resolutionflow/docs/plans/2026-02-18-feedback-form-implementation.md

Feedback Form Implementation Plan

For Claude: REQUIRED SUB-SKILL: Use superpowers:executing-plans to implement this plan task-by-task.

Goal: Add a feedback form page where logged-in users can submit feedback that gets emailed to a configurable address via the existing Resend infrastructure.

Architecture: New POST /feedback backend endpoint validates input and sends an HTML email via the existing EmailService. Frontend is a single FeedbackPage.tsx form page accessible from the sidebar nav and account settings. No database storage — email-only.

Tech Stack: FastAPI + Pydantic (backend), React + TypeScript + Tailwind (frontend), Resend (email delivery), slowapi (rate limiting)

Design doc: docs/plans/2026-02-18-feedback-form-design.md

---

Task 1: Backend Schema

Files:

• Create: backend/app/schemas/feedback.py

Step 1: Create the Pydantic schema

from enum import Enum
from pydantic import BaseModel, EmailStr, Field


class FeedbackType(str, Enum):
    BUG_REPORT = "Bug Report"
    FEATURE_REQUEST = "Feature Request"
    USABILITY_ISSUE = "Usability Issue"
    DOCUMENTATION = "Documentation"
    GENERAL = "General Feedback"


class FeedbackSubmission(BaseModel):
    email: EmailStr
    feedback_type: FeedbackType
    message: str = Field(..., min_length=10, max_length=5000)


class FeedbackResponse(BaseModel):
    success: bool
    message: str

Step 2: Commit

git add backend/app/schemas/feedback.py
git commit -m "feat: add feedback submission schema"

---

Task 2: Config — Add FEEDBACK_EMAIL

Files:

• Modify: backend/app/core/config.py

Step 1: Add the FEEDBACK_EMAIL setting

In backend/app/core/config.py, add this line in the Settings class after the FROM_EMAIL line (line 57):

    FEEDBACK_EMAIL: Optional[str] = None

Step 2: Commit

git add backend/app/core/config.py
git commit -m "feat: add FEEDBACK_EMAIL config setting"

---

Task 3: Email Service — Add send_feedback_email

Files:

• Modify: backend/app/core/email.py

Step 1: Add the send_feedback_email method

Add this method to the EmailService class (after send_account_invite_email, before the helper functions):

    @staticmethod
    async def send_feedback_email(
        to_email: str,
        reply_to_email: str,
        feedback_type: str,
        message: str,
        user_email: str,
        account_name: str | None = None,
        account_code: str | None = None,
    ) -> bool:
        if not settings.email_enabled:
            logger.warning("Email not sent — RESEND_API_KEY not configured")
            return False

        try:
            import resend
            from datetime import datetime, timezone

            resend.api_key = settings.RESEND_API_KEY

            date_str = datetime.now(timezone.utc).strftime("%Y-%m-%d")
            code_suffix = f" — {account_code}" if account_code else ""
            subject = f"[ResolutionFlow Feedback] {feedback_type} — {date_str}{code_suffix}"

            html = _render_feedback_html(
                feedback_type=feedback_type,
                message=message,
                user_email=user_email,
                account_name=account_name,
                account_code=account_code,
            )

            resend.Emails.send(
                {
                    "from": settings.FROM_EMAIL,
                    "to": [to_email],
                    "reply_to": reply_to_email,
                    "subject": subject,
                    "html": html,
                }
            )
            logger.info("Feedback email sent from %s (type: %s)", user_email, feedback_type)
            return True

        except Exception:
            logger.exception("Failed to send feedback email from %s", user_email)
            return False

