Michael Chihlas
f1be3abcc5
Co-authored-by: Michael Chihlas <michael@resolutionflow.com> Co-committed-by: Michael Chihlas <michael@resolutionflow.com>
1042 lines
41 KiB
Python
1042 lines
41 KiB
Python
import logging
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from typing import TYPE_CHECKING
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from app.core.config import settings
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if TYPE_CHECKING:
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from app.models.sales_lead import SalesLead
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logger = logging.getLogger(__name__)
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class EmailService:
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"""Best-effort email delivery via Resend. Never raises on failure."""
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@staticmethod
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async def send_invite_email(
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to_email: str,
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code: str,
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plan: str,
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trial_days: int | None = None,
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signup_url: str = "https://resolutionflow.com/register",
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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plan_label = plan.capitalize()
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trial_text = f" with a {trial_days}-day free trial" if trial_days else ""
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subject = f"You're invited to ResolutionFlow ({plan_label} plan{trial_text})"
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html = _render_invite_html(
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code=code,
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plan_label=plan_label,
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trial_days=trial_days,
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signup_url=signup_url,
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)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Invite email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send invite email to %s", to_email)
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return False
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@staticmethod
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async def send_password_reset_email(
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to_email: str,
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reset_url: str,
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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subject = "Reset Your Password — ResolutionFlow"
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html = _render_password_reset_html(reset_url=reset_url)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Password reset email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send password reset email to %s", to_email)
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return False
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@staticmethod
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async def send_welcome_email(
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to_email: str,
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temp_password: str,
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login_url: str = "https://resolutionflow.com/login",
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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subject = "Welcome to ResolutionFlow — Your Account Is Ready"
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html = _render_welcome_html(
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temp_password=temp_password,
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login_url=login_url,
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)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Welcome email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send welcome email to %s", to_email)
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return False
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@staticmethod
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async def send_account_invite_email(
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to_email: str,
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code: str,
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account_name: str,
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role: str,
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signup_url: str = "https://resolutionflow.com/register",
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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role_label = role.capitalize()
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subject = f"You've been invited to join {account_name} on ResolutionFlow"
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html = _render_account_invite_html(
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code=code,
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account_name=account_name,
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role_label=role_label,
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signup_url=signup_url,
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)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Account invite email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send account invite email to %s", to_email)
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return False
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@staticmethod
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async def send_email_verification_email(
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to_email: str,
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verification_url: str,
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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subject = "Verify Your Email — ResolutionFlow"
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html = _render_email_verification_html(verification_url=verification_url)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Verification email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send verification email to %s", to_email)
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return False
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@staticmethod
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async def send_feedback_email(
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to_email: str,
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reply_to_email: str,
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feedback_type: str,
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message: str,
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user_email: str,
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account_name: str | None = None,
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account_code: str | None = None,
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) -> bool:
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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from datetime import datetime, timezone
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resend.api_key = settings.RESEND_API_KEY
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date_str = datetime.now(timezone.utc).strftime("%Y-%m-%d")
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code_suffix = f" — {account_code}" if account_code else ""
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subject = f"[ResolutionFlow Feedback] {feedback_type} — {date_str}{code_suffix}"
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html = _render_feedback_html(
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feedback_type=feedback_type,
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message=message,
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user_email=user_email,
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account_name=account_name,
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account_code=account_code,
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)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"reply_to": reply_to_email,
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Feedback email sent from %s (type: %s)", user_email, feedback_type)
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return True
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except Exception:
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logger.exception("Failed to send feedback email from %s", user_email)
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return False
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@staticmethod
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async def send_feedback_confirmation_email(
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to_email: str,
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feedback_type: str,
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message_preview: str,
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) -> bool:
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"""Send a thank-you confirmation to the feedback submitter. Fire-and-forget."""
