"""KB Accelerator AI conversion service. Converts extracted KB article text into ResolutionFlow tree structures using the Anthropic API (via the shared AI provider layer). """ import json import logging import re import time from typing import Any from uuid import UUID from sqlalchemy.ext.asyncio import AsyncSession from app.core.ai_provider import get_ai_provider from app.core.ai_quota_service import record_ai_usage, get_user_plan from app.core.config import settings from app.models.kb_import import KBImport, KBImportNode logger = logging.getLogger(__name__) # Cost estimation (Sonnet pricing) COST_PER_INPUT_TOKEN = 3.0 / 1_000_000 COST_PER_OUTPUT_TOKEN = 15.0 / 1_000_000 from app.services.llm_utils import strip_markdown_fences as _strip_markdown_fences def _try_repair_json(text: str) -> dict | None: """Attempt to repair common JSON issues from AI responses. Handles: trailing commas, unclosed brackets/braces, truncated responses. Returns parsed dict on success, None on failure. """ # Strip trailing commas before closing brackets/braces repaired = re.sub(r",\s*([}\]])", r"\1", text) # Try parsing after comma cleanup try: return json.loads(repaired) except json.JSONDecodeError: pass # Try closing unclosed brackets/braces (truncated response) # Count open vs close brackets open_braces = repaired.count("{") - repaired.count("}") open_brackets = repaired.count("[") - repaired.count("]") if open_braces > 0 or open_brackets > 0: # Remove any trailing partial key-value pair or string # Find the last complete value (ends with }, ], ", number, true, false, null) truncated = repaired.rstrip() # Strip trailing partial string or key truncated = re.sub(r',\s*"[^"]*$', "", truncated) # trailing "partial_key truncated = re.sub(r',\s*$', "", truncated) # trailing comma # Close remaining brackets/braces truncated += "]" * max(0, open_brackets) truncated += "}" * max(0, open_braces) # Re-strip trailing commas that may have appeared truncated = re.sub(r",\s*([}\]])", r"\1", truncated) try: return json.loads(truncated) except json.JSONDecodeError: pass return None def _estimate_cost(input_tokens: int, output_tokens: int) -> float: return (input_tokens * COST_PER_INPUT_TOKEN) + (output_tokens * COST_PER_OUTPUT_TOKEN) # ── System Prompts ── TROUBLESHOOTING_SYSTEM_PROMPT = """You are an MSP documentation specialist for ResolutionFlow. Your task is to convert a knowledge base article into an interactive troubleshooting decision tree. Analyze the article and produce a JSON array of nodes that form a troubleshooting flow. Each node represents either a diagnostic question (decision point) or a resolution (solution). ## Node Types - **question**: A diagnostic question with multiple answer options. Each option leads to another node. - **resolution**: A terminal node with the solution/fix text. - **action**: An instruction step that leads to the next node via next_node_id. - **warning**: A caution or important note. ## Output Format Return a JSON object with this structure: ```json { "title": "Flow title derived from the article", "description": "Brief description of what this flow troubleshoots", "nodes": [ { "id": "unique-node-id", "type": "question", "question": "What symptom is the user experiencing?", "options": [ {"label": "Cannot connect", "next_node_id": "check-network"}, {"label": "Slow performance", "next_node_id": "check-resources"} ], "confidence": 0.95, "source_excerpt": "The exact text from the article this node was derived from" }, { "id": "check-network", "type": "action", "question": "Check the network connection and ping the server", "next_node_id": "network-result", "confidence": 0.88, "source_excerpt": "Step 1: Verify network connectivity..." }, { "id": "solution-restart", "type": "resolution", "question": "Restart the service. The issue should now be resolved.", "confidence": 0.92, "source_excerpt": "Restarting the service resolves the connectivity issue." } ] } ``` ## Rules 1. Every node MUST have a unique `id` (descriptive kebab-case). 2. Every node MUST have a `confidence` score between 0.0 and 1.0. 3. Every node MUST have a `source_excerpt` — the exact text from the source article it was derived from. 4. The first node is the root of the decision tree. 5. All `next_node_id` and option `next_node_id` references must point to existing node IDs. 6. Detect implicit branching logic (e.g., "If X, do Y; otherwise Z") and create decision nodes. 