# ResolutionFlow

> Take the path MOST traveled.

**ResolutionFlow** is a SaaS platform for MSP professionals that provides guided troubleshooting flows, captures decisions and notes as you work, and generates professional ticket documentation with one click.

**Production:** [resolutionflow.com](https://resolutionflow.com)

---

## The Problem

MSP engineers face constant context switching between diverse technical issues — file shares, server outages, VPN failures, Active Directory problems. This creates:

- **Cognitive overload** — 15-25 minutes to regain focus after each context switch
- **Inconsistent documentation** — under pressure, notes are rushed or incomplete
- **Lost tribal knowledge** — best troubleshooting paths live only in senior engineers' heads
- **Repeated work** — same issues investigated from scratch each time

## The Solution

An intelligent flow system that:

- **Guides** engineers through proven troubleshooting paths
- **Captures** decisions and notes automatically as you work
- **Generates** professional ticket documentation with one click
- **Builds** institutional knowledge that improves over time
- **Reduces** cognitive load during high-stress situations

---

## Features

### Flow Types
- **Troubleshooting Flows** — Decision trees with branching paths for diagnosing issues
- **Procedural Flows (Projects)** — Step-by-step checklists for structured processes (onboarding, migrations, deployments)
- **Maintenance Flows** — Scheduled recurring tasks with batch execution across multiple targets

### Flow Editor
- Form-based node editor with live canvas preview (React Flow + dagre layout)
- Decision nodes (yes/no, multiple choice), action nodes, answer nodes
- Cross-reference / loop-back support — link any node to any other node for re-verification patterns
- Undo/redo, validation warnings, drag-to-reorder
- Markdown support in descriptions and help text

### AI Flow Assist
- Conversational AI builder — describe what you need, get a complete flow generated
- Multi-phase interview (scope, structure, details) with progressive tree generation
- Live preview updates as the AI builds your flow
- Save directly to your flow library

### Session Engine
- Step-by-step guided navigation with notes capture at each decision point
- Session timer, keyboard shortcuts, scratchpad overlay (Ctrl+/)
- Auto-recovery for interrupted sessions
- Session sharing via link (authenticated and public views)
- Export to Markdown, plain text, or HTML with configurable detail levels, editable preview, and sensitive data redaction

### Organization & Management
- Categories, tags (autocomplete), user folders (3-level hierarchy)
- Full-text search across all flows
- Pinned flows for quick access
- Grid, list, and table views

### Team & Admin
- Role-based access control (super_admin, team_admin, engineer, viewer)
- Admin panel — user management, invite codes, audit logs, feature flags, plan limits
- Team-scoped visibility and permissions

### Step Library
- Shared library of reusable troubleshooting steps
- Search, ratings, reviews, verified-use badges
- Private, team, and public visibility levels

---

## Tech Stack

| Layer | Technology |
|-------|------------|
| Frontend | React 19, TypeScript, Vite, Tailwind CSS v3 |
| State | Zustand (immer + zundo for undo/redo) |
| Routing | React Router v7 |
| Canvas | @xyflow/react (React Flow) + dagre |
| Backend | Python FastAPI, async SQLAlchemy 2.0 + asyncpg |
| Database | PostgreSQL 16 |
| Migrations | Alembic |
| Auth | JWT (python-jose) + bcrypt, refresh token rotation |
| AI | Anthropic Claude API |
| Scheduling | APScheduler 3.x (async) |
| Hosting | Railway (auto-deploy on push to main) |

---

## Project Structure

```
patherly/
├── backend/
│   ├── app/
│   │   ├── main.py                 # FastAPI entry point
│   │   ├── api/endpoints/          # Route handlers
│   │   ├── api/deps.py             # Auth dependencies
│   │   ├── api/router.py           # Route registration
│   │   ├── core/                   # Config, database, permissions, security, AI services
│   │   ├── models/                 # SQLAlchemy models
│   │   └── schemas/                # Pydantic schemas
│   ├── alembic/                    # Database migrations
│   ├── scripts/                    # Seed data scripts
│   └── tests/                      # pytest integration tests (100+)
├── frontend/
│   ├── src/
│   │   ├── api/                    # Axios client + endpoint modules
│   │   ├── components/             # UI components by domain
│   │   ├── hooks/                  # Custom React hooks
│   │   ├── pages/                  # Page components
│   │   ├── store/                  # Zustand stores
│   │   └── types/                  # TypeScript interfaces
│   └── tailwind.config.js
├── CLAUDE.md                       # AI assistant project context
├── CURRENT-STATE.md                # Detailed feature status
├── 03-DEVELOPMENT-ROADMAP.md       # Development roadmap
└── docs/plans/                     # Design docs & implementation plans
```

---

## Development Setup

### Prerequisites
- Docker (for PostgreSQL)
- Python 3.11+
- Node.js 18+

### Quick Start

```bash
# Start PostgreSQL
docker start patherly_postgres

# Backend
cd backend
python -m venv venv
source venv/bin/activate  # or .\venv\Scripts\Activate on Windows
pip install -r requirements.txt
alembic upgrade head
uvicorn app.main:app --reload

# Frontend (separate terminal)
cd frontend
npm install
npm run dev
```

### URLs
- Frontend: http://localhost:5173
- Backend API: http://localhost:8000
- API Docs: http://localhost:8000/api/docs

### Running Tests

```bash
# Backend (from backend/)
pytest --override-ini="addopts="

# Frontend type check
cd frontend && npm run build
```

---

## Roadmap

See [03-DEVELOPMENT-ROADMAP.md](03-DEVELOPMENT-ROADMAP.md) for the full roadmap.

**Current focus:**
- Step Library frontend UI
- Procedural flows lifecycle improvements

**Next up:**
- Quick Actions Dashboard (#70)
- Tree Effectiveness Dashboard (#61)
- PSA Integration — ConnectWise / Autotask (#63)

---

## License

Proprietary. All rights reserved.