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feat(escalations): Escalation Mode wedge — live arrival + magic-moment pickup #155

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chihlasm merged 34 commits from feat/escalation-metric-endpoint into main 2026-04-30 21:32:16 +00:00
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backend/app/services/unified_chat_service.py
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@@ -583,10 +583,14 @@ async def send_chat_message(
Returns (ai_content, suggested_flows, session, fork_metadata, actions_data, questions_data). Returns (ai_content, suggested_flows, session, fork_metadata, actions_data, questions_data).
""" """
from sqlalchemy import or_
result = await db.execute( result = await db.execute(
select(AISession).where( select(AISession).where(
AISession.id == session_id, AISession.id == session_id,
or_(
AISession.user_id == user_id, AISession.user_id == user_id,
AISession.escalated_to_id == user_id,
),
AISession.session_type == "chat", AISession.session_type == "chat",
) )
) )