"""Format PSA ticket context as structured text for AI system prompts."""
from __future__ import annotations

from app.schemas.psa_context import TicketContext


def format_ticket_context_for_prompt(ctx: TicketContext) -> str:
    """Serialize a TicketContext into a structured text block for AI prompts."""
    lines: list[str] = ["=== TICKET CONTEXT ==="]

    # Ticket summary line
    t = ctx.ticket
    lines.append(f'Ticket: #{t.id} — "{t.summary}"')
    lines.append(f"Status: {t.status} | Priority: {t.priority}")
    lines.append(f"Board: {t.board}")
    if t.sla:
        lines.append(f"SLA Deadline: {t.sla}")
    if t.resources:
        lines.append(f"Assigned To: {t.resources}")

    # Company block
    lines.append("")
    c = ctx.company
    lines.append(f"Client: {c.name}")
    if c.site:
        lines.append(f"Site: {c.site}")
    if c.address:
        lines.append(f"Address: {c.address}")
    if c.phone:
        lines.append(f"Phone: {c.phone}")
    if c.type:
        lines.append(f"Type: {c.type}")
    if c.territory:
        lines.append(f"Territory: {c.territory}")

    # Contact block
    if ctx.contact:
        contact = ctx.contact
        contact_parts = [contact.name]
        if contact.email:
            contact_parts.append(f"({contact.email})")
        if contact.title:
            contact_parts.append(f"— {contact.title}")
        contact_line = " ".join(contact_parts)
        if contact.phone:
            contact_line += f" — {contact.phone}"
        lines.append("")
        lines.append(f"Contact: {contact_line}")

    # Devices
    if ctx.configurations:
        lines.append("")
        lines.append("Devices:")
        for cfg in ctx.configurations:
            parts = [cfg.device_identifier]
            if cfg.type:
                parts.append(cfg.type)
            if cfg.os_type:
                parts.append(cfg.os_type)
            if cfg.ip_address:
                parts.append(cfg.ip_address)
            lines.append("- " + " | ".join(parts))

    # Recent Notes (limit 10, text preview 200 chars)
    if ctx.notes:
        lines.append("")
        lines.append("Recent Notes:")
        for note in ctx.notes[:10]:
            date_str = note.date_created.strftime("%b %d, %I:%M %p")
            member_str = f"{note.member}: " if note.member else ""
            text_preview = note.text[:200]
            if len(note.text) > 200:
                text_preview += "..."
            lines.append(f"- [{date_str}] {member_str}{text_preview}")

    # Related open tickets
    if ctx.related_tickets:
        lines.append("")
        lines.append("Related Open Tickets:")
        for rt in ctx.related_tickets:
            lines.append(f'- #{rt.id}: "{rt.summary}" ({rt.status}, {rt.priority})')

    lines.append("=== END CONTEXT ===")
    return "\n".join(lines)