Michael Chihlas
e8ba74ed6d
Three improvements driven by live wedge testing.
1) Notification title now includes a problem snippet and PSA ticket
suffix when present:
"Escalation from Jane · #12345: Outlook is failing to sync email…"
Replaces the prior "Session escalated by Jane" copy that made every
escalation from the same junior look identical in the bell panel.
Snippet is trimmed to 70 chars with ellipsis. handoff_manager now
passes psa_ticket_id through in the notify() payload so this works
for both /escalate and /handoff entry points.
2) AI enrichment (assessment + enhanced escalation_package) moved to
a FastAPI BackgroundTask. The escalating engineer no longer waits
on 15-25s of Sonnet latency — handoff creation returns as soon as
snapshot, status flip, dual-write, documentation, PSA push, and
notify() are committed. enrich_escalation_async opens its own DB
session, runs both AI calls, updates handoff.ai_assessment +
session.escalation_package, commits, and publishes a new
`handoff_assessment_ready` event on the escalation bus. Frontend
doesn't yet listen for that event — the magic-moment screen still
shows a placeholder ("AI assessment is still generating. Reopen
this view in a few seconds…") which is honest about the state.
Live polling / auto-refresh on the bus event is the natural next
step.
3) ChatSidebar entries now surface the problem summary as a secondary
line and tag PSA-linked sessions with a monospace #ticket badge plus
an "Escalated" pill on in-transit sessions. ChatListItem grew
problem_summary, psa_ticket_id, and status fields; loadChats
populates them from listSessions. The user couldn't tell their own
sessions apart in the sidebar because they all rendered as "New
Chat" with no distinguishing detail — this fixes that for any
session, escalated or not.
Test plan
- Backend full suite: 1103 passed in 255.85s with -n auto.
- Frontend tsc -b clean.
Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
React + TypeScript + Vite
This template provides a minimal setup to get React working in Vite with HMR and some ESLint rules.
Currently, two official plugins are available:
- @vitejs/plugin-react uses Babel (or oxc when used in rolldown-vite) for Fast Refresh
- @vitejs/plugin-react-swc uses SWC for Fast Refresh
React Compiler
The React Compiler is not enabled on this template because of its impact on dev & build performances. To add it, see this documentation.
Expanding the ESLint configuration
If you are developing a production application, we recommend updating the configuration to enable type-aware lint rules:
export default defineConfig([
globalIgnores(['dist']),
{
files: ['**/*.{ts,tsx}'],
extends: [
// Other configs...
// Remove tseslint.configs.recommended and replace with this
tseslint.configs.recommendedTypeChecked,
// Alternatively, use this for stricter rules
tseslint.configs.strictTypeChecked,
// Optionally, add this for stylistic rules
tseslint.configs.stylisticTypeChecked,
// Other configs...
],
languageOptions: {
parserOptions: {
project: ['./tsconfig.node.json', './tsconfig.app.json'],
tsconfigRootDir: import.meta.dirname,
},
// other options...
},
},
])
You can also install eslint-plugin-react-x and eslint-plugin-react-dom for React-specific lint rules:
// eslint.config.js
import reactX from 'eslint-plugin-react-x'
import reactDom from 'eslint-plugin-react-dom'
export default defineConfig([
globalIgnores(['dist']),
{
files: ['**/*.{ts,tsx}'],
extends: [
// Other configs...
// Enable lint rules for React
reactX.configs['recommended-typescript'],
// Enable lint rules for React DOM
reactDom.configs.recommended,
],
languageOptions: {
parserOptions: {
project: ['./tsconfig.node.json', './tsconfig.app.json'],
tsconfigRootDir: import.meta.dirname,
},
// other options...
},
},
])