7. Produce at least 3 nodes. Maximum 100 nodes. 8. Use high confidence (0.9+) for directly stated steps, medium (0.7-0.89) for reasonable inferences, low (<0.7) for significant interpretation. 9. Return ONLY valid JSON — no markdown fences, no explanation text.""" PROCEDURAL_SYSTEM_PROMPT = """You are an MSP documentation specialist for ResolutionFlow. Your task is to convert a knowledge base article into a procedural (step-by-step) flow. Analyze the article and produce a JSON object with sequential steps and detected variables. ## Step Types - **step**: A regular instruction step. - **section_header**: A section divider/title (no action, just organizational). - **warning**: A caution or important note that should be highlighted. ## Variable Detection Identify values that would change between executions (server names, IPs, usernames, domains, etc.) and replace them with `[VAR:variable_name]` tokens. Also produce an intake_form that captures these variables before execution. ## Output Format Return a JSON object with this SHAPE (DO NOT copy the placeholders below verbatim — fill each field with content derived from the actual KB article the engineer attached, NOT from this schema): ```json { "title": "", "description": "", "steps": [ { "id": "", "type": "step|warning|section_header", "content": "] interpolation>", "confidence": , "source_excerpt": "" } ], "intake_form": [ { "variable_name": "", "label": "", "field_type": "text|password|select|textarea|number|boolean", "required": true|false, "display_order": } ] } ``` ## Variable Type Mapping - IP addresses → field_type: "text", variable like `ip_address` - Server/computer names → field_type: "text", variable like `server_name` - Domain names → field_type: "text", variable like `domain_name` - Usernames/email → field_type: "text", variable like `username` - Port numbers → field_type: "number", variable like `port` ## Rules 1. Every step MUST have a unique `id` (descriptive kebab-case). 2. Every step MUST have a `confidence` score between 0.0 and 1.0. 3. Every step MUST have a `source_excerpt` — the exact text from the source article. 4. Preserve the original step ordering from the article. 5. Detect ALL instance-specific values and replace with `[VAR:name]` tokens. 6. Generate an intake_form entry for each unique variable detected. 7. Produce at least 2 steps. Maximum 100 steps. 8. Use high confidence (0.9+) for directly stated steps, medium (0.7-0.89) for inferences, low (<0.7) for significant interpretation. 9. Return ONLY valid JSON — no markdown fences, no explanation text.""" def _build_user_message( source_text: str, source_metadata: dict[str, Any] | None, source_filename: str | None, ) -> str: """Build the user message containing the extracted text and metadata.""" parts = [] if source_filename: parts.append(f"Source file: {source_filename}") if source_metadata: headings = source_metadata.get("headings", []) if headings: heading_text = ", ".join( f"H{h['level']}: {h['text']}" for h in headings[:20] ) parts.append(f"Detected headings: {heading_text}") lists = source_metadata.get("lists", []) if lists: parts.append(f"Detected {len(lists)} list(s) in the document.") tables = source_metadata.get("tables", []) if tables: parts.append(f"Detected {len(tables)} table(s) in the document.") parts.append(f"\n--- ARTICLE CONTENT ---\n\n{source_text}") return "\n".join(parts) def _parse_troubleshooting_response( data: dict[str, Any], kb_import_id: UUID, ) -> tuple[list[KBImportNode], str, str | None]: """Parse AI response into KBImportNode records for troubleshooting flows. Returns (nodes, title, description). """ title = data.get("title", "Imported Troubleshooting Flow") description = data.get("description") raw_nodes = data.get("nodes", []) if not raw_nodes: raise ValueError("AI returned no nodes") # Build parent mapping from the tree structure # First node is root (no parent). For others, trace via options/next_node_id. node_id_to_parent: dict[str, str | None] = {} node_id_to_data: dict[str, dict[str, Any]] = {} for node in raw_nodes: nid = node.get("id", "") node_id_to_data[nid] = node if nid not in node_id_to_parent: node_id_to_parent[nid] = None # default: no parent # Trace parent