resolutionflow/frontend/src/components/flowpilot/EscalationQueue.tsx

import { useState, useEffect } from 'react'
import { useNavigate } from 'react-router-dom'
import { AlertTriangle, Clock, Hash, Ticket, Loader2, RefreshCw } from 'lucide-react'
import { aiSessionsApi } from '@/api'
import type { AISessionSummary } from '@/types/ai-session'

interface EscalationQueueProps {
  onPickup?: (sessionId: string) => void
}

export function EscalationQueue({ onPickup }: EscalationQueueProps) {
  const navigate = useNavigate()
  const [sessions, setSessions] = useState<AISessionSummary[]>([])
  const [isLoading, setIsLoading] = useState(true)
  const [error, setError] = useState<string | null>(null)

  const loadQueue = async () => {
    setIsLoading(true)
    setError(null)
    try {
      const data = await aiSessionsApi.getEscalationQueue()
      setSessions(data)
    } catch {
      setError('Failed to load escalation queue')
    } finally {
      setIsLoading(false)
    }
  }

  useEffect(() => {
    loadQueue()
  }, [])

  const handlePickup = (sessionId: string) => {
    if (onPickup) {
      onPickup(sessionId)
    } else {
      navigate(`/pilot/${sessionId}?pickup=true`)
    }
  }

  if (isLoading) {
    return (
      <div className="flex items-center justify-center py-12">
        <Loader2 size={20} className="animate-spin text-muted-foreground" />
      </div>
    )
  }

  if (error) {
    return (
      <div className="py-12 text-center">
        <p className="text-sm text-rose-400">{error}</p>
        <button
          onClick={loadQueue}
          className="mt-2 text-xs text-muted-foreground hover:text-foreground transition-colors"
        >
          Try again
        </button>
      </div>
    )
  }

  if (sessions.length === 0) {
    return (
      <div className="py-12 text-center">
        <AlertTriangle size={24} className="mx-auto mb-2 text-muted-foreground/40" />
        <p className="text-sm text-muted-foreground">No sessions awaiting escalation</p>
        <button
          onClick={loadQueue}
          className="mt-3 flex items-center gap-1.5 mx-auto text-xs text-muted-foreground hover:text-foreground transition-colors"
        >
          <RefreshCw size={12} />
          Refresh
        </button>
      </div>
    )
  }

  return (
    <div className="space-y-3">
      <div className="flex items-center justify-between px-1">
        <h3 className="font-label text-[0.625rem] uppercase tracking-wider text-[#5a6170]">
          Awaiting pickup ({sessions.length})
        </h3>
        <button
          onClick={loadQueue}
          className="flex items-center gap-1 text-xs text-muted-foreground hover:text-foreground transition-colors"
        >
          <RefreshCw size={10} />
          Refresh
        </button>
      </div>

      {sessions.map((session) => (
        <div key={session.id} className="glass-card p-3 sm:p-4 space-y-3">
          <div>
            <p className="text-sm font-semibold text-foreground">
              {session.problem_summary || 'Untitled session'}
            </p>
            {session.escalation_reason && (
              <p className="mt-1 text-xs text-amber-400 line-clamp-2">
                Reason: {session.escalation_reason}
              </p>
            )}
          </div>

          <div className="flex flex-wrap items-center gap-x-3 gap-y-1 text-xs text-muted-foreground">
            {session.problem_domain && (
              <span className="font-label rounded-md bg-primary/10 px-1.5 py-0.5 text-[0.5625rem] uppercase tracking-wider text-primary">
                {session.problem_domain}
              </span>
            )}
            <span className="flex items-center gap-1">
              <Hash size={10} />
              {session.step_count} steps
            </span>
            <span className="flex items-center gap-1">
              <Clock size={10} />
              {new Date(session.created_at).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit' })}
            </span>
            {session.psa_ticket_id && (
              <span className="flex items-center gap-1 text-primary">
                <Ticket size={10} />
                #{session.psa_ticket_id}
              </span>
            )}
          </div>

          <button
            onClick={() => handlePickup(session.id)}
            className="w-full min-h-[44px] rounded-lg bg-gradient-brand px-4 py-2 text-sm font-semibold text-[#101114] shadow-lg shadow-primary/20 hover:opacity-90 active:scale-[0.97] transition-all"
          >
            Pick Up Session
          </button>
        </div>
      ))}
    </div>
  )
}