resolutionflow/CURRENT-STATE.md

Current State

Purpose: Quick-reference file showing exactly where the project stands. For Claude Code: Read this first to understand what's done and what's next. Last Updated: May 1, 2026

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Active Phase: Go-to-Market Validation (Pre-PMF)

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Recently shipped (post-0.1.0.0)

• 2026-05-01 — PR #158 Session-screen UX impeccable pass + tasklane keyboard flow. Heuristic score 24/40 → 33/40 across five sub-passes (distill, quieter, layout, typeset, polish). Removed duplicate "Suggested checks" chip strip → TaskLane is the single source of truth; added inline Next steps · N pending cue on the latest action-bearing AI bubble; consolidated session header to Resolve + Escalate + ⋯ kebab; centered messages column to match composer; dropped all banned decorations (side stripes, gradient surfaces, backdrop blur, accent borderTop) for a single decoration channel per surface; unified 14 text sizes into a 5-step scale. TaskLane keyboard flow: Enter submits + auto-advances, Shift+Enter newline, Esc cancel, focus jumps to Send after the last task. Banner ↔ script-panel are now linked (collapse hides both, any outcome closes both). WhatWeKnow section is collapsible with sessionStorage memory + auto-collapse-at-5-facts. Side fix: ParameterizationPreview no longer over-highlights short parameter values (word-boundary check). Two backlog entries logged in .ai/TODO.md: ConcludeSessionModal multi-select and bg-card-hover Tailwind drift in CommandPalette.
• 2026-05-01 — PR #156 Suggested-fix "Awaiting verification" outcome. Engineers can now park a fix in applied_pending (waiting on client power-cycle, AD replication, license sync, etc.) instead of forcing a synchronous worked/didn't/partial verdict. PendingBanner with worked / didn't / update reason / dismiss; nudge "Still checking" records pending with a reason; page-level Resolve auto-patches pending → success before the resolution flow opens; page-level Escalate intercepts pending. Migration c0f3a4b7e91d (pending_reason column + status CHECK constraint).
• 2026-04-30 — PR #155 Escalation Mode wedge. Magic-moment handoff-context screen for senior pickup, live SSE escalation arrivals, post-claim time-to-first-action metric (GET /analytics/flowpilot/escalations), atomic role-gated claim with conflict resolution, queue self-exclusion, chat ownership extended to claimed sessions. The wedge for the first paying-customer push.

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What's Complete

Core Platform

• FastAPI project structure with 35+ API endpoints
• PostgreSQL database with Docker, 75+ Alembic migrations
• User authentication (JWT, register, login, refresh, logout, invite codes)
• Refresh token rotation with JTI-based revocation
• Trees CRUD with full-text search (FTS index)
• Sessions tracking with decisions, outcomes, and variables
• Export API (Markdown, Text, HTML)
• Role-based access control (super_admin, team_admin, engineer, viewer)
• Production-ready logging with correlation IDs
• 100+ integration tests
• Rate limiting on auth endpoints (disabled in DEBUG)
• Audit log table with JSONB details
• Soft delete for trees with cascade cleanup

Frontend Core

• React 19 + Vite + TypeScript + Tailwind CSS v4 (@tailwindcss/vite)
• Charcoal Design System — Flat, high-contrast dark theme (Sentry/PostHog-inspired), charcoal palette with sidebar-darkest approach
• Brand fonts: Bricolage Grotesque (headings), IBM Plex Sans (body), JetBrains Mono (code)
• Authentication UI (login, register, email verification)
• Tree library/browsing page with grid/list/table views
• Tree navigation interface (session player)
• Session management with history and detail pages
• Tree Editor — Form-based with visual preview, Zustand + immer + zundo (undo/redo)
• Markdown rendering in session player and node editor
• Tree Organization — Categories, tags (autocomplete), user folders (3-level hierarchy), filters
• RBAC & Permissions — usePermissions hook, ProtectedRoute with role guards
• Session Scratchpad — Floating overlay (Ctrl+/), auto-save, markdown preview
• Admin Panel — 8 pages (dashboard, users, invite codes, audit logs, plan limits, feature flags, settings, categories)
• Session Quick Wins — Timer, keyboard hints, repeat last, auto-recovery, copy step, delete tree
• Session Outcomes — Outcome modal on completion, step timing tracking
• Session Sharing — Share links, public/account views, MySharesPage
• Procedural Editor UX — Section headers, collapsible advanced fields, URL intake, tag input
• Type-aware Routing — Centralized getTreeNavigatePath/getTreeEditorPath helpers
• Account Management — Profile settings, delete/leave/transfer, chat retention
• PostHog Analytics — Event tracking, user identification, autocapture

FlowPilot AI System (Phases 1-3 Complete)

Phase 1 — AI Session Engine:

