# Copilot Instructions — ResolutionFlow

## Design Context

### Users
MSP engineers — IT professionals at Managed Service Providers who troubleshoot infrastructure and support issues for multiple client companies. They work under ticket pressure, need to resolve issues fast, and produce clean documentation automatically.

### Brand Personality
**Three words:** Professional, Modern, SaaS
**Voice:** Direct, competent, no fluff. Built by MSP engineers, for MSP engineers.
**Emotional goals:** Confidence, competence, clarity, focus.

### Aesthetic Direction
- Flat, high-contrast dark theme (Sentry/PostHog-inspired). Premium and clean.
- **References:** Notion (clarity), Stripe (polish), Figma (functional density)
- **Anti-references:** Microsoft Teams (clutter), Kaseya VSA 9 (dated patterns)
- Accent: ember orange (#f97316), max 5% of UI. No glassmorphism, no gradient surfaces, no ambient effects.
- See `DESIGN-SYSTEM.md` for full token and component specs.

### Accessibility
- WCAG 2.2 AA baseline
- Enhanced focus appearance on all interactive elements
- 7:1 contrast ratio for data visualization colors
- `prefers-reduced-motion` fully supported
- Never rely on color alone for status — pair with icons or text

### Design Principles
1. **Clarity over decoration.** Every pixel should communicate. No ornamental effects.
2. **Density without clutter.** Use typography hierarchy and spacing to create structure, not chrome.
3. **Confidence through consistency.** Same patterns, same tokens, same behavior everywhere.
4. **Speed is a feature.** Minimize clicks. Copilot-first — primary interaction is typing.
5. **Accessible by default.** WCAG 2.2, enhanced focus, high-contrast data viz, motion sensitivity.