- Reformat PSA resolution/escalation notes: clean single-line header,
steps with engineer responses inline, remove duplicate timing blocks,
remove AI confidence section, add follow-up recommendations
- Standardize time display to decimal hours (e.g. 0.25 hrs) across all
note formatters and status update context
- Add follow_up_recommendations to SessionDocumentation schema and
surface in SessionDocView; extracted from resolution suggestion steps
- Add _build_what_we_know() helper: uses session.evidence_items when
cockpit branch merges, falls back to deriving findings from steps
- Fix option label lookup in generate_status_update (was passing raw
machine values to AI instead of human-readable labels)
- Add 'What We Know' section to status update ticket notes prompt
- Improve _build_session_context in resolution_output_generator to
include intake text and full step details instead of truncated chat
- Add request_info audience type: client-facing information request
that skips the length step and generates a numbered question list
- Improve client_update and email_draft prompts with per-context
guidance (status/resolution/escalation) and fix escalation subject
line from 'Specialist Review' to 'Specialist Assistance'
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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