• FlowPilotEngine with multi-step guided troubleshooting
• AI copilot panel + standalone assistant chat with RAG
• Confidence-tiered model routing via settings.get_model_for_action()
• Intake form with ticket/client fields, session pause/resume
• AI-generated ticket summaries, outcome tracking

Phase 2 — PSA Integration & Escalation:

• ConnectWise PSA integration (ticket linking, note posting, member mapping)
• PSA documentation auto-push with retry scheduler
• Session pause/resume, mid-session ticket linking
• Escalation handoff workflow with LLM-enhanced briefing package
• Escalation pickup flow for senior engineers
• PSA settings UI on IntegrationsPage
• In-session script generator

Phase 3 — Knowledge Flywheel:

• AI session analysis → automatic flow proposal generation
• FlowProposal model with review queue (approve, edit & publish, dismiss, reject)
• Knowledge gap detection (weak options, high escalation domains)
• FlowPilot analytics dashboard (metrics, confidence tiers, PSA stats, gaps)
• APScheduler batch analysis job with max_instances=1
• Auto-reinforcement for sessions matching existing flows

Phase 4 — Enterprise & Growth Features (All Slices Complete)

Slice 1 — Public Templates Gallery:

• Public API endpoints (no auth): gallery listing, flow/script detail, categories, search
• is_gallery_featured and gallery_sort_order columns on trees and script_templates
• IP-based rate limiting (30/min), tree structure truncated to 3 levels (signup wall)
• Public /templates page with hero, search, category filters, responsive card grid
• Detail modal with tree preview or parameter list + signup CTA
• Admin gallery curation page (feature toggle, sort order)
• 25 backend tests

Slice 2 — Notification System:

• NotificationConfig, NotificationLog, Notification models + migration
• Multi-channel delivery: in-app, email (Resend), Slack webhooks, Teams webhooks
• Notification service with event routing and fire-and-forget delivery
• APScheduler retry job with exponential backoff (30s, 2m, 10m, max 3 retries)
• 9 API endpoints (config CRUD + in-app notification management)
• Wired into escalation, proposal approval, and knowledge flywheel events
• Frontend: NotificationsPanel (bell icon + dropdown), NotificationSettings UI

Slice 3 — Session Export (Polish):

• 5-format export already existed (markdown, text, HTML, PSA, PDF via WeasyPrint)
• Added "Generated with ResolutionFlow" branding footer to all 5 formats
• Fixed PDF template conditional that was hiding branding
• Added spinner for PDF generation loading state

Slice 4 — Mobile/Responsive:

• Responsive audit pass across 11 FlowPilot and analytics components
• FlowPilotSession: collapsible mobile sidebar, single-column layout on mobile
• Action bars: full-width stacked buttons on mobile, 44px touch targets
• Modals: full-width slide-up pattern on mobile
• ReviewQueuePage: stacked panels on mobile
• Analytics: single-column chart stack on mobile

Slice 5 — Enterprise Readiness:

• Custom branding: logo URL, primary accent color, company name (owner-only)
• CSS variable overrides applied in app shell for accent color
• Branding settings page under Account Settings
• Autotask PSA and Halo PSA stub providers (Coming Soon badges in UI)
• SSO/SAML groundwork: sso_enabled, sso_provider, sso_config columns on Account
• SSO stub service with interface methods
• "Contact us to enable SSO" section in Account Settings

Phase 5 — Analytics Enhancement (Complete)

• Tabbed analytics page: Overview, Coverage, Flow Quality, PSA
• Coverage heatmap: domain grid with color-coded cells (resolution/escalation/guided rates, flow count)
• Domain-to-flow mapping via category cross-reference
• Flow quality scoring endpoint: quality_score = (success_rate * 0.5) + (guided_rate * 0.3) + (recency * 0.2)
• Flow quality table: sortable, top performers (emerald), needs attention (rose), mini score bars
• Flow usage tracking: usage_count, success_rate, last_matched_at wired into session matching + resolution
• PSA activity logging: psa_activity_logs table, wired into documentation push service
• Enhanced PSA metrics: time entries, hours logged, push success funnel, daily trend chart
• 13 new backend tests for coverage and flow quality endpoints

Search & Recall + Evidence-Rich Sessions (Complete)

Evidence:

• Railway Object Storage (S3-compatible) integration via boto3
• file_uploads model with upload/download/list/delete API endpoints
• RichTextInput component: clipboard paste (Ctrl+V) and drag-and-drop for images
• Wired into FlowPilot intake, free-text responses, and escalation modal
• Evidence included in all 5 export formats (markdown, text, HTML, PSA, PDF)
• 15 backend tests for upload endpoints

Search:

