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@@ -27,6 +27,7 @@ from app.schemas.session import (
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TicketLinkResponse,
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PSATicketResponse,
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)
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from app.schemas.psa_connection import PsaPostRequest
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from app.api.deps import get_current_active_user, require_engineer_or_admin
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from app.core.permissions import can_access_tree
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from app.services.export_service import generate_markdown_export, generate_text_export, generate_html_export, generate_psa_export
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@@ -839,3 +840,268 @@ async def link_ticket(
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priority_name=ticket.priority_name,
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),
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)
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# ── PSA Post to Ticket ────────────────────────────────────────────
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@router.get("/{session_id}/psa-post/preview")
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async def psa_post_preview(
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session_id: UUID,
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current_user: Annotated[User, Depends(require_engineer_or_admin)],
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db: Annotated[AsyncSession, Depends(get_db)],
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):
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"""Preview the content that will be posted to the linked PSA ticket.
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Generates session documentation in PSA format, fetches current ticket
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details and available statuses, and counts previous posts.
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"""
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from app.models.psa_post_log import PsaPostLog
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from app.services.psa.registry import get_provider_for_account
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from app.services.psa.exceptions import PSAError
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from app.schemas.psa_connection import (
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PsaPreviewResponse,
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PSATicketSearchResult,
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PSATicketStatusItem,
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)
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from sqlalchemy import func as sa_func
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# Load session
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result = await db.execute(select(Session).where(Session.id == session_id))
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session = result.scalar_one_or_none()
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if not session:
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raise HTTPException(status_code=404, detail="Session not found")
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if session.user_id != current_user.id and session.assigned_to_id != current_user.id:
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if not current_user.is_super_admin:
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raise HTTPException(status_code=403, detail="You don't have access to this session")
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if not session.psa_ticket_id:
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raise HTTPException(
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status_code=status.HTTP_422_UNPROCESSABLE_ENTITY,
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detail="Session has no linked PSA ticket. Link a ticket first.",
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)
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if not current_user.account_id:
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raise HTTPException(status_code=400, detail="No account associated with your user")
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# Generate PSA export content
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export_options = SessionExport(
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format="psa",
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include_timestamps=True,
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include_tree_info=True,
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include_outcome_notes=True,
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include_next_steps=True,
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include_summary=True,
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)
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content = generate_psa_export(session, export_options)
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# Resolve session variables in content
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session_vars = getattr(session, "session_variables", None) or {}
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if session_vars:
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from app.services.variable_service import resolve_variables
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content = resolve_variables(content, session_vars)
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# Fetch ticket details and statuses from CW
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try:
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provider = await get_provider_for_account(current_user.account_id, db)
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ticket = await provider.get_ticket(session.psa_ticket_id)
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available_statuses: list[PSATicketStatusItem] = []
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if ticket.board_id:
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statuses = await provider.get_ticket_statuses(ticket.board_id)
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available_statuses = [
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PSATicketStatusItem(id=s.id, name=s.name, is_closed=s.is_closed)
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for s in statuses
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]
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except PSAError as e:
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raise HTTPException(status_code=502, detail=f"PSA error: {e}")
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# Count previous posts
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count_result = await db.execute(
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select(sa_func.count(PsaPostLog.id)).where(
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PsaPostLog.session_id == session_id
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)
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)
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previous_posts = count_result.scalar_one()
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return PsaPreviewResponse(
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content=content,
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ticket=PSATicketSearchResult(
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id=ticket.id,
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summary=ticket.summary,
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company_name=ticket.company_name,
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board_name=ticket.board_name,
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status_name=ticket.status_name,
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priority_name=ticket.priority_name,
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closed=ticket.closed,
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),
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available_statuses=available_statuses,
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character_count=len(content),
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previous_posts=previous_posts,
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)
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@router.post("/{session_id}/psa-post")
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async def psa_post_to_ticket(
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session_id: UUID,
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data: PsaPostRequest,
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current_user: Annotated[User, Depends(require_engineer_or_admin)],
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db: Annotated[AsyncSession, Depends(get_db)],
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):
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"""Post session documentation as a note to the linked PSA ticket.
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Optionally updates the ticket status if update_status_id is provided.
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All actions are logged in psa_post_log for audit trail.