Step 2: Add the HTML renderer

Add this function at the bottom of the file (after the other _render_* functions):

def _render_feedback_html(
    feedback_type: str,
    message: str,
    user_email: str,
    account_name: str | None,
    account_code: str | None,
) -> str:
    from datetime import datetime, timezone
    import html

    date_str = datetime.now(timezone.utc).strftime("%B %d, %Y")
    safe_message = html.escape(message).replace("\n", "<br>")

    account_line = ""
    if account_name and account_code:
        account_line = f"""
        <tr><td style="padding:0 40px 8px;">
          <p style="margin:0;color:#a0a0a0;font-size:14px;">
            <strong style="color:#e0e0e0;">Account:</strong> {html.escape(account_name)} ({html.escape(account_code)})
          </p>
        </td></tr>"""

    return f"""<!DOCTYPE html>
<html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"></head>
<body style="margin:0;padding:0;background:#000;font-family:'Inter',Helvetica,Arial,sans-serif;">
<table width="100%" cellpadding="0" cellspacing="0" style="background:#000;padding:40px 0;">
<tr><td align="center">
<table width="560" cellpadding="0" cellspacing="0" style="background:#111;border:1px solid rgba(255,255,255,0.06);border-radius:16px;">
  <tr><td style="padding:40px 40px 24px;text-align:center;">
    <h1 style="margin:0;color:#fff;font-size:24px;font-weight:600;">ResolutionFlow Feedback</h1>
  </td></tr>
  <tr><td style="padding:0 40px 8px;">
    <p style="margin:0;color:#a0a0a0;font-size:14px;">
      <strong style="color:#e0e0e0;">Type:</strong> {html.escape(feedback_type)}
    </p>
  </td></tr>
  <tr><td style="padding:0 40px 8px;">
    <p style="margin:0;color:#a0a0a0;font-size:14px;">
      <strong style="color:#e0e0e0;">From:</strong> {html.escape(user_email)}
    </p>
  </td></tr>
  {account_line}
  <tr><td style="padding:0 40px 8px;">
    <p style="margin:0;color:#a0a0a0;font-size:14px;">
      <strong style="color:#e0e0e0;">Date:</strong> {date_str}
    </p>
  </td></tr>
  <tr><td style="padding:16px 40px 0;">
    <div style="border-top:1px solid rgba(255,255,255,0.06);padding-top:16px;">
      <p style="margin:0;color:#e0e0e0;font-size:15px;line-height:1.7;">{safe_message}</p>
    </div>
  </td></tr>
  <tr><td style="padding:24px 40px 32px;">
    <p style="margin:0;color:#666;font-size:12px;text-align:center;">
      Reply directly to this email to respond to the user.
    </p>
  </td></tr>
</table>
</td></tr>
</table>
</body></html>"""

Step 3: Commit

git add backend/app/core/email.py
git commit -m "feat: add send_feedback_email to EmailService"

---

Task 4: Backend Endpoint

Files:

• Create: backend/app/api/endpoints/feedback.py
• Modify: backend/app/api/router.py

Step 1: Create the endpoint

Create backend/app/api/endpoints/feedback.py:

import logging
from typing import Annotated

from fastapi import APIRouter, Depends, HTTPException, Request, status
from sqlalchemy.ext.asyncio import AsyncSession
from sqlalchemy import select

from app.api.deps import get_current_active_user
from app.core.config import settings
from app.core.database import get_db
from app.core.email import EmailService
from app.core.rate_limit import limiter
from app.models.user import User
from app.models.account import Account
from app.schemas.feedback import FeedbackSubmission, FeedbackResponse

logger = logging.getLogger(__name__)

router = APIRouter(tags=["feedback"])


@router.post("/feedback", response_model=FeedbackResponse)
@limiter.limit("1/minute")
async def submit_feedback(
    request: Request,
    data: FeedbackSubmission,
    current_user: Annotated[User, Depends(get_current_active_user)],
    db: Annotated[AsyncSession, Depends(get_db)],
):
    """Submit user feedback via email."""
    if not settings.FEEDBACK_EMAIL:
        raise HTTPException(
            status_code=status.HTTP_503_SERVICE_UNAVAILABLE,
            detail="Feedback submission is not configured",
        )