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if not settings.email_enabled:
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logger.warning("Confirmation email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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resend.api_key = settings.RESEND_API_KEY
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subject = "Thanks for your feedback — ResolutionFlow"
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html = _render_feedback_confirmation_html(
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feedback_type=feedback_type,
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message_preview=message_preview,
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)
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resend.Emails.send(
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{
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": html,
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}
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)
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logger.info("Feedback confirmation email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send feedback confirmation to %s", to_email)
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return False
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@staticmethod
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async def send_survey_notification_email(
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to_email: str,
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respondent_name: str | None,
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responses: dict,
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) -> bool:
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"""Send survey response notification. Fire-and-forget."""
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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import html as html_mod
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from datetime import datetime, timezone
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resend.api_key = settings.RESEND_API_KEY
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name_display = html_mod.escape(respondent_name) if respondent_name else "Anonymous"
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date_str = datetime.now(timezone.utc).strftime("%Y-%m-%d %H:%M UTC")
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subject = f"[FlowPilot Survey] New Response from {name_display} — {date_str}"
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rows_html = ""
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for q_id, answer in responses.items():
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safe_id = html_mod.escape(str(q_id))
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if isinstance(answer, list):
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answer_display = "<br>".join(f"• {html_mod.escape(str(item))}" for item in answer)
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else:
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answer_display = html_mod.escape(str(answer))
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rows_html += f"""
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<tr>
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<td style="padding: 10px 14px; border-bottom: 1px solid rgba(255,255,255,0.06); color: #06b6d4; font-weight: 600; vertical-align: top; width: 120px; font-size: 13px;">{safe_id}</td>
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<td style="padding: 10px 14px; border-bottom: 1px solid rgba(255,255,255,0.06); color: #e4e4e7; font-size: 14px; white-space: pre-wrap;">{answer_display}</td>
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</tr>"""
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email_html = f"""<!DOCTYPE html>
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<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
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<body style="margin:0; padding:0; background-color:#101114; font-family:Arial,sans-serif;">
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<table width="100%" cellpadding="0" cellspacing="0" style="background-color:#101114; padding:40px 20px;">
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<tr><td align="center">
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<table width="600" cellpadding="0" cellspacing="0" style="background-color:#14161a; border-radius:16px; border:1px solid rgba(255,255,255,0.06);">
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<tr><td style="padding:32px 32px 20px;">
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<h1 style="margin:0 0 4px; font-size:20px; color:#f8fafc;">FlowPilot Survey Response</h1>
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<p style="margin:0; font-size:13px; color:#5a6170;">From: {name_display} • {date_str}</p>
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</td></tr>
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<tr><td style="padding:0 32px 32px;">
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<table width="100%" cellpadding="0" cellspacing="0" style="border:1px solid rgba(255,255,255,0.06); border-radius:8px; overflow:hidden;">
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{rows_html}
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</table>
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</td></tr>
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<tr><td style="padding:0 32px 24px;">
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<p style="margin:0; font-size:12px; color:#5a6170;">This response has been saved to the survey_responses table.</p>
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</td></tr>
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</table>
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</td></tr>
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</table>
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</body></html>"""
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resend.Emails.send({
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": email_html,
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})
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logger.info("Survey notification sent for respondent: %s", name_display)
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return True
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except Exception:
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logger.exception("Failed to send survey notification email")
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return False
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@staticmethod
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async def send_survey_copy_email(
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to_email: str,
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respondent_name: str | None,
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formatted_responses: str,
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) -> bool:
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"""Send a copy of survey responses to the respondent."""
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if not settings.email_enabled:
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logger.warning("Email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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import html as html_mod
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resend.api_key = settings.RESEND_API_KEY
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safe_name = html_mod.escape(respondent_name or "there")
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safe_responses = html_mod.escape(formatted_responses).replace("\n", "<br>")
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subject = "Your FlowPilot Survey Responses"
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email_html = f"""<!DOCTYPE html>
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<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
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<body style="margin:0;padding:0;background:#101114;font-family:'Inter',Helvetica,Arial,sans-serif;">
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<table width="100%" cellpadding="0" cellspacing="0" style="background:#101114;padding:40px 0;">
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<tr><td align="center">
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<table width="560" cellpadding="0" cellspacing="0" style="background:#14161a;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
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<tr><td style="padding:40px 40px 24px;text-align:center;">
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<h1 style="margin:0;color:#f8fafc;font-size:24px;font-weight:600;">Resolution<span style="color:#06b6d4;">Flow</span></h1>
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<p style="margin:8px 0 0;color:#5a6170;font-size:14px;">Your Survey Responses</p>
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</td></tr>
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<tr><td style="padding:0 40px 24px;">
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<p style="margin:0;color:#8891a0;font-size:16px;line-height:1.6;">
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Hi {safe_name}, here's a copy of your FlowPilot survey responses for your records.
