# CURRENT_TASK.md

**Task:** Build **Escalation Mode** — the wedge for ResolutionFlow's GTM (first paying-customer push). When a junior tech escalates a FlowPilot session, the senior tech sees structured handoff context in seconds instead of running a 5-minute verbal "tell me what you tried" call.

**Status:** in-flight on `feat/escalation-mode` (currently `feat/escalation-metric-endpoint`). Backend metric + role gate + email notification shipped. Frontend stat-card mounted. **Next:** WebSocket/SSE push (live-arrival half of the dual-path) and the magic-moment handoff-context screen.

**Plan:** [`docs/plans/2026-04-27-escalation-mode-wedge-design.md`](../docs/plans/2026-04-27-escalation-mode-wedge-design.md). Reviewed by `/office-hours`, `/plan-eng-review`, `/plan-design-review`, `/codex review`. Eng + Design CLEARED. Codex's two-metric correction + claim-role-gate + per-channel notification model all applied to the plan and the code.

**Test plan artifact:** [`docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md`](../docs/plans/2026-04-27-escalation-mode-wedge-test-plan.md) — primary input for `/qa` once the build is feature-complete.

## Done so far on `feat/escalation-metric-endpoint`

| Commit | What it ships |
|---|---|
| `d51e95c` | Plan + test-plan artifacts checked in |
| `52f6d03` | `GET /analytics/flowpilot/escalations` — in-product time-to-first-action; account-scoped, engineer-or-admin gated; 9 tests including multi-tenant isolation |
| `7a5b853` | Role-gate POST `/handoffs/{id}/claim` to engineer-or-admin (was viewer-claimable); 2 tests |
| `07d0db9` | `HandoffManager.dispatch_escalation_notifications` — emails engineer/admin teammates on intent=escalate; graceful-degradation regression test; 4 tests |
| `9f0bfd4` | `EscalationMetricCard` mounted above the queue list; consumes the new endpoint; matches DESIGN-SYSTEM tokens |

20 backend tests green across handoff_manager + session_handoffs_api + flowpilot_analytics_escalations. Frontend `tsc -b` clean. Nothing pushed yet.

## Remaining work on this branch

1. **WebSocket/SSE push** for live escalation arrival in the queue — the second half of the notification dual-path. Senior already on the queue page sees a new card slide in within ~1s of the junior hitting Escalate. ~3-4 days of work split across multiple commits (connection manager, auth-scoped fan-out, frontend EventSource handling, reconnect, slide-in animation, tab-title flash).
2. **Magic-moment handoff-context screen** — 4-section view (problem summary / what's been tried / AI assessment / Start here CTA) that loads on Pick Up before dissolving into the regular FlowPilot session view. ~1.5-2 days.
3. **Owner-facing analytics page** at `/analytics/escalations` — period selector, conversion-rate, trend chart. ~0.5d.
4. **Playwright e2e** for the magic-moment demo flow (junior escalates → senior receives → senior claims → opens session). Critical for the GTM Loom not to crash mid-recording.

## Two-metric framing — read this before quoting numbers to anyone

The in-product endpoint measures *post-claim time-to-first-action*. The "minutes recovered" sales claim is `manual_baseline − in_product_metric`. Manual baseline comes from the founder's stopwatch on the next 5 escalations (The Assignment in the design doc). Don't roll the in-product number alone into "minutes recovered" — that's the apples-to-oranges miscount Codex caught.

## Kill-switch

Week 8: if 0 of 3 pilots produce a verifiable hours-saved-per-week number above 1.0, revisit the wedge. The design doc names the alternative (deterministic-ops territory) for context, but don't pivot before the data lands.

## Previous task — closed out

**Task:** Land PR #153 — fix the `AssistantChatPage` prefill `currentChatRef` bug. **Status:** complete (2026-04-26). Merged as `68fcdc6` on `main`. E2e regression test now in the suite.

**Background CI item, not blocking:** promoting `CI / e2e (pull_request)` to required on `main`. Two consecutive green PR runs (#150 and #153) cleared the threshold. Ops-only.