    # Get account info for the email
    account_name = None
    account_code = None
    if current_user.account_id:
        result = await db.execute(
            select(Account).where(Account.id == current_user.account_id)
        )
        account = result.scalar_one_or_none()
        if account:
            account_name = account.name
            account_code = account.display_code

    sent = await EmailService.send_feedback_email(
        to_email=settings.FEEDBACK_EMAIL,
        reply_to_email=data.email,
        feedback_type=data.feedback_type.value,
        message=data.message,
        user_email=current_user.email,
        account_name=account_name,
        account_code=account_code,
    )

    if not sent:
        raise HTTPException(
            status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
            detail="Failed to send feedback. Please try again later.",
        )

    return FeedbackResponse(success=True, message="Thank you! Your feedback has been submitted.")

Step 2: Register the router

In backend/app/api/router.py, add the import and include:

Add to imports (line 6, after the existing imports):

from app.api.endpoints import feedback

Add at the end of the router registrations:

api_router.include_router(feedback.router)

Step 3: Commit

git add backend/app/api/endpoints/feedback.py backend/app/api/router.py
git commit -m "feat: add POST /feedback endpoint"

---

Task 5: Backend Test

Files:

• Create: backend/tests/test_feedback.py

Step 1: Write the test

import pytest
from unittest.mock import patch, AsyncMock


@pytest.mark.asyncio
async def test_submit_feedback(async_client, engineer_token, monkeypatch):
    """Test successful feedback submission."""
    monkeypatch.setenv("FEEDBACK_EMAIL", "support@test.com")
    # Reload settings to pick up the env var
    from app.core.config import Settings
    test_settings = Settings()

    with patch("app.api.endpoints.feedback.settings") as mock_settings, \
         patch("app.api.endpoints.feedback.EmailService") as mock_email:
        mock_settings.FEEDBACK_EMAIL = "support@test.com"
        mock_email.send_feedback_email = AsyncMock(return_value=True)

        response = await async_client.post(
            "/api/v1/feedback",
            json={
                "email": "engineer@resolutionflow.example.com",
                "feedback_type": "Bug Report",
                "message": "Something is broken in the tree editor when I try to save.",
            },
            headers={"Authorization": f"Bearer {engineer_token}"},
        )

    assert response.status_code == 200
    data = response.json()
    assert data["success"] is True
    assert "submitted" in data["message"].lower()


@pytest.mark.asyncio
async def test_submit_feedback_not_configured(async_client, engineer_token):
    """Test 503 when FEEDBACK_EMAIL is not set."""
    with patch("app.api.endpoints.feedback.settings") as mock_settings:
        mock_settings.FEEDBACK_EMAIL = None

        response = await async_client.post(
            "/api/v1/feedback",
            json={
                "email": "engineer@resolutionflow.example.com",
                "feedback_type": "General Feedback",
                "message": "This is a general feedback message for testing.",
            },
            headers={"Authorization": f"Bearer {engineer_token}"},
        )

    assert response.status_code == 503


@pytest.mark.asyncio
async def test_submit_feedback_validation(async_client, engineer_token):
    """Test validation — message too short."""
    with patch("app.api.endpoints.feedback.settings") as mock_settings:
        mock_settings.FEEDBACK_EMAIL = "support@test.com"

        response = await async_client.post(
            "/api/v1/feedback",
            json={
                "email": "engineer@resolutionflow.example.com",
                "feedback_type": "Bug Report",
                "message": "short",
            },
            headers={"Authorization": f"Bearer {engineer_token}"},
        )

    assert response.status_code == 422


@pytest.mark.asyncio
async def test_submit_feedback_invalid_type(async_client, engineer_token):
    """Test validation — invalid feedback type."""
    with patch("app.api.endpoints.feedback.settings") as mock_settings:
        mock_settings.FEEDBACK_EMAIL = "support@test.com"

