2a53f48d69
Replace NotImplementedError stub with real implementation that fetches a ticket by ID via CW REST API and maps it to PSATicket. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
94 lines
3.3 KiB
Python
94 lines
3.3 KiB
Python
"""ConnectWise implementation of PSAProvider."""
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from __future__ import annotations
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from app.services.psa.base import PSAProvider
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from app.services.psa.types import (
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ConnectionTestResult,
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PSATicket,
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PSANote,
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PSAStatus,
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PSACompany,
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PSAMember,
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PSAConfiguration,
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)
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from .client import ConnectWiseClient
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class ConnectWiseProvider(PSAProvider):
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"""ConnectWise PSA provider implementation."""
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def __init__(self, client: ConnectWiseClient):
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self.client = client
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async def test_connection(self) -> ConnectionTestResult:
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"""Test the CW connection by fetching system info."""
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try:
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info = await self.client.get("/system/info")
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return ConnectionTestResult(
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success=True,
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message="Connected successfully.",
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server_version=info.get("version", None),
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)
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except Exception as e:
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return ConnectionTestResult(
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success=False,
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message=str(e),
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server_version=None,
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)
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# ── Stubs for Phase A slices 2-5 ─────────────────────────────────
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async def get_ticket(self, ticket_id: str) -> PSATicket:
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"""Fetch a single ticket by ID from ConnectWise."""
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data = await self.client.get(
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f"/service/tickets/{ticket_id}",
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params={"fields": "id,summary,company,board,status,priority,closedFlag"},
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)
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return PSATicket(
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id=str(data["id"]),
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summary=data.get("summary", ""),
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company_name=data.get("company", {}).get("name"),
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company_id=str(data["company"]["id"]) if data.get("company") else None,
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board_name=data.get("board", {}).get("name"),
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board_id=data.get("board", {}).get("id"),
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status_name=data.get("status", {}).get("name"),
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status_id=data.get("status", {}).get("id"),
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priority_name=data.get("priority", {}).get("name"),
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priority_id=data.get("priority", {}).get("id"),
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closed=data.get("closedFlag", False),
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)
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async def search_tickets(self, query: str, **filters) -> list[PSATicket]:
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raise NotImplementedError("Implemented in Slice 3")
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async def post_note(
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self,
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ticket_id: str,
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text: str,
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note_type: str,
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member_id: str | None = None,
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) -> PSANote:
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raise NotImplementedError("Implemented in Slice 4")
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async def update_ticket_status(
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self, ticket_id: str, status_id: int
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) -> PSATicket:
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raise NotImplementedError("Implemented in Slice 4")
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async def get_ticket_statuses(self, board_id: int) -> list[PSAStatus]:
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raise NotImplementedError("Implemented in Slice 3")
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async def list_companies(self, **filters) -> list[PSACompany]:
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raise NotImplementedError("Implemented in Slice 3")
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async def get_company(self, company_id: str) -> PSACompany:
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raise NotImplementedError("Implemented in Slice 3")
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async def list_members(self) -> list[PSAMember]:
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raise NotImplementedError("Implemented in Slice 5")
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async def get_ticket_configurations(
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self, ticket_id: str
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) -> list[PSAConfiguration]:
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raise NotImplementedError("Implemented in Slice 3")
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