• Structured filters on AI sessions: problem_domain, matched_flow, confidence_tier, ticket_id, date range
• Filter bar UI on Session History page (AI Sessions tab)
• PostgreSQL full-text search via generated tsvector column + GIN index on ai_sessions
• Command Palette extended with AI session search results
• Voyage AI semantic embeddings on ai_session_embeddings table (pgvector cosine similarity)
• Similar sessions endpoint: GET /ai-sessions/{id}/similar
• Similar Sessions sidebar component in FlowPilot session view

Security Hardening (Phases A-D Complete)

• Registration role hardcoded to engineer
• HTML export XSS fix (html.escape)
• Secret key validator (rejects default when DEBUG=False)
• Role CHECK constraint on users table
• Tree access check on session start
• Centralized permissions in permissions.py
• is_active field on User model, enforced in auth
• Admin user management endpoints (6 endpoints)
• Password complexity validation (uppercase, lowercase, digit, min 10 chars)
• Soft delete cascade cleanup (folder/tag junctions)
• SQL wildcard escaping in tag search
• PSA credentials encrypted at rest (Fernet)

Tenant Isolation (Phases 1-4 Complete)

• PostgreSQL RLS enabled across tenant-scoped tables in phased rollout
• account_id propagation completed across core content, sessions, analytics, notifications, shares, and remaining Phase 4 tables
• Global platform tables correctly excluded from tenant RLS where they have no account_id (script_categories, platform_steps, template_trees)
• Runtime bootstrap paths updated to use BYPASSRLS/admin sessions where needed (auth/user mutations, startup service account, background jobs, seed scripts)
• Preview Railway backend and frontend deployments green for PR 136 after the Phase 4 fixes

Copilot-First Dashboard (March 2026)

• Redesigned dashboard as FlowPilot copilot launchpad (ChatGPT-style input)
• Chat-style input with paste images, drag-drop files, attach button, paste logs
• Suggestion chips for common troubleshooting scenarios
• Simplified sidebar: icon rail with Home, History, Flows, Scripts, Data sections
• Amber "New Session" button in sidebar
• Unified Command Palette (Cmd+K) — merged QuickLaunch into omnibar
• "Solutions Library" rename (from "Step Library") site-wide
• Maintenance flows hidden from UI for pilot (backend still supports them)
• Landing page copy rewrite: "Resolve tickets faster. Notes write themselves."
• Spring bounce hover animation on dashboard cards
• Charcoal color palette: sidebar #10121a, page #1a1c23, cards #22252e

Maintenance Flows (Hidden from UI)

• Batch session launch, saved target lists
• APScheduler scheduling with croniter + pytz
• Backend fully functional; removed from sidebar, create dropdown, and filter tabs for GTM pilot

Survey System

• Public survey page, admin invite tracking
• Response viewer with CSV export
• Email-to-self, thank-you page
• Admin read/unread/archive/delete management

Documentation

• CLAUDE.md (comprehensive project context)
• UI-DESIGN-SYSTEM.md, REBRAND-IMPLEMENTATION-GUIDE.md
• ConnectWise API reference docs in docs/connectwise/
• Feature specifications through Phase 4
• Phase implementation plans in docs/plans/

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What's In Progress

• GTM Validation: Shadow & Ship — founder uses product for 2 weeks, then hands logins to 5 colleagues
• Solutions Library spec: Written at docs/plans/2026-03-23-solutions-library-design.md, implementation deferred to post-pilot

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What's Next (Priority Order)

Pilot Phase (Weeks 1-2)

• Founder dogfooding: use ResolutionFlow for real MSP tickets daily
• Collect feedback on copilot-first experience
• Fix issues discovered during real usage

Post-Pilot (Weeks 3-4)

• Solutions Library implementation (saved resolutions + RAG + dedup + confidence scoring)
• Landing page design polish based on pilot feedback
• Dedicated Insights dashboard (strategic metrics for team leads)

Later (Phase 6+)

• Full Autotask PSA implementation
• Full Halo PSA implementation
• Full SSO/SAML implementation (SAML + OIDC flows)
• PowerShell automation framework
• White-label deployment
• Marketplace for community flow templates
• Native mobile app (React Native or PWA)

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Environment Quick Reference

Start Development

# Start PostgreSQL (Docker Compose)
docker compose up -d

# Backend (from backend/)
source venv/bin/activate
uvicorn app.main:app --reload

# Frontend (from frontend/)
npm run dev

URLs

• Frontend: http://192.168.0.9:5173
• Backend API: http://192.168.0.9:8000
• API Docs: http://192.168.0.9:8000/api/docs

Run Tests

cd backend && pytest --override-ini="addopts="

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Blockers / Known Issues

Issue	Workaround	Status
analysis_status has no CheckConstraint	Valid values documented in code comments	Low priority
Review queue/analytics pages have no frontend role gate	Backend 403 protects data; UX could show message	Low priority
Review queue capped at 50 with no pagination UI	Filters can narrow results	Low priority