chihlasm
bbe590bfec
Phase 2 of the FlowPilot-First Pivot connecting AI sessions to ConnectWise PSA: Slice 1 — PSA Ticket Intake: - FlowPilotEngine accepts psa_ticket intake with graceful CW API fallback - Ticket picker on intake screen (refactored TicketPickerModal for dual-mode) - Ticket context card in session sidebar Slice 2 — Auto Documentation Push: - PSA documentation service with resolution/escalation note formatting - Time entry creation via new ConnectWise provider method - Automatic retry scheduler (APScheduler, 5min interval, 3 retries) - PSA push status indicators in frontend with manual retry button - Member mapping warning when CW member not mapped Slice 3 — Session Pause/Resume & Escalation Handoff: - Pause/resume endpoints for same-engineer session bookmarking - Escalation flow: requesting_escalation status, self-escalation blocked - Enhanced escalation package with LLM-generated hypotheses/suggestions - Pickup endpoint with continue/fresh resume modes and briefing step - Escalation queue (sidebar nav + dedicated page) - SessionBriefing component with continue/fresh choice UI - EscalateModal with PSA-aware button text Slice 4 — Mid-Session Ticket Linking: - Link ticket retroactively with context injection into system prompt - Link Ticket button in session sidebar Slice 5 — FlowPilot PSA Settings: - Settings tab on IntegrationsPage with 7 configurable options - Stored as flowpilot_settings JSONB on PsaConnection Database: 2 migrations (flowpilot_settings, psa_post_log changes, status constraint) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
53 lines
2.0 KiB
Python
53 lines
2.0 KiB
Python
"""PSA connection model — one per account."""
|
|
import uuid
|
|
from datetime import datetime, timezone
|
|
from typing import Optional, Any
|
|
|
|
from sqlalchemy import String, DateTime, Boolean, Text, ForeignKey
|
|
from sqlalchemy.orm import Mapped, mapped_column, relationship
|
|
from sqlalchemy.dialects.postgresql import UUID, JSONB
|
|
|
|
from app.core.database import Base
|
|
|
|
|
|
class PsaConnection(Base):
|
|
__tablename__ = "psa_connections"
|
|
|
|
id: Mapped[uuid.UUID] = mapped_column(
|
|
UUID(as_uuid=True), primary_key=True, default=uuid.uuid4
|
|
)
|
|
account_id: Mapped[uuid.UUID] = mapped_column(
|
|
UUID(as_uuid=True),
|
|
ForeignKey("accounts.id", ondelete="CASCADE"),
|
|
nullable=False,
|
|
unique=True,
|
|
index=True,
|
|
)
|
|
provider: Mapped[str] = mapped_column(String(50), nullable=False)
|
|
display_name: Mapped[str] = mapped_column(String(100), nullable=False)
|
|
site_url: Mapped[str] = mapped_column(String(255), nullable=False)
|
|
company_id: Mapped[str] = mapped_column(String(100), nullable=False)
|
|
credentials_encrypted: Mapped[str] = mapped_column(Text, nullable=False)
|
|
is_active: Mapped[bool] = mapped_column(Boolean, nullable=False, default=True)
|
|
last_validated_at: Mapped[Optional[datetime]] = mapped_column(
|
|
DateTime(timezone=True), nullable=True
|
|
)
|
|
created_at: Mapped[datetime] = mapped_column(
|
|
DateTime(timezone=True),
|
|
nullable=False,
|
|
default=lambda: datetime.now(timezone.utc),
|
|
)
|
|
updated_at: Mapped[datetime] = mapped_column(
|
|
DateTime(timezone=True),
|
|
nullable=False,
|
|
default=lambda: datetime.now(timezone.utc),
|
|
onupdate=lambda: datetime.now(timezone.utc),
|
|
)
|
|
flowpilot_settings: Mapped[Optional[dict[str, Any]]] = mapped_column(
|
|
JSONB, nullable=True, server_default="{}",
|
|
comment="FlowPilot-specific settings: auto_push, time_rounding, note_visibility, etc.",
|
|
)
|
|
|
|
# Relationships
|
|
account = relationship("Account", back_populates="psa_connection")
|