87 lines
3.4 KiB
TypeScript
87 lines
3.4 KiB
TypeScript
import { useState } from 'react'
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import { AlertTriangle, Loader2 } from 'lucide-react'
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import { Modal } from '@/components/common/Modal'
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import { RichTextInput } from '@/components/common/RichTextInput'
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import type { EscalateSessionRequest } from '@/types/ai-session'
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import type { FileUploadResponse } from '@/types/upload'
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interface EscalateModalProps {
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open: boolean
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onClose: () => void
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onEscalate: (data: EscalateSessionRequest) => Promise<unknown>
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isProcessing: boolean
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hasPsaTicket: boolean
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sessionId?: string
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}
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export function EscalateModal({ open, onClose, onEscalate, isProcessing, hasPsaTicket, sessionId }: EscalateModalProps) {
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const [reason, setReason] = useState('')
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const [_escalateUploads, setEscalateUploads] = useState<FileUploadResponse[]>([])
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const handleSubmit = async () => {
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if (!reason.trim() || reason.trim().length < 5) return
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await onEscalate({ escalation_reason: reason.trim() })
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setReason('')
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onClose()
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}
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const handleClose = () => {
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if (!isProcessing) {
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setReason('')
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onClose()
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}
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}
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return (
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<Modal isOpen={open} onClose={handleClose} title="Escalate Session" size="sm">
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<div className="space-y-4">
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<div className="flex items-start gap-3 rounded-xl border border-amber-400/20 bg-amber-400/5 p-3">
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<AlertTriangle size={16} className="text-amber-400 shrink-0 mt-0.5" />
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<p className="text-sm text-amber-400">
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This will mark the session as requesting escalation. Team members will see it in their escalation queue and can pick it up with full context.
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</p>
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</div>
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<div>
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<label className="mb-1.5 block text-sm font-medium text-foreground">
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Why are you escalating?
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</label>
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<RichTextInput
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value={reason}
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onChange={setReason}
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onFilesChange={setEscalateUploads}
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sessionId={sessionId}
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placeholder="e.g. I've exhausted all networking diagnostics and suspect this is a firewall policy issue that requires senior admin access..."
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rows={4}
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/>
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<p className="mt-1 text-[0.625rem] text-[#5a6170]">
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Minimum 5 characters. This will be shown to the engineer who picks up.
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</p>
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</div>
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<div className="flex flex-col-reverse gap-2 sm:flex-row">
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<button
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onClick={handleClose}
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disabled={isProcessing}
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className="flex-1 rounded-lg bg-[rgba(255,255,255,0.04)] border border-[rgba(255,255,255,0.06)] px-4 py-2.5 min-h-[44px] text-sm font-medium text-foreground hover:border-[rgba(255,255,255,0.12)] transition-colors disabled:opacity-50"
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>
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Cancel
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</button>
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<button
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onClick={handleSubmit}
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disabled={!reason.trim() || reason.trim().length < 5 || isProcessing}
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className="flex-1 flex items-center justify-center gap-2 rounded-lg bg-amber-500/90 px-4 py-2.5 min-h-[44px] text-sm font-semibold text-[#101114] hover:bg-amber-500 active:scale-[0.97] disabled:opacity-40 transition-all"
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>
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{isProcessing ? (
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<Loader2 size={14} className="animate-spin" />
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) : (
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<AlertTriangle size={14} />
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)}
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{hasPsaTicket ? 'Escalate & Update Ticket' : 'Escalate'}
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</button>
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</div>
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</div>
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</Modal>
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)
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}
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