feat: mid-session status updates — ticket notes, client updates, email drafts

Engineers can now generate AI-powered status updates during active FlowPilot
sessions and after resolve/escalate. Three audiences (Ticket Notes, Client
Update, Email Draft) with Quick/Detailed length options. Copy to clipboard
with one click. Client names auto-inserted from intake/PSA context.

Backend: new endpoint POST /ai-sessions/{id}/status-update with audience-aware
system prompts. Frontend: StatusUpdateModal with 2-step selection flow,
Share Update button in action bar, Share Resolution/Escalation on completed
sessions. Also updates Solutions Library spec with Community tier design.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
2026-03-23 06:26:32 +00:00
parent 0d78410dea
commit fab25456a5
13 changed files with 1560 additions and 5 deletions

View File

@@ -128,6 +128,28 @@ export interface SessionCloseResponse {
member_mapping_warning: string | null
}
export type StatusUpdateAudience = 'ticket_notes' | 'client_update' | 'email_draft'
export type StatusUpdateLength = 'quick