        response = await async_client.post(
            "/api/v1/feedback",
            json={
                "email": "engineer@resolutionflow.example.com",
                "feedback_type": "Invalid Type",
                "message": "This should fail because the type is invalid.",
            },
            headers={"Authorization": f"Bearer {engineer_token}"},
        )

    assert response.status_code == 422


@pytest.mark.asyncio
async def test_submit_feedback_requires_auth(async_client):
    """Test that unauthenticated requests are rejected."""
    response = await async_client.post(
        "/api/v1/feedback",
        json={
            "email": "anon@example.com",
            "feedback_type": "General Feedback",
            "message": "This should fail because I'm not logged in.",
        },
    )
    assert response.status_code == 401

Step 2: Run the tests

cd backend && pytest tests/test_feedback.py -v --override-ini="addopts="

Expected: All 5 tests pass. If any fail, debug and fix before proceeding.

Step 3: Commit

git add backend/tests/test_feedback.py
git commit -m "test: add feedback endpoint tests"

---

Task 6: Frontend API Client

Files:

• Create: frontend/src/api/feedback.ts
• Modify: frontend/src/api/index.ts

Step 1: Create the API module

Create frontend/src/api/feedback.ts:

import { apiClient } from './client'

export interface FeedbackSubmission {
  email: string
  feedback_type: string
  message: string
}

export interface FeedbackResponse {
  success: boolean
  message: string
}

export const feedbackApi = {
  submit: async (data: FeedbackSubmission): Promise<FeedbackResponse> => {
    const { data: response } = await apiClient.post('/feedback', data)
    return response
  },
}

export default feedbackApi

Step 2: Export from index

In frontend/src/api/index.ts, add at the end:

export { default as feedbackApi } from './feedback'

Step 3: Commit

git add frontend/src/api/feedback.ts frontend/src/api/index.ts
git commit -m "feat: add feedback API client"

---

Task 7: Frontend Page

Files:

• Create: frontend/src/pages/FeedbackPage.tsx

Step 1: Create the page component

import { useState } from 'react'
import { MessageSquareText, Send, CheckCircle2 } from 'lucide-react'
import { useAuthStore } from '@/store/authStore'
import { feedbackApi } from '@/api'
import { cn } from '@/lib/utils'
import { toast } from '@/lib/toast'

const FEEDBACK_TYPES = [
  'Bug Report',
  'Feature Request',
  'Usability Issue',
  'Documentation',
  'General Feedback',
] as const

export function FeedbackPage() {
  const user = useAuthStore(s => s.user)

  const [email, setEmail] = useState(user?.email ?? '')
  const [feedbackType, setFeedbackType] = useState<string>('')
  const [message, setMessage] = useState('')
  const [isSubmitting, setIsSubmitting] = useState(false)
  const [submitted, setSubmitted] = useState(false)

  const canSubmit = email.trim() && feedbackType && message.trim().length >= 10

  const handleSubmit = async (e: React.FormEvent) => {
    e.preventDefault()
    if (!canSubmit || isSubmitting) return

    setIsSubmitting(true)
    try {
      const response = await feedbackApi.submit({
        email: email.trim(),
        feedback_type: feedbackType,
        message: message.trim(),
      })
      if (response.success) {
        setSubmitted(true)
        setFeedbackType('')
        setMessage('')
      }
    } catch (err: unknown) {
      const error = err as { response?: { data?: { detail?: string } } }
      toast.error(error.response?.data?.detail || 'Failed to submit feedback. Please try again.')
    } finally {
      setIsSubmitting(false)
    }
  }

  const handleNewFeedback = () => {
    setSubmitted(false)
    setEmail(user?.email ?? '')
  }

  return (
    <div className="container mx-auto px-4 py-6 sm:px-6 sm:py-8">
      {/* Page header */}
      <div className="mb-8">
        <div className="flex items-center gap-3">
          <MessageSquareText className="h-8 w-8 text-muted-foreground" />
          <h1 className="text-2xl font-bold text-foreground sm:text-3xl">Send Feedback</h1>
        </div>
        <p className="mt-2 text-muted-foreground">
          Help us improve ResolutionFlow. Report bugs, request features, or share your thoughts.
        </p>
      </div>

