3 Commits

Author	SHA1	Message	Date
chihlasm	f384d58937	feat: add get_ticket_context() to ConnectWise provider (Task 8) ... Fetches ticket details, company, contact, configurations, notes, and related open tickets in parallel via asyncio.gather with partial failure tolerance. Results are cached with a 5-minute TTL per ticket/connection. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>	2026-03-16 13:34:22 -04:00
chihlasm	94f27b089c	feat: add ticket context prompt formatter (Task 7) ... format_ticket_context_for_prompt() in services/psa/ticket_context.py serializes TicketContext into structured text for AI system prompts, with 10-note limit, 200-char text previews, and human-readable timestamps. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>	2026-03-16 13:34:22 -04:00
chihlasm	46865882c6	feat: ConnectWise PSA integration (#106) ... PSA abstraction layer with provider pattern, ConnectWise integration (connection management, ticket linking, note posting, status updates, member mapping), Integrations page UI, Fernet credential encryption, in-memory TTL cache, 6 DB migrations, ConnectWise API reference docs.	2026-03-15 01:45:35 -04:00