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resolutionflow/backend/app/services
Michael Chihlas 07d0db9579 feat(handoff): email engineer-or-admin teammates on escalation
First half of the Escalation Mode notification dual-path. WebSocket/SSE
push is the second half (next commit) — email handles offline seniors,
push handles online ones for the magic-moment demo.

HandoffManager.dispatch_escalation_notifications:
- Pulls active engineer/admin/owner-role users in the same account_id
  (excludes the escalator + viewers + soft-deleted)
- Sends via existing EmailService.send_notification_email, concurrent
  via asyncio.gather; per-message failures don't block the rest
- Wrapped in try/except: any exception is logged + swallowed. Handoff
  creation is authoritative; notification is advisory. This is the
  graceful-degradation regression both eng + codex reviews flagged as
  critical (handoff must succeed even if SMTP is down).

Endpoint wiring (POST /ai-sessions/{id}/handoff):
- Dispatch fires AFTER db.commit() — never email about a rolled-back
  handoff. Trust-erosion bug if we got that wrong.
- Only fires for intent=escalate. Park is private to the escalator.

Tests (4 new):
- emails-engineer-recipients-in-account: viewer excluded, escalator
  excluded, only the engineer/admin teammates get the message
- skipped-for-park-intent: park doesn't fan out
- graceful-degradation-when-email-raises: RuntimeError from the email
  service does NOT bubble out of dispatch
- endpoint-dispatches-on-escalate: end-to-end wiring through POST

Per-channel delivery records (replacing the dead `notification_sent`
boolean per Codex correction) is a v1.x story — for now application
logs are the audit trail. See
docs/plans/2026-04-27-escalation-mode-wedge-design.md.

20 tests green across handoff_manager + session_handoffs_api +
flowpilot_analytics_escalations. No regressions.

Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
2026-04-27 15:58:05 -04:00
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