relationships (only set if it won't create a cycle) def _would_cycle(child: str, parent: str) -> bool: """Check if setting child's parent to parent creates a cycle.""" visited: set[str] = set() cur: str | None = parent while cur: if cur == child: return True if cur in visited: break visited.add(cur) cur = node_id_to_parent.get(cur) return False for node in raw_nodes: nid = node.get("id", "") # Options point to children for opt in node.get("options", []): child_id = opt.get("next_node_id") if child_id and child_id in node_id_to_data and not _would_cycle(nid, child_id): node_id_to_parent[child_id] = nid # next_node_id points to child next_id = node.get("next_node_id") if next_id and next_id in node_id_to_data and not _would_cycle(nid, next_id): node_id_to_parent[next_id] = nid # Create import node records preserving order import uuid as uuid_mod node_id_map: dict[str, uuid_mod.UUID] = {} nodes: list[KBImportNode] = [] for order, raw_node in enumerate(raw_nodes): node_uuid = uuid_mod.uuid4() nid = raw_node.get("id", f"node-{order}") node_id_map[nid] = node_uuid for order, raw_node in enumerate(raw_nodes): nid = raw_node.get("id", f"node-{order}") node_type = raw_node.get("type", "question") if node_type == "decision": node_type = "question" parent_str_id = node_id_to_parent.get(nid) parent_uuid = node_id_map.get(parent_str_id) if parent_str_id else None # Build content JSONB content: dict[str, Any] = { "original_id": nid, "question": raw_node.get("question", ""), } if raw_node.get("options"): content["options"] = raw_node["options"] if raw_node.get("next_node_id"): content["next_node_id"] = raw_node["next_node_id"] import_node = KBImportNode( id=node_id_map[nid], kb_import_id=kb_import_id, node_order=order, node_type=node_type, content=content, parent_node_id=parent_uuid, source_excerpt=raw_node.get("source_excerpt"), confidence_score=float(raw_node.get("confidence", 0.5)), user_edited=False, user_approved=False, ) nodes.append(import_node) return nodes, title, description def _parse_procedural_response( data: dict[str, Any], kb_import_id: UUID, ) -> tuple[list[KBImportNode], str, str | None, list[dict[str, Any]] | None]: """Parse AI response into KBImportNode records for procedural flows. Returns (nodes, title, description, intake_form). """ title = data.get("title", "Imported Procedure") description = data.get("description") raw_steps = data.get("steps", []) intake_form = data.get("intake_form") if not raw_steps: raise ValueError("AI returned no steps") import uuid as uuid_mod nodes: list[KBImportNode] = [] for order, raw_step in enumerate(raw_steps): content: dict[str, Any] = { "original_id": raw_step.get("id", f"step-{order}"), "content": raw_step.get("content", ""), } node_type = raw_step.get("type", "step") if node_type not in ("step", "section_header", "warning"): node_type = "step" import_node = KBImportNode( id=uuid_mod.uuid4(), kb_import_id=kb_import_id, node_order=order, node_type=node_type, content=content, parent_node_id=None, # Procedural flows are linear source_excerpt=raw_step.get("source_excerpt"), confidence_score=float(raw_step.get("confidence", 0.5)), user_edited=False, user_approved=False, ) nodes.append(import_node) return nodes, title, description, intake_form async def convert_document( kb_import: KBImport, db: AsyncSession, ) -> list[KBImportNode]: """Run AI conversion on an extracted KB article. Creates KBImportNode records and updates the kb_import status. Returns the created nodes. """ start_time = time.monotonic() # Select system prompt based on target type if kb_import.target_type == "troubleshooting": system_prompt = TROUBLESHOOTING_SYSTEM_PROMPT else: system_prompt = PROCEDURAL_SYSTEM_PROMPT user_message = _build_user_message( source_text=kb_import.source_text, source_metadata=kb_import.source_metadata, source_filename=kb_import.source_filename, ) # Get AI provider with model routing model = settings.get_model_for_action("kb_convert") provider = get_ai_provider(model=model) try: raw_text, input_tokens, output_tokens = await provider.generate_json( system_prompt=[ {"type": "text", "text": system_prompt}, # cacheable: one of two stable constants (TROUBLESHOOTING_SYSTEM_PROMPT # or PROCEDURAL_SYSTEM_PROMPT) selected by target_type. Each # variant caches independently by text