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</p>
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</td></tr>
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<tr><td style="padding:0 40px 32px;">
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<div style="background:rgba(0,0,0,0.3);border:1px solid rgba(255,255,255,0.06);border-radius:12px;padding:24px;">
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<p style="margin:0;color:#e0e0e0;font-size:13px;line-height:1.8;">{safe_responses}</p>
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</div>
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</td></tr>
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<tr><td style="padding:0 40px 32px;">
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<p style="margin:0;color:#5a6170;font-size:12px;text-align:center;">
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Thank you for your contribution to FlowPilot research.
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</p>
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</td></tr>
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</table>
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</td></tr>
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</table>
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</body></html>"""
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resend.Emails.send({
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"from": settings.FROM_EMAIL,
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"to": [to_email],
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"subject": subject,
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"html": email_html,
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})
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logger.info("Survey copy email sent to %s", to_email)
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return True
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except Exception:
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logger.exception("Failed to send survey copy email to %s", to_email)
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return False
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@staticmethod
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async def send_beta_signup_notification(
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signup_email: str,
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notify_email: str = "beta@resolutionflow.com",
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) -> bool:
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"""Notify beta@resolutionflow.com about a new beta signup. Fire-and-forget."""
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if not settings.email_enabled:
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logger.warning("Beta signup email not sent — RESEND_API_KEY not configured")
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return False
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try:
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import resend
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import html as html_mod
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from datetime import datetime, timezone
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resend.api_key = settings.RESEND_API_KEY
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date_str = datetime.now(timezone.utc).strftime("%Y-%m-%d %H:%M UTC")
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safe_email = html_mod.escape(signup_email)
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subject = f"[ResolutionFlow Beta] New signup — {safe_email}"
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email_html = f"""<!DOCTYPE html>
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<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
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<body style="margin:0;padding:0;background:#101114;font-family:'Inter',Helvetica,Arial,sans-serif;">
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<table width="100%" cellpadding="0" cellspacing="0" style="background:#101114;padding:40px 0;">
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<tr><td align="center">
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<table width="560" cellpadding="0" cellspacing="0" style="background:#14161a;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
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<tr><td style="padding:40px 40px 24px;text-align:center;">
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<h1 style="margin:0;color:#f8fafc;font-size:24px;font-weight:600;">Resolution<span style="color:#06b6d4;">Flow</span></h1>
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<p style="margin:8px 0 0;color:#5a6170;font-size:14px;">New Beta Signup</p>
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</td></tr>
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<tr><td style="padding:0 40px 24px;">
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<p style="margin:0;color:#8891a0;font-size:16px;line-height:1.6;">
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A new user has requested beta access:
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</p>
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</td></tr>
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<tr><td style="padding:0 40px 24px;text-align:center;">
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<div style="background:rgba(0,0,0,0.3);border:1px solid rgba(255,255,255,0.06);border-radius:12px;padding:20px;">
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<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Email</p>
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<p style="margin:0;color:#22d3ee;font-size:18px;font-weight:600;">{safe_email}</p>
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</div>
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</td></tr>
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<tr><td style="padding:0 40px 32px;">
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<p style="margin:0;color:#5a6170;font-size:12px;text-align:center;">
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Submitted at {date_str}
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</p>
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</td></tr>
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</table>
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</td></tr>
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</table>
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</body></html>"""
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|
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resend.Emails.send({
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"from": settings.FROM_EMAIL,
|
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"to": [notify_email],
|
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"reply_to": signup_email,
|
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"subject": subject,
|
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"html": email_html,
|
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})
|
|
logger.info("Beta signup notification sent for %s", signup_email)
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return True
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|
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except Exception:
|
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logger.exception("Failed to send beta signup notification for %s", signup_email)
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return False
|
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|
|
@staticmethod
|
|
async def send_sales_lead_notification(
|
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to_email: str,
|
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lead: "SalesLead",
|
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) -> bool:
|
|
"""Notify the sales recipient about a new Talk-to-Sales submission.
