b8ca23d00d
Add TicketDetails, CompanyInfo, ContactInfo, ConfigItem, TicketNote, RelatedTicket, and TicketContext models in schemas/psa_context.py for structured ticket context enrichment used by AI prompt injection. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
69 lines
1.4 KiB
Python
69 lines
1.4 KiB
Python
"""Pydantic schemas for PSA ticket context enrichment."""
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from __future__ import annotations
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from datetime import datetime
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from pydantic import BaseModel
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class TicketDetails(BaseModel):
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id: int
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summary: str
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status: str
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priority: str
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board: str
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sla: str | None = None
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date_entered: datetime
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resources: str | None = None
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class CompanyInfo(BaseModel):
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id: int
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name: str
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site: str | None = None
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address: str | None = None
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phone: str | None = None
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type: str | None = None
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territory: str | None = None
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class ContactInfo(BaseModel):
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name: str
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email: str | None = None
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phone: str | None = None
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title: str | None = None
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class ConfigItem(BaseModel):
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device_identifier: str
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type: str | None = None
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os_type: str | None = None
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serial_number: str | None = None
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ip_address: str | None = None
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model_number: str | None = None
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class TicketNote(BaseModel):
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text: str
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member: str | None = None
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date_created: datetime
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internal_analysis_flag: bool = False
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class RelatedTicket(BaseModel):
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id: int
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summary: str
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status: str
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priority: str
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board: str
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class TicketContext(BaseModel):
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ticket: TicketDetails
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company: CompanyInfo
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contact: ContactInfo | None = None
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configurations: list[ConfigItem] = []
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notes: list[TicketNote] = []
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related_tickets: list[RelatedTicket] = []
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fetched_at: datetime
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