# CURRENT_TASK.md

**Task:** Build **Escalation Mode** — the wedge for ResolutionFlow's GTM (first paying-customer push). When a junior tech escalates a FlowPilot session, the senior tech sees structured handoff context in seconds instead of running a 5-minute verbal "tell me what you tried" call.

**Status:** ✅ **Engineering complete.** Browser QA passed (2026-04-30). Branch `feat/escalation-metric-endpoint`; PR #155 ready to mark ready-for-review.

**Plan:** [`docs/plans/2026-04-27-escalation-mode-wedge-design.md`](../docs/plans/2026-04-27-escalation-mode-wedge-design.md). Reviewed by `/office-hours`, `/plan-eng-review`, `/plan-design-review`, `/codex review`. Eng + Design CLEARED.

**Test plan artifact:** [`docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md`](../docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md).

## What's done (all sessions combined)

All plan items complete. Key commits on `feat/escalation-metric-endpoint`:

| Commit | What it ships |
|---|---|
| `d51e95c` | Plan + test-plan artifacts |
| `52f6d03` | `GET /analytics/flowpilot/escalations` — time-to-first-action metric |
| `7a5b853` | Role-gate claim to engineer-or-admin |
| `07d0db9` | Email notifications on escalation |
| `9f0bfd4` | `EscalationMetricCard` on `/escalations` |
| `b8627f4` | SSE live-arrival animations in `EscalationQueue` |
| `8e9d22e` | Magic-moment handoff-context screen |
| `641853a` | Bell-icon opens pickup flow |
| `029680a` | Unify `/escalate` through `HandoffManager` |
| `0f00ee5` | Plan-locked polish: chips, unread dot, race toast, AI refresh |
| `665530f` | Structural task-lane race fix |
| `db717b0` | 3-option CTA, copy button fix, post-escalation redirect, claim 500 fix |
| `dc69c9d` | Allow `escalated_to_id` to send chat (GET AI analysis fix) |

**Browser QA results (2026-04-30):**

- ✅ Post-escalation redirect (dashboard + toast)
- ✅ Magic-moment screen: header, AI assessment, 2-option CTA
- ✅ "I'll take it from here": claim → dismiss → composer focused
- ✅ "Get AI analysis": claim → briefing → AI responds → task lane populates
- ✅ Task lane copy button: toast + checkmark
- ✅ Chip expansion: inline detail + "Open in Tasks panel"
- ✅ Post-claim overlay: dismissible mode, Close only

## Done on `feat/escalation-metric-endpoint` (branched from `main` @ `c0ed6d9`)

| Commit | What it ships |
|---|---|
| `d51e95c` | Plan + test-plan artifacts |
| `52f6d03` | `GET /analytics/flowpilot/escalations` — in-product time-to-first-action |
| `7a5b853` | Role-gate POST `/handoffs/{id}/claim` to engineer-or-admin |
| `07d0db9` | `HandoffManager.dispatch_escalation_notifications` — emails engineer/admin teammates |
| `9f0bfd4` | `EscalationMetricCard` mounted above the queue list |
| `bc15952` | Codex: stabilize SSE backend tests |
| `9bdd995` | Bound escalation assessment latency (ORIGINAL: 5s) |
| `b8627f4` | Frontend SSE subscription in `EscalationQueue.tsx` — live-arrival animations |
| `8e9d22e` | Magic-moment handoff-context screen on pickup |
| `641853a` | Bell-icon notification opens the pickup flow |
| `029680a` | Unify `/escalate` through `HandoffManager` |
| `8914391` | First task-lane race fix (insufficient — see `665530f`) |
| `0f00ee5` | Four plan-locked items: live AI refresh, suggested-step chips, unread dot, race-condition toast |
| `665530f` | Structural task-lane fix — `taskLaneOwnerChatId` tagging |
| `b7d7ff0` | docs(ai): refresh handoff for compute swap |
| `0d1b305` | **Live-test fixes**: selectChat-gating bug (loadedChatIdsRef), 45s timeout bump, Enter-to-submit on escalate forms, dashboard expand-to-preview |

## Live-test results (2026-04-29 morning)

After the structural task-lane fix and the four polish items, end-to-end test confirmed:

- ✅ Junior escalates → senior gets bell-icon notification.
- ✅ Magic-moment screen renders with handoff data on Pick Up.
- ✅ Senior's chat surface loads with conversation history (after `0d1b305`'s selectChat fix — was completely broken before).
- ✅ Sidebar shows the picked-up session with the "Escalated" pill (after `0d1b305`'s `loadChats()` call).
- ✅ Suggested-step chips render below the composer.
- ✅ Unread 6px dot on queue cards.
- ✅ Task-lane regression is gone — no stale flash on new sessions.
- ❌ **AI assessment placeholder never clears.** Drives the consolidation work above.

Untested live (low priority, can verify post-consolidation): race-condition toast (needs second user in same account).

## Two-metric framing — read this before quoting numbers to anyone

The in-product endpoint measures *post-claim time-to-first-action*. The "minutes recovered" sales claim is `manual_baseline − in_product_metric`. Manual baseline comes from the founder's stopwatch on the next 5 escalations. Don't roll the in-product number alone into "minutes recovered" — that's the apples-to-oranges miscount Codex caught.

## Kill-switch

Week 8: if 0 of 3 pilots produce a verifiable hours-saved-per-week number above 1.0, revisit the wedge.