|
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|
|
Fire-and-forget. Returns False (and logs) on any failure; never raises.
|
|
"""
|
|
if not settings.email_enabled:
|
|
logger.warning(
|
|
"Sales lead email not sent — RESEND_API_KEY not configured (lead %s)",
|
|
lead.id,
|
|
)
|
|
return False
|
|
|
|
try:
|
|
import resend
|
|
import html as html_mod
|
|
from datetime import datetime, timezone
|
|
|
|
resend.api_key = settings.RESEND_API_KEY
|
|
|
|
date_str = datetime.now(timezone.utc).strftime("%Y-%m-%d %H:%M UTC")
|
|
safe_email = html_mod.escape(lead.email)
|
|
safe_name = html_mod.escape(lead.name)
|
|
safe_company = html_mod.escape(lead.company)
|
|
safe_team_size = html_mod.escape(lead.team_size or "—")
|
|
safe_source = html_mod.escape(lead.source)
|
|
safe_message = html_mod.escape(lead.message or "(no message)")
|
|
subject = f"[ResolutionFlow Sales] New lead — {safe_company} ({safe_email})"
|
|
|
|
email_html = f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#101114;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#101114;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#14161a;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#f8fafc;font-size:24px;font-weight:600;">Resolution<span style="color:#06b6d4;">Flow</span></h1>
|
|
<p style="margin:8px 0 0;color:#5a6170;font-size:14px;">New Sales Lead</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 16px;">
|
|
<p style="margin:0;color:#8891a0;font-size:16px;line-height:1.6;">
|
|
Source: <strong style="color:#f8fafc;">{safe_source}</strong>
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 16px;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:rgba(0,0,0,0.3);border:1px solid rgba(255,255,255,0.06);border-radius:12px;">
|
|
<tr><td style="padding:16px;">
|
|
<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Name</p>
|
|
<p style="margin:0 0 12px;color:#f8fafc;font-size:16px;font-weight:600;">{safe_name}</p>
|
|
<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Email</p>
|
|
<p style="margin:0 0 12px;color:#22d3ee;font-size:16px;font-weight:600;">{safe_email}</p>
|
|
<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Company</p>
|
|
<p style="margin:0 0 12px;color:#f8fafc;font-size:16px;font-weight:600;">{safe_company}</p>
|
|
<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Team Size</p>
|
|
<p style="margin:0;color:#f8fafc;font-size:16px;font-weight:600;">{safe_team_size}</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 16px;">
|
|
<p style="margin:0 0 4px;color:#5a6170;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Message</p>
|
|
<p style="margin:0;color:#8891a0;font-size:14px;line-height:1.6;white-space:pre-wrap;">{safe_message}</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#5a6170;font-size:12px;text-align:center;">
|
|
Submitted at {date_str} · Lead ID: {lead.id}
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
resend.Emails.send({
|
|
"from": settings.FROM_EMAIL,
|
|
"to": [to_email],
|
|
"reply_to": lead.email,
|
|
"subject": subject,
|
|
"html": email_html,
|
|
})
|
|
logger.info("Sales lead notification sent for %s (lead %s)", lead.email, lead.id)
|
|
return True
|
|
|
|
except Exception:
|
|
logger.exception(
|
|
"Failed to send sales lead notification for %s (lead %s)",
|
|
lead.email,
|
|
lead.id,
|
|
)
|
|
return False
|
|
|
|
@staticmethod
|
|
async def send_notification_email(
|
|
to_email: str,
|
|
title: str,
|
|
body: str,
|
|
link_url: str | None = None,
|
|
) -> bool:
|
|
"""Send a notification email. Fire-and-forget."""
