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docs: update CURRENT-STATE.md — Phase 5 Analytics Enhancement complete

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Tabbed analytics with coverage heatmap, flow quality scoring, PSA metrics
panel, flow usage tracking, and PSA activity logging all complete.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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chihlasm
2026-03-20 00:23:00 +00:00
parent c2ff88a417
commit e89f067f78
1 changed files with 16 additions and 11 deletions
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CURRENT-STATE.md
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@@ -6,7 +6,7 @@
--- ---
## Active Phase: Phase 4 - Enterprise & Growth Features (Complete) ## Active Phase: Phase 5 - Analytics Enhancement (Complete)
--- ---
@@ -118,6 +118,18 @@
- SSO stub service with interface methods - SSO stub service with interface methods
- "Contact us to enable SSO" section in Account Settings - "Contact us to enable SSO" section in Account Settings
### Phase 5 — Analytics Enhancement (Complete)
- Tabbed analytics page: Overview, Coverage, Flow Quality, PSA
- Coverage heatmap: domain grid with color-coded cells (resolution/escalation/guided rates, flow count)
- Domain-to-flow mapping via category cross-reference
- Flow quality scoring endpoint: quality_score = (success_rate * 0.5) + (guided_rate * 0.3) + (recency * 0.2)
- Flow quality table: sortable, top performers (emerald), needs attention (rose), mini score bars
- Flow usage tracking: usage_count, success_rate, last_matched_at wired into session matching + resolution
- PSA activity logging: psa_activity_logs table, wired into documentation push service
- Enhanced PSA metrics: time entries, hours logged, push success funnel, daily trend chart
- 13 new backend tests for coverage and flow quality endpoints
### Security Hardening (Phases A-D Complete) ### Security Hardening (Phases A-D Complete)
- Registration role hardcoded to `engineer` - Registration role hardcoded to `engineer`
- HTML export XSS fix (html.escape) - HTML export XSS fix (html.escape)
@@ -153,25 +165,18 @@
## What's In Progress ## What's In Progress
No active slices — Phase 4 complete. No active slices — Phase 5 complete.
--- ---
## What's Next (Priority Order) ## What's Next (Priority Order)
### Immediate (Phase 5 — Analytics + Polish) ### Soon (Phase 6+)
- AI-enhanced analytics dashboard (MTTR trends, resolution rates, knowledge coverage heatmap)
- FlowPilot accuracy metrics (guided vs exploring vs discovery drill-downs)
- Flow quality scoring (success rate, usage frequency, last-used recency)
- Domain-to-flow mapping for coverage analysis
- PSA time entries/hours tracking
### Soon
- Full Autotask PSA implementation - Full Autotask PSA implementation
- Full Halo PSA implementation - Full Halo PSA implementation
- Full SSO/SAML implementation (SAML + OIDC flows) - Full SSO/SAML implementation (SAML + OIDC flows)
- Dedicated Insights dashboard (strategic metrics for team leads, separate from operational analytics)
- PowerShell automation framework - PowerShell automation framework
### Later ### Later