"""Abstract base class for PSA provider implementations."""
from __future__ import annotations

from abc import ABC, abstractmethod

from .types import (
    ConnectionTestResult,
    PSATicket,
    PSANote,
    PSAStatus,
    PSACompany,
    PSAMember,
    PSAConfiguration,
    PSATimeEntry,
    PSABoard,
    PaginatedTicketResult,
    PSAResource,
    PSACreatedTicket,
    TicketCreatePayload,
)


class PSAProvider(ABC):
    """Abstract base for PSA integrations (ConnectWise, Autotask, etc.)."""

    @abstractmethod
    async def test_connection(self) -> ConnectionTestResult:
        ...

    @abstractmethod
    async def get_ticket(self, ticket_id: str) -> PSATicket:
        ...

    @abstractmethod
    async def search_tickets(self, query: str, **filters) -> PaginatedTicketResult:
        ...

    @abstractmethod
    async def post_note(
        self,
        ticket_id: str,
        text: str,
        note_type: str,
        member_id: str | None = None,
    ) -> PSANote:
        ...

    @abstractmethod
    async def update_ticket_status(
        self,
        ticket_id: str,
        status_id: int,
    ) -> PSATicket:
        ...

    @abstractmethod
    async def get_ticket_statuses(self, board_id: int) -> list[PSAStatus]:
        ...

    @abstractmethod
    async def list_companies(self, **filters) -> list[PSACompany]:
        ...

    @abstractmethod
    async def get_company(self, company_id: str) -> PSACompany:
        ...

    @abstractmethod
    async def list_members(self) -> list[PSAMember]:
        ...

    @abstractmethod
    async def list_boards(self) -> list[PSABoard]:
        ...

    @abstractmethod
    async def get_ticket_configurations(self, ticket_id: str) -> list[PSAConfiguration]:
        ...

    @abstractmethod
    async def create_time_entry(
        self,
        ticket_id: str,
        member_id: str,
        hours: float,
        notes: str | None = None,
        work_type: str | None = None,
    ) -> PSATimeEntry:
        ...

    @abstractmethod
    async def list_resources(self, ticket_id: int) -> list[PSAResource]:
        ...

    @abstractmethod
    async def add_resource(self, ticket_id: int, member_id: int) -> PSAResource:
        ...

    @abstractmethod
    async def remove_resource(self, ticket_id: int, member_id: int) -> None:
        ...

    @abstractmethod
    async def create_ticket(self, payload: TicketCreatePayload) -> PSACreatedTicket:
        ...

    @abstractmethod
    async def list_priorities(self) -> list[dict]:
        ...