|
|
if not settings.email_enabled:
|
|
logger.warning("Email not sent — RESEND_API_KEY not configured")
|
|
return False
|
|
|
|
try:
|
|
import resend
|
|
|
|
resend.api_key = settings.RESEND_API_KEY
|
|
|
|
subject = f"[ResolutionFlow] {title}"
|
|
html = _render_notification_html(
|
|
title=title,
|
|
body=body,
|
|
link_url=link_url,
|
|
)
|
|
|
|
resend.Emails.send(
|
|
{
|
|
"from": settings.FROM_EMAIL,
|
|
"to": [to_email],
|
|
"subject": subject,
|
|
"html": html,
|
|
}
|
|
)
|
|
logger.info("Notification email sent to %s: %s", to_email, title)
|
|
return True
|
|
|
|
except Exception:
|
|
logger.exception("Failed to send notification email to %s", to_email)
|
|
return False
|
|
|
|
@staticmethod
|
|
async def send_survey_invite_email(
|
|
to_email: str,
|
|
recipient_name: str,
|
|
survey_url: str,
|
|
) -> bool:
|
|
"""Send survey invite email."""
|
|
if not settings.email_enabled:
|
|
logger.warning("Email not sent — RESEND_API_KEY not configured")
|
|
return False
|
|
|
|
try:
|
|
import resend
|
|
import html as html_mod
|
|
|
|
resend.api_key = settings.RESEND_API_KEY
|
|
|
|
safe_name = html_mod.escape(recipient_name)
|
|
subject = "FlowPilot Survey — Your expertise matters"
|
|
|
|
email_html = f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#101114;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#101114;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#14161a;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#f8fafc;font-size:24px;font-weight:600;">Resolution<span style="color:#06b6d4;">Flow</span></h1>
|
|
<p style="margin:8px 0 0;color:#5a6170;font-size:14px;">FlowPilot Research</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#8891a0;font-size:16px;line-height:1.6;">
|
|
Hi {safe_name},
|
|
</p>
|
|
<p style="margin:12px 0 0;color:#8891a0;font-size:16px;line-height:1.6;">
|
|
We're building an AI assistant for MSP engineers and would love your input. This 5-minute survey will help shape how FlowPilot thinks about troubleshooting.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{survey_url}" style="display:inline-block;background:linear-gradient(135deg,#06b6d4,#22d3ee);color:#101114;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:10px;">
|
|
Take the Survey
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#5a6170;font-size:12px;text-align:center;">
|
|
Your responses are confidential. Takes about 5 minutes.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
resend.Emails.send({
|
|
"from": settings.FROM_EMAIL,
|
|
"to": [to_email],
|
|
"subject": subject,
|
|
"html": email_html,
|
|
})
|
|
logger.info("Survey invite email sent to %s", to_email)
|
|
return True
|
|
|
|
except Exception:
|
|
logger.exception("Failed to send survey invite email to %s", to_email)
|
|
return False
|
|
|
|
|
|
def _render_invite_html(
|
|
code: str,
|
|
plan_label: str,
|
|
trial_days: int | None,
|
|
signup_url: str,
|
|
) -> str:
|
|
trial_section = ""
|
|
if trial_days:
|
|
trial_section = f"""
|
|
<tr><td style="padding:0 40px 20px;">
|
|
<p style="margin:0;color:#a0a0a0;font-size:14px;">
|
|
Your <strong style="color:#fff;">{trial_days}-day free trial</strong> starts when you register.
|
|
After your trial ends, your account will revert to the Free plan.