      <div className="max-w-2xl">
        {submitted ? (
          <div className="bg-card border border-border rounded-xl p-8 text-center">
            <CheckCircle2 className="mx-auto h-12 w-12 text-green-500 mb-4" />
            <h2 className="text-xl font-semibold text-foreground mb-2">Thank you for your feedback!</h2>
            <p className="text-muted-foreground mb-6">
              We've received your submission and will review it shortly.
            </p>
            <button
              onClick={handleNewFeedback}
              className="bg-gradient-brand text-white font-medium px-6 py-2.5 rounded-lg shadow-lg shadow-primary/20 hover:opacity-90 transition-opacity"
            >
              Send More Feedback
            </button>
          </div>
        ) : (
          <form onSubmit={handleSubmit} className="bg-card border border-border rounded-xl p-4 sm:p-6 space-y-5">
            {/* Email */}
            <div>
              <label htmlFor="feedback-email" className="block text-sm font-medium text-foreground mb-1.5">
                Email Address
              </label>
              <input
                id="feedback-email"
                type="email"
                value={email}
                onChange={e => setEmail(e.target.value)}
                placeholder="your@email.com"
                required
                className="w-full rounded-lg border border-border bg-card px-3 py-2 text-foreground placeholder:text-muted-foreground focus:border-primary focus:ring-1 focus:ring-primary/20 focus:outline-none"
              />
              <p className="mt-1 text-xs text-muted-foreground">We'll reply to this address if we need more details.</p>
            </div>

            {/* Feedback Type */}
            <div>
              <label htmlFor="feedback-type" className="block text-sm font-medium text-foreground mb-1.5">
                Feedback Type
              </label>
              <select
                id="feedback-type"
                value={feedbackType}
                onChange={e => setFeedbackType(e.target.value)}
                required
                className={cn(
                  "w-full rounded-lg border border-border bg-card px-3 py-2 focus:border-primary focus:ring-1 focus:ring-primary/20 focus:outline-none",
                  feedbackType ? "text-foreground" : "text-muted-foreground"
                )}
              >
                <option value="" disabled>Select a type...</option>
                {FEEDBACK_TYPES.map(type => (
                  <option key={type} value={type}>{type}</option>
                ))}
              </select>
            </div>

            {/* Message */}
            <div>
              <label htmlFor="feedback-message" className="block text-sm font-medium text-foreground mb-1.5">
                Your Feedback
              </label>
              <textarea
                id="feedback-message"
                value={message}
                onChange={e => setMessage(e.target.value)}
                placeholder="Describe your feedback in detail..."
                required
                minLength={10}
                rows={6}
                className="w-full rounded-lg border border-border bg-card px-3 py-2 text-foreground placeholder:text-muted-foreground focus:border-primary focus:ring-1 focus:ring-primary/20 focus:outline-none resize-y"
              />
              <p className="mt-1 text-xs text-muted-foreground">
                {message.trim().length < 10
                  ? `Minimum 10 characters (${message.trim().length}/10)`
                  : `${message.trim().length} characters`}
              </p>
            </div>

            {/* Submit */}
            <div className="pt-2">
              <button
                type="submit"
                disabled={!canSubmit || isSubmitting}
                className={cn(
                  "flex items-center gap-2 rounded-lg px-6 py-2.5 font-medium text-white shadow-lg shadow-primary/20 transition-opacity",
                  canSubmit && !isSubmitting
                    ? "bg-gradient-brand hover:opacity-90"
                    : "bg-gradient-brand opacity-50 cursor-not-allowed"
                )}
              >
                <Send size={16} />
                {isSubmitting ? 'Sending...' : 'Submit Feedback'}
              </button>
            </div>
          </form>
        )}
      </div>
    </div>
  )
}

export default FeedbackPage

Step 2: Commit

git add frontend/src/pages/FeedbackPage.tsx
git commit -m "feat: add FeedbackPage component"

