chihlasm/resolutionflow
1
0
Fork 0
Code Issues 23 Pull Requests 1 Actions Packages Projects Releases Wiki Activity
811 Commits 13 Branches 1 Tag
1a45f66358a56cb474653241297e26941041d15f
Commit Graph

3 Commits

Author SHA1 Message Date
chihlasm
1a45f66358 feat: overhaul session documentation, PSA notes, and client communications 
- Reformat PSA resolution/escalation notes: clean single-line header,
  steps with engineer responses inline, remove duplicate timing blocks,
  remove AI confidence section, add follow-up recommendations
- Standardize time display to decimal hours (e.g. 0.25 hrs) across all
  note formatters and status update context
- Add follow_up_recommendations to SessionDocumentation schema and
  surface in SessionDocView; extracted from resolution suggestion steps
- Add _build_what_we_know() helper: uses session.evidence_items when
  cockpit branch merges, falls back to deriving findings from steps
- Fix option label lookup in generate_status_update (was passing raw
  machine values to AI instead of human-readable labels)
- Add 'What We Know' section to status update ticket notes prompt
- Improve _build_session_context in resolution_output_generator to
  include intake text and full step details instead of truncated chat
- Add request_info audience type: client-facing information request
  that skips the length step and generates a numbered question list
- Improve client_update and email_draft prompts with per-context
  guidance (status/resolution/escalation) and fix escalation subject
  line from 'Specialist Review' to 'Specialist Assistance'

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
 2026-04-05 15:19:19 +00:00
chihlasm
15781baeb7 feat: add cockpit triage backend foundation (Phase 1) 
- Migration 071: add client_name, asset_name, issue_category,
  triage_hypothesis, evidence_items columns to ai_sessions
- TriageUpdate schema for AI-inferred header updates in chat responses
- QuestionItem.options field for quick-reply buttons
- PATCH /ai-sessions/{id}/triage endpoint for manual header edits
- POST /ai-sessions/{id}/handoff-draft streaming endpoint for conclude modal
- Structured handoff fields (root_cause, steps_taken, recommendations)
  on resolve/escalate requests, passed through to ResolutionOutputGenerator
- Triage fields exposed in AISessionDetail response for session resume

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
 2026-04-01 22:30:48 +00:00
chihlasm
5f3169bad4 feat: add ResolutionOutputGenerator with three-output generation 
Adds ResolutionOutputGenerator service that generates PSA ticket notes,
knowledge base article draft, and client summary on session resolve, plus
integration tests for generate_all and edit_output.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
 2026-03-24 08:46:29 +00:00