|
|
</p>
|
|
</td></tr>"""
|
|
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Decision Tree Platform for MSP Professionals</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
You've been invited to join ResolutionFlow on the <strong style="color:#fff;">{plan_label}</strong> plan.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;text-align:center;">
|
|
<div style="background:#000;border:1px solid rgba(255,255,255,0.1);border-radius:12px;padding:20px;">
|
|
<p style="margin:0 0 4px;color:#a0a0a0;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Your Invite Code</p>
|
|
<p style="margin:0;color:#fff;font-size:28px;font-weight:700;letter-spacing:4px;">{code}</p>
|
|
</div>
|
|
</td></tr>
|
|
{trial_section}
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{signup_url}" style="display:inline-block;background:#fff;color:#000;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:8px;">
|
|
Create Your Account
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
Enter the code above during registration, or click the button to get started.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_account_invite_html(
|
|
code: str,
|
|
account_name: str,
|
|
role_label: str,
|
|
signup_url: str,
|
|
) -> str:
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Decision Tree Platform for MSP Professionals</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
You've been invited to join <strong style="color:#fff;">{account_name}</strong> as an <strong style="color:#fff;">{role_label}</strong>.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;text-align:center;">
|
|
<div style="background:#000;border:1px solid rgba(255,255,255,0.1);border-radius:12px;padding:20px;">
|
|
<p style="margin:0 0 4px;color:#a0a0a0;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Your Invite Code</p>
|
|
<p style="margin:0;color:#fff;font-size:28px;font-weight:700;letter-spacing:4px;">{code}</p>
|
|
</div>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{signup_url}" style="display:inline-block;background:#fff;color:#000;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:8px;">
|
|
Create Your Account
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
Enter the code above during registration, or click the button to get started.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_welcome_html(
|
|
temp_password: str,
|
|
login_url: str,
|
|
) -> str:
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Decision Tree Platform for MSP Professionals</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
Your account has been created. Use the temporary password below to sign in.
|
|
You will be asked to change it on first login.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;text-align:center;">
|
|
<div style="background:#000;border:1px solid rgba(255,255,255,0.1);border-radius:12px;padding:20px;">
|
|
<p style="margin:0 0 4px;color:#a0a0a0;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Temporary Password</p>
|
|
<p style="margin:0;color:#fff;font-size:20px;font-weight:700;letter-spacing:2px;font-family:monospace;">{temp_password}</p>
|
|
</div>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{login_url}" style="display:inline-block;background:#fff;color:#000;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:8px;">
|
|
Sign In
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
For security, please change your password immediately after signing in.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_password_reset_html(reset_url: str) -> str:
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Decision Tree Platform for MSP Professionals</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
We received a request to reset your password. Click the button below to choose a new password.
|
|
This link expires in 30 minutes.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{reset_url}" style="display:inline-block;background:#fff;color:#000;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:8px;">
|
|
Reset Your Password
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
If you didn't request this, you can safely ignore this email. Your password will not be changed.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_feedback_html(
|
|
feedback_type: str,
|
|
message: str,
|
|
user_email: str,
|
|
account_name: str | None,
|
|
account_code: str | None,
|
|
) -> str:
|
|
from datetime import datetime, timezone
|
|
import html
|
|
|
|
date_str = datetime.now(timezone.utc).strftime("%B %d, %Y")
|
|
safe_message = html.escape(message).replace("\n", "<br>")
|
|
|
|
account_line = ""
|
|
if account_name and account_code:
|
|
account_line = f"""
|
|
<tr><td style="padding:0 40px 8px;">
|
|
<p style="margin:0;color:#a0a0a0;font-size:14px;">
|
|
<strong style="color:#e0e0e0;">Account:</strong> {html.escape(account_name)} ({html.escape(account_code)})
