46865882c6
PSA abstraction layer with provider pattern, ConnectWise integration (connection management, ticket linking, note posting, status updates, member mapping), Integrations page UI, Fernet credential encryption, in-memory TTL cache, 6 DB migrations, ConnectWise API reference docs.
8.8 KiB
8.8 KiB
Endpoints
ConnectWise PSA supports Markdown formatting for notes such as on Ticket Detailed Descriptions. Here are the supported formatting options.
| Formatting Type | API Markdown | Outcome in Ticket Notes |
|---|---|---|
| Bold | **This is bold** | This is bold |
| Italic | *This is italic* | This is italic |
| Underlined | __This is underlined__ | This is underlined |
| Bold Italic | ***This is Bold Italic*** | This is Bold Italic |
| Bold Underlined | **__This is Bold Underlined__** | This is Bold Underlined |
| Underlined Italic | *__This is Underlined Italic__* | This is Underlined Italic |
| Bold Underlined Italic | ***__This is Bold Italic Underlined__*** | This is Bold Italic Underlined |
| Unformatting Formatted | ||
| text | \\*We have 10 pallets of rock \n*We have 5 rocks per pallet | *We have 10 pallets of rock |
| *We have 5 rocks per pallet | ||
| Ordered Lists | 1. Regular Ordered List 1\n2. Regular Ordered List 2 | 1. Regular Ordered List 1 |
| 2. Regular Ordered List 2 | ||
| Italic Ordered Lists | 1. *Italics Ordered List 1*\n2. *Italics Ordered List 2* | 1. Italics Ordered List 1 |
| 2. Italics Ordered List 2 | ||
| Bold Ordered Lists | 1. **Bold Ordered List 1**\n2. **Bold Ordered List 2** | 1. Bold Ordered List 1 |
| 2. Bold Ordered List 2 | ||
| Underlined Ordered Lists | 1. __Underlined Ordered List 1__\n2. __Underlined Ordered List 2__ | 1. Ordered List 1 |
| 2. Ordered List 2 | ||
| Underlined Link - Ordered List | 1. __[Ordered List 1](www.google.com/)__\n2. __[Ordered List 2](www.google.com/)__ | 1. Ordered List 1 |
| 2. Ordered List 2 | ||
| Italic Link - Ordered List | 1. *__[Italic Ordered List 1](www.google.com/)__*\n2. *__[Italic Ordered List 2](www.google.com/)__* | 1. Italic Ordered List 1 |
| 2. Italic Ordered List 2 | ||
| Bold Link - Ordered List | 1. **__[Bold Ordered List 1](www.google.com/)__**\n2. **__[Bold Ordered List 2](www.google.com/)__** | 1. Bold Ordered List 1 |
| 2. Bold Ordered List 2 | ||
| Bold Italic Link - Ordered List | 1. ***__[Bold Italic Ordered List 1](www.google.com/)__***\n2. ***__[Bold Italic Ordered List 2](www.google.com/)__*** | 1. Bold Italic Ordered List 1 |
| 2. Bold Italic Ordered List 2 | ||
| Bold Underlined Link - Ordered List | 1. **__[Bold Underlined Ordered List 1](www.google.com/)__**\n2. **__[Bold Underlined Ordered List 2](www.google.com/)__** | 1. Bold Underlined Ordered List 1 |
-
Bold Underlined Ordered List 2| |Italic Underlined Link - Ordered List|1. *__[Italic Underlined Link Ordered List 1](www.google.com/)__*\n2. *__[Italic Underlined Link Ordered List 2](www.google.com/)__*|1. Italic Underlined Link Ordered List 1
-
Italic Underlined Link Ordered List 2| |Regular Unordered List|* Regular Unordered List\n* Regular Unordered List|- Regular Unordered List
- Regular Unordered List| |Bold Unordered List|* **Bold Unordered List**\n* **Bold Unordered List**|- Bold Unordered List
- Bold Unordered List| |Italic Unordered List|* *Italic Unordered List*\n* *Italic Unordered List*|- Italic Unordered List
- Italic Unordered List| |Underlined Unordered List|* __Underlined Unordered List__\n* __Underlined Unordered List__|- Underlined Unordered List
- Underlined Unordered List| |Bold Link - Unordered List|* **__[Bold Unordered List](www.google.com/)__**\n* **__[Bold Unordered List](www.google.com/)__**|- Bold Link Unordered List
- Bold Link Unordered List| |Italic Link - Unordered List|* *__[Italic Unordered List](www.google.com/)__*\n* *__[Italic Unordered List](www.google.com/)__*|- Italic Link Unordered List
- Italic Link Unordered List| |Underlined Link – Unordered List|* __Underlined Unordered List__\n* __Underlined Unordered List__|- Underlined Link Unordered List
- Underlined Link Unordered List| |Bold Italic Link - Unordered List|* ***__[Bold Italic Unordered List](www.google.com/)__***\n* ***__[Bold Italic Unordered List](www.google.com/)__***|- Bold Italic Unordered List
- Bold Italic Unordered List| |Bold Underlined Link - Unordered List|* **__[Bold Underlined Unordered List](www.google.com/)__**\n* **__[Bold Underlined Unordered List](www.google.com/)__**|- Bold Underlined Unordered List
- Bold Underlined Unordered List| |Italic Underlined Link - Unordered List|* *__[Italic Underlined Unordered List](www.google.com/)__*\n* *__[Italic Underlined Unordered List](www.google.com/)__*|- Italic Underlined Unordered List
- Italic Underlined Unordered List| |Link|__[link](www.google.com)__|link| |Bold link|**__[Bold link](www.google.com)__**|Bold link| |Italics link|*__[Italics link](www.google.com)__*|Italics link| |Underlined link|__[Underlined link](www.google.com)__|Underlined link| |Bold Italic link|***__[Bold Italic link](www.google.com)__***|Bold Italic link| |Bold Underlined link|**__[Bold Underlined link](www.google.com)__**|Bold Underlined link| |Italics Underlined link|*__[Italics Underlined link](www.google.com)__*|Italics Underlined link| |Bold Italic Underlined Link - Unordered List|* ***__[Bold Italic Underlined Unordered List](www.google.com/)__***\n* ***__[Bold Italic Underlined Unordered List](www.google.com/)__***|- Bold Italic Underlined Unordered List
- Bold Italic Underlined Unordered List| |Bold Italic Underlined Link - Ordered List|1. ***__[Bold Italic Underlined Ordered List](www.google.com/)__***\n2. ***__[Bold Italic Underlined Ordered List](www.google.com/)__***|1. Bold Italic Underlined Ordered List