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"""
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from app.models.psa_connection import PsaConnection
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from app.models.psa_post_log import PsaPostLog
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from app.services.psa.registry import get_provider_for_account
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from app.services.psa.exceptions import PSAError
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from app.schemas.psa_connection import PsaPostResponse
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# Load session
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result = await db.execute(select(Session).where(Session.id == session_id))
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session = result.scalar_one_or_none()
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if not session:
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raise HTTPException(status_code=404, detail="Session not found")
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if session.user_id != current_user.id and session.assigned_to_id != current_user.id:
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if not current_user.is_super_admin:
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raise HTTPException(status_code=403, detail="You don't have access to this session")
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if not session.psa_ticket_id:
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raise HTTPException(
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status_code=status.HTTP_422_UNPROCESSABLE_ENTITY,
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detail="Session has no linked PSA ticket. Link a ticket first.",
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)
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if not current_user.account_id:
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raise HTTPException(status_code=400, detail="No account associated with your user")
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# Get PSA connection ID for audit
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conn_result = await db.execute(
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select(PsaConnection).where(
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PsaConnection.account_id == current_user.account_id,
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PsaConnection.is_active.is_(True),
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)
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)
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psa_connection = conn_result.scalar_one_or_none()
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# Post note
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try:
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provider = await get_provider_for_account(current_user.account_id, db)
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note_result = await provider.post_note(
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ticket_id=session.psa_ticket_id,
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text=data.content,
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note_type=data.note_type,
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)
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note_status = "success"
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external_note_id = note_result.id
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error_message = None
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except PSAError as e:
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note_status = "failed"
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external_note_id = None
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error_message = str(e)
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# Optionally update ticket status
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status_changed_from = None
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status_changed_to = None
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if data.update_status_id and note_status == "success":
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try:
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# Get current status before update
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current_ticket = await provider.get_ticket(session.psa_ticket_id)
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status_changed_from = current_ticket.status_name
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if current_ticket.status_id != data.update_status_id:
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updated_ticket = await provider.update_ticket_status(
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session.psa_ticket_id, data.update_status_id
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)
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status_changed_to = updated_ticket.status_name
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except PSAError as e:
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# Log the status update failure but don't fail the whole request
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# since the note was already posted successfully
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if error_message:
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error_message += f"; Status update failed: {e}"
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else:
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error_message = f"Note posted successfully but status update failed: {e}"
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# Log to audit trail
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log_entry = PsaPostLog(
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session_id=session.id,
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psa_connection_id=psa_connection.id if psa_connection else None,
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ticket_id=session.psa_ticket_id,
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note_type=data.note_type,
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content_posted=data.content,
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external_note_id=external_note_id,
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status=note_status,
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error_message=error_message,
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status_changed_from=status_changed_from,
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status_changed_to=status_changed_to,
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posted_by=current_user.id,
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)
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db.add(log_entry)
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await db.commit()
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await db.refresh(log_entry)
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if note_status == "failed":
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raise HTTPException(
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status_code=502,
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detail=error_message or "Failed to post note to PSA",
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)
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return PsaPostResponse(
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id=str(log_entry.id),
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session_id=str(session.id),
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ticket_id=session.psa_ticket_id,
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note_type=data.note_type,
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status=note_status,
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external_note_id=external_note_id,
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error_message=error_message,
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status_changed_from=status_changed_from,
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status_changed_to=status_changed_to,
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posted_at=log_entry.posted_at.isoformat(),
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)
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@router.get("/{session_id}/psa-posts")
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async def list_psa_posts(
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session_id: UUID,
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current_user: Annotated[User, Depends(require_engineer_or_admin)],
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db: Annotated[AsyncSession, Depends(get_db)],
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):
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"""List all PSA post history for a session, ordered by most recent first."""
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from app.models.psa_post_log import PsaPostLog
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from app.schemas.psa_connection import PsaPostLogResponse
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# Verify session access
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result = await db.execute(select(Session).where(Session.id == session_id))
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session = result.scalar_one_or_none()
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if not session:
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raise HTTPException(status_code=404, detail="Session not found")
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if session.user_id != current_user.id and session.assigned_to_id != current_user.id:
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if not current_user.is_super_admin:
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raise HTTPException(status_code=403, detail="You don't have access to this session")
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# Query post log
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log_result = await db.execute(
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select(PsaPostLog)
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.where(PsaPostLog.session_id == session_id)
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.order_by(PsaPostLog.posted_at.desc())
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)
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logs = log_result.scalars().all()
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return [
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PsaPostLogResponse(
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id=str(log.id),
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ticket_id=log.ticket_id,
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note_type=log.note_type,
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status=log.status,
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error_message=log.error_message,
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status_changed_from=log.status_changed_from,
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status_changed_to=log.status_changed_to,
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posted_at=log.posted_at.isoformat(),
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content_preview=log.content_posted[:200],
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)
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for log in logs
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]
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