From e89f067f788211095931bfab16a77c5654ccc618 Mon Sep 17 00:00:00 2001 From: chihlasm Date: Fri, 20 Mar 2026 00:23:00 +0000 Subject: [PATCH] =?UTF-8?q?docs:=20update=20CURRENT-STATE.md=20=E2=80=94?= =?UTF-8?q?=20Phase=205=20Analytics=20Enhancement=20complete?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Tabbed analytics with coverage heatmap, flow quality scoring, PSA metrics panel, flow usage tracking, and PSA activity logging all complete. Co-Authored-By: Claude Opus 4.6 (1M context) --- CURRENT-STATE.md | 27 ++++++++++++++++----------- 1 file changed, 16 insertions(+), 11 deletions(-) diff --git a/CURRENT-STATE.md b/CURRENT-STATE.md index c4f29d5b..2b332483 100644 --- a/CURRENT-STATE.md +++ b/CURRENT-STATE.md @@ -6,7 +6,7 @@ --- -## Active Phase: Phase 4 - Enterprise & Growth Features (Complete) +## Active Phase: Phase 5 - Analytics Enhancement (Complete) --- @@ -118,6 +118,18 @@ - SSO stub service with interface methods - "Contact us to enable SSO" section in Account Settings +### Phase 5 — Analytics Enhancement (Complete) + +- Tabbed analytics page: Overview, Coverage, Flow Quality, PSA +- Coverage heatmap: domain grid with color-coded cells (resolution/escalation/guided rates, flow count) +- Domain-to-flow mapping via category cross-reference +- Flow quality scoring endpoint: quality_score = (success_rate * 0.5) + (guided_rate * 0.3) + (recency * 0.2) +- Flow quality table: sortable, top performers (emerald), needs attention (rose), mini score bars +- Flow usage tracking: usage_count, success_rate, last_matched_at wired into session matching + resolution +- PSA activity logging: psa_activity_logs table, wired into documentation push service +- Enhanced PSA metrics: time entries, hours logged, push success funnel, daily trend chart +- 13 new backend tests for coverage and flow quality endpoints + ### Security Hardening (Phases A-D Complete) - Registration role hardcoded to `engineer` - HTML export XSS fix (html.escape) @@ -153,25 +165,18 @@ ## What's In Progress -No active slices — Phase 4 complete. +No active slices — Phase 5 complete. --- ## What's Next (Priority Order) -### Immediate (Phase 5 — Analytics + Polish) - -- AI-enhanced analytics dashboard (MTTR trends, resolution rates, knowledge coverage heatmap) -- FlowPilot accuracy metrics (guided vs exploring vs discovery drill-downs) -- Flow quality scoring (success rate, usage frequency, last-used recency) -- Domain-to-flow mapping for coverage analysis -- PSA time entries/hours tracking - -### Soon +### Soon (Phase 6+) - Full Autotask PSA implementation - Full Halo PSA implementation - Full SSO/SAML implementation (SAML + OIDC flows) +- Dedicated Insights dashboard (strategic metrics for team leads, separate from operational analytics) - PowerShell automation framework ### Later