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Privacy Policy

Last updated: March 21, 2026

1. Information We Collect

When you use ResolutionFlow, we collect information you provide directly: your name, email address, and account credentials. We also collect usage data including session logs, flow configurations, and troubleshooting documentation generated through the platform.

2. How We Use Your Information

We use your information to provide and improve ResolutionFlow, including: operating your account, generating documentation from troubleshooting sessions, providing AI-powered guidance through FlowPilot, and communicating with you about the service.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. PSA credentials (ConnectWise, Atera, Syncro) are encrypted at rest. We do not sell your data to third parties.

4. AI & Data Processing

FlowPilot uses AI models to provide troubleshooting guidance. Session data sent to AI providers is used only for generating responses within your session and is not used to train AI models.

5. Contact

Questions about this policy? Email us at hello@resolutionflow.com.

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