Files
resolutionflow/backend/app/services/psa
Michael Chihlas 74ee5009c2 feat(psa): implement post_note and update_ticket_status in CW provider
Replaces NotImplementedError stubs with working implementations:
- post_note maps note_type to CW flag fields (internalAnalysisFlag,
  resolutionFlag, detailDescriptionFlag) with appropriate visibility
  and notification settings
- update_ticket_status uses CW JSON Patch format to update status

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-14 23:28:46 -04:00
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