|
|
</p>
|
|
</td></tr>"""
|
|
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow Feedback</h1>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 8px;">
|
|
<p style="margin:0;color:#a0a0a0;font-size:14px;">
|
|
<strong style="color:#e0e0e0;">Type:</strong> {html.escape(feedback_type)}
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 8px;">
|
|
<p style="margin:0;color:#a0a0a0;font-size:14px;">
|
|
<strong style="color:#e0e0e0;">From:</strong> {html.escape(user_email)}
|
|
</p>
|
|
</td></tr>
|
|
{account_line}
|
|
<tr><td style="padding:0 40px 8px;">
|
|
<p style="margin:0;color:#a0a0a0;font-size:14px;">
|
|
<strong style="color:#e0e0e0;">Date:</strong> {date_str}
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:16px 40px 0;">
|
|
<div style="border-top:1px solid rgba(255,255,255,0.06);padding-top:16px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:15px;line-height:1.7;">{safe_message}</p>
|
|
</div>
|
|
</td></tr>
|
|
<tr><td style="padding:24px 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
Reply directly to this email to respond to the user.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_email_verification_html(verification_url: str) -> str:
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Decision Tree Platform for MSP Professionals</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
Please verify your email address by clicking the button below. This link expires in 24 hours.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{verification_url}" style="display:inline-block;background:#fff;color:#000;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:8px;">
|
|
Verify Email
|
|
</a>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
If you didn't create an account, you can safely ignore this email.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_feedback_confirmation_html(
|
|
feedback_type: str,
|
|
message_preview: str,
|
|
) -> str:
|
|
import html
|
|
|
|
safe_preview = html.escape(message_preview)
|
|
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow</h1>
|
|
<p style="margin:8px 0 0;color:#a0a0a0;font-size:14px;">Thanks for your feedback!</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#e0e0e0;font-size:16px;line-height:1.6;">
|
|
We've received your <strong style="color:#fff;">{html.escape(feedback_type)}</strong> and our team will review it shortly.
|
|
</p>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<div style="background:#000;border:1px solid rgba(255,255,255,0.1);border-radius:12px;padding:16px 20px;">
|
|
<p style="margin:0 0 4px;color:#a0a0a0;font-size:12px;text-transform:uppercase;letter-spacing:1px;">Your feedback</p>
|
|
<p style="margin:0;color:#e0e0e0;font-size:14px;line-height:1.5;font-style:italic;">"{safe_preview}"</p>
|
|
</div>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#666;font-size:12px;text-align:center;">
|
|
If we need more details, we'll reach out to you directly.
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|
|
|
|
|
|
def _render_notification_html(
|
|
title: str,
|
|
body: str,
|
|
link_url: str | None = None,
|
|
) -> str:
|
|
import html as html_mod
|
|
|
|
safe_title = html_mod.escape(title)
|
|
safe_body = html_mod.escape(body)
|
|
|
|
link_section = ""
|
|
if link_url:
|
|
link_section = f"""
|
|
<tr><td style="padding:0 40px 32px;text-align:center;">
|
|
<a href="{link_url}" style="display:inline-block;background:linear-gradient(135deg,#06b6d4,#22d3ee);color:#101114;font-size:16px;font-weight:600;text-decoration:none;padding:14px 40px;border-radius:10px;">
|
|
View in ResolutionFlow
|
|
</a>
|
|
</td></tr>"""
|
|
|
|
return f"""<!DOCTYPE html>
|
|
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
|
|
<body style="margin:0;padding:0;background:#101114;font-family:'Inter',Helvetica,Arial,sans-serif;">
|
|
<table width="100%" cellpadding="0" cellspacing="0" style="background:#101114;padding:40px 0;">
|
|
<tr><td align="center">
|
|
<table width="560" cellpadding="0" cellspacing="0" style="background:#14161a;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
|
|
<tr><td style="padding:40px 40px 24px;text-align:center;">
|
|
<h1 style="margin:0;color:#f8fafc;font-size:24px;font-weight:600;">Resolution<span style="color:#06b6d4;">Flow</span></h1>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 12px;">
|
|
<h2 style="margin:0;color:#f8fafc;font-size:18px;font-weight:600;">{safe_title}</h2>
|
|
</td></tr>
|
|
<tr><td style="padding:0 40px 24px;">
|
|
<p style="margin:0;color:#8891a0;font-size:16px;line-height:1.6;">{safe_body}</p>
|
|
</td></tr>
|
|
{link_section}
|
|
<tr><td style="padding:0 40px 32px;">
|
|
<p style="margin:0;color:#5a6170;font-size:12px;text-align:center;">
|
|
— ResolutionFlow
|
|
</p>
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</body></html>"""
|