---

Task 8: Router & Navigation

Files:

• Modify: frontend/src/router.tsx
• Modify: frontend/src/components/layout/Sidebar.tsx
• Modify: frontend/src/pages/AccountSettingsPage.tsx

Step 1: Add the route

In frontend/src/router.tsx:

Add to the lazy imports section (after the MyAnalyticsPage import, around line 32):

const FeedbackPage = lazy(() => import('@/pages/FeedbackPage'))

Add as a child of the '/' route, after the analytics/me route (around line 228, before the admin routes comment):

      {
        path: 'feedback',
        element: (
          <Suspense fallback={<PageLoader />}>
            <FeedbackPage />
          </Suspense>
        ),
      },

Step 2: Add the sidebar nav item

In frontend/src/components/layout/Sidebar.tsx:

Add MessageSquareText to the lucide-react import (line 3):

import { LayoutGrid, Box, PenLine, Clock, FileText, Bookmark, BarChart3, Users, Settings, PanelLeftClose, PanelLeftOpen, MessageSquareText } from 'lucide-react'

In the collapsed sidebar section (around line 147, after the Analytics NavItem):

            <NavItem href="/feedback" icon={MessageSquareText} label="Feedback" collapsed />

In the expanded sidebar section, add in the footer area (around line 202, before the Team NavItem):

            <NavItem href="/feedback" icon={MessageSquareText} label="Feedback" />

Step 3: Add the account settings link card

In frontend/src/pages/AccountSettingsPage.tsx:

Add MessageSquareText to the lucide-react import.

Add a link card after the last existing link card (after the Target Lists card), outside any permission guard:

        {/* Feedback Link (all users) */}
        <Link
          to="/feedback"
          className="bg-card border border-border rounded-xl p-4 sm:p-6 flex items-center justify-between group hover:border-border transition-all"
        >
          <div className="flex items-center gap-3">
            <MessageSquareText className="h-5 w-5 text-muted-foreground" />
            <div>
              <h2 className="text-lg font-semibold text-foreground">Send Feedback</h2>
              <p className="text-sm text-muted-foreground">Report bugs, request features, or share your thoughts</p>
            </div>
          </div>
          <span className="text-muted-foreground group-hover:text-foreground transition-colors">&rarr;</span>
        </Link>

Step 4: Commit

git add frontend/src/router.tsx frontend/src/components/layout/Sidebar.tsx frontend/src/pages/AccountSettingsPage.tsx
git commit -m "feat: add feedback route, sidebar nav item, and account link card"

---

Task 9: Build Verification

Step 1: Run the frontend build

cd frontend && npm run build

Expected: Build succeeds with no errors. TypeScript type-checking is stricter in the build than tsc --noEmit.

Step 2: Run the backend tests

cd backend && pytest tests/test_feedback.py -v --override-ini="addopts="

Expected: All tests pass.

Step 3: Set FEEDBACK_EMAIL in .env for local testing

Add to backend/.env:

FEEDBACK_EMAIL=your-email@example.com

Step 4: Manual smoke test

1. Start backend: cd backend && uvicorn app.main:app --reload
2. Start frontend: cd frontend && npm run dev
3. Log in as any test user
4. Navigate to /feedback via sidebar
5. Verify form loads with email pre-filled
6. Submit feedback — verify success state
7. Check email inbox for the formatted feedback email
8. Verify the account settings page shows the "Send Feedback" link card

---

Task 10: Final Commit & Cleanup

Step 1: Run full backend test suite

cd backend && pytest --override-ini="addopts="

Expected: All tests pass, no regressions.

Step 2: Final frontend build check

cd frontend && npm run build

Expected: Clean build.