content. ], messages=[{"role": "user", "content": user_message}], max_tokens=16384, ) except Exception as e: logger.error("AI conversion failed for kb_import=%s: %s", kb_import.id, e) kb_import.status = "failed" kb_import.error_message = f"AI processing error: {str(e)}" kb_import.processing_time_ms = int((time.monotonic() - start_time) * 1000) await db.flush() # Record failed usage plan = await get_user_plan(kb_import.account_id, db) await record_ai_usage( user_id=kb_import.created_by, account_id=kb_import.account_id, conversation_id=None, generation_type="kb_convert", tier=plan, input_tokens=0, output_tokens=0, estimated_cost=0.0, succeeded=False, counts_toward_quota=False, error_code="ai_error", extra_data={"kb_import_id": str(kb_import.id)}, db=db, ) return [] # Parse JSON response raw_text = _strip_markdown_fences(raw_text) try: data = json.loads(raw_text) except json.JSONDecodeError as e: # Attempt JSON repair before giving up data = _try_repair_json(raw_text) if data is None: logger.error( "KB conversion JSON parse failed for kb_import=%s (%d chars). " "Parse error: %s. Raw response (first 2000 chars): %s", kb_import.id, len(raw_text), e, raw_text[:2000], ) kb_import.status = "failed" kb_import.error_message = ( "AI response could not be parsed as valid JSON. " "This can happen with very long articles — try again or simplify the article." ) kb_import.processing_time_ms = int((time.monotonic() - start_time) * 1000) kb_import.ai_tokens_input = input_tokens kb_import.ai_tokens_output = output_tokens await db.flush() return [] else: logger.info( "KB conversion JSON repaired for kb_import=%s (%d chars)", kb_import.id, len(raw_text), ) # Parse into nodes based on target type try: intake_form = None if kb_import.target_type == "troubleshooting": nodes, title, description = _parse_troubleshooting_response( data, kb_import.id ) else: nodes, title, description, intake_form = _parse_procedural_response( data, kb_import.id ) except (ValueError, KeyError, TypeError) as e: logger.error("KB node parsing failed for kb_import=%s: %s", kb_import.id, e) kb_import.status = "failed" kb_import.error_message = f"Failed to parse AI response: {e}" kb_import.processing_time_ms = int((time.monotonic() - start_time) * 1000) kb_import.ai_tokens_input = input_tokens kb_import.ai_tokens_output = output_tokens await db.flush() return [] # Persist nodes — insert roots first to satisfy parent_node_id FK, # then children in subsequent passes until all are inserted. remaining = list(nodes) inserted_ids: set[Any] = set() while remaining: batch = [ n for n in remaining if n.parent_node_id is None or n.parent_node_id in inserted_ids ] if not batch: # Circular reference or orphan — force insert remaining to surface the real error for n in remaining: db.add(n) break for n in batch: db.add(n) inserted_ids.add(n.id) await db.flush() remaining = [n for n in remaining if n.id not in inserted_ids] # Update import record elapsed_ms = int((time.monotonic() - start_time) * 1000) confidence_scores = [n.confidence_score for n in nodes] avg_confidence = sum(confidence_scores) / len(confidence_scores) if confidence_scores else 0.0 kb_import.status = "ready" kb_import.confidence_avg = avg_confidence kb_import.processing_time_ms = elapsed_ms kb_import.ai_tokens_input = input_tokens kb_import.ai_tokens_output = output_tokens # Store parsed metadata for commit phase if not kb_import.source_metadata: kb_import.source_metadata = {} kb_import.source_metadata["_conversion"] = { "title": title, "description": description, "node_count": len(nodes), } if intake_form: kb_import.source_metadata["_intake_form"] = intake_form await db.flush() # Record successful usage plan = await get_user_plan(kb_import.account_id, db) cost = _estimate_cost(input_tokens, output_tokens) await record_ai_usage( user_id=kb_import.created_by, account_id=kb_import.account_id, conversation_id=None, generation_type="kb_convert", tier=plan, input_tokens=input_tokens, output_tokens=output_tokens, estimated_cost=cost, succeeded=True, counts_toward_quota=True, error_code=None, extra_data={"kb_import_id": str(kb_import.id), "node_count": len(nodes)}, db=db, ) logger.info( "KB conversion complete: import=%s, nodes=%d, confidence=%.2f, time=%dms, tokens=%d/%d", kb_import.id, len(nodes), avg_confidence, elapsed_ms, input_tokens, output_tokens, ) return nodes