69 lines
1.5 KiB
Python
69 lines
1.5 KiB
Python
"""Abstract base class for PSA provider implementations."""
|
|
from __future__ import annotations
|
|
|
|
from abc import ABC, abstractmethod
|
|
|
|
from .types import (
|
|
ConnectionTestResult,
|
|
PSATicket,
|
|
PSANote,
|
|
PSAStatus,
|
|
PSACompany,
|
|
PSAMember,
|
|
PSAConfiguration,
|
|
)
|
|
|
|
|
|
class PSAProvider(ABC):
|
|
"""Abstract base for PSA integrations (ConnectWise, Autotask, etc.)."""
|
|
|
|
@abstractmethod
|
|
async def test_connection(self) -> ConnectionTestResult:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def get_ticket(self, ticket_id: str) -> PSATicket:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def search_tickets(self, query: str, **filters) -> list[PSATicket]:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def post_note(
|
|
self,
|
|
ticket_id: str,
|
|
text: str,
|
|
note_type: str,
|
|
member_id: str | None = None,
|
|
) -> PSANote:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def update_ticket_status(
|
|
self,
|
|
ticket_id: str,
|
|
status_id: int,
|
|
) -> PSATicket:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def get_ticket_statuses(self, board_id: int) -> list[PSAStatus]:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def list_companies(self, **filters) -> list[PSACompany]:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def get_company(self, company_id: str) -> PSACompany:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def list_members(self) -> list[PSAMember]:
|
|
...
|
|
|
|
@abstractmethod
|
|
async def get_ticket_configurations(self, ticket_id: str) -> list[PSAConfiguration]:
|
|
...
|