidebar in RESOLVE section for both
icon rail and pinned layouts.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Create frontend/src/api/tickets.ts with ticketsApi (resources, status, create, ai-parse, priorities, search)
- Update integrationsApi.searchTickets and searchTicketsQueue return types from PSATicketSearchResult[] to TicketListResponse
- Fix TicketQueue.tsx to use results.items (append/set) and results.items.length for pagination check
- Fix TicketPickerModal.tsx to use results.items when setting search results
- Export ticketsApi from api/index.ts
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- flowpilot_engine: pass account_id at all 5 AISessionStep instantiation
sites (_create_step_from_parsed x3, briefing step, status update step).
Phase 4 RLS blocked every INSERT with NULL account_id — this broke all
new FlowPilot sessions since the Phase 4 migration was applied.
- integrations: list_boards returns [] on PSAError instead of 502, stopping
the spurious 'Server error' toast on dashboard load (boards are optional).
- client.ts: 5xx global toast now shows backend detail when available.
- useFlowPilotSession: startSession extracts backend detail for error state;
suppresses duplicate toast for 5xx (global interceptor already handles it).
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add PSABoard type + list_boards() to CW provider (cached 1h)
- Extend search_tickets with assigned_to_me, unassigned, board_ids, page, page_size
- New GET /integrations/psa/boards endpoint
- New TicketQueue dashboard component: My Tickets / Unassigned tabs,
multi-select board filter, Load more pagination, Start Session per ticket
- Add TicketQueue to QuickStartPage after active sessions
- FlowPilotSessionPage auto-starts with ticket context when navigated
from TicketQueue (psaTicketId + psaTicket in location.state)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Adds optional owner_email field to the Create Account modal. Superadmin
can specify an existing user's email to assign as account owner at
creation time. Backend 404s with a clear message if the email is unknown.
Error detail now surfaces to the toast instead of a generic message.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Four places were hardcoded to engineer|viewer only:
- AccountRoleUpdate schema (user.py) — blocked PUT /admin/users/{id}/account-role at the API level
- AdminUserCreate schema (admin.py) — blocked creating users with owner/admin role
- AccountDetailPage role dropdowns (create form + inline member role changer)
- AccountsPage create user role dropdown
Now all four accept the full set: owner, admin, engineer, viewer.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Fix create_time_entry() using self._client instead of self.client
- GET /member-mappings now returns all active account users, not just mapped
ones — allows manual assignment when auto-match by email doesn't work
- PsaMemberMappingResponse mapping fields are now Optional (id, external_member_id,
external_member_name, matched_by) to represent unmapped users
- Frontend MemberMappingTab skips null external_member_id when building
localMappings, and derives user list from all returned entries
- Add docs/connectwise-psa-testing-checklist.md
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Import/Export button in editor header: removed standalone Import button, moved
draw.io import into Export/Import dropdown with labelled sections; fixes
conceptual trap where Import implied operating on the current diagram
- List page: replaced two identical Upload-icon Import buttons with a single
dropdown (Import JSON / Import draw.io) with format descriptions
- Empty state: replaced icon-in-box with a horizontal card featuring a static
SVG topology preview, MSP-specific value prop, and dual CTAs
- Keyboard shortcuts: new KeyboardShortcutsOverlay component (4-group grid),
triggered by ? key or the ? button pinned to the canvas bottom-right corner;
wired into useCanvasShortcuts hook
- Fixed Share2 → FileOutput icon for draw.io export (Share2 = send to someone,
FileOutput = export file format)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Context menu fix:
- Group nodes pass pointer events through to children in React Flow, so
right-clicking a group fires onPaneContextMenu instead of onNodeContextMenu
- handlePaneContextMenu now checks for selected nodes and shows the node
context menu (with align/group options) when any nodes are selected
Properties panel multi-select:
- Add Group section with type dropdown (Subnet, VLAN, Site, DMZ, Custom)
- "Group into [Type]" button creates a group of the chosen type
- Ungroup button appears when a group node is in the selection
- useDiagramCommands.groupSelection now accepts a groupType param and
uses it as the label and color key for the new group node
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Header shows MousePointer2 (select) and Hand (pan) toggle buttons
- Select mode: drag on canvas draws a selection box (selectionOnDrag)
- Pan mode: drag on canvas pans the viewport (panOnDrag)
- Space held in either mode temporarily switches to pan (panActivationKeyCode)
- Keyboard shortcuts: V = select mode, H = pan mode
- Cursor changes to grab/grabbing in pan mode
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Backend DiagramNode schema was missing nodeType, style, and parentId fields —
Pydantic stripped them on save, so group nodes lost their identity on reload
and re-appeared as small device icons.
- Backend: add nodeType, style (NodeStyle), parentId to DiagramNode schema
- Frontend: serialize parentId for device nodes inside groups
- Frontend: restore parentId + extent:'parent' on both deserializer paths (setNodes + history init)
- Frontend: add parentId to DiagramNode interface
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
NodeResizer handles positioned at RF wrapper size, but NodeTooltip and
NodeStatusIndicator wrappers had no size constraints, causing BaseNode
(w-full h-full) to shrink to content size instead of filling the wrapper.
Add w-full h-full to NodeTooltip, NodeTooltipTrigger, and
NodeStatusIndicator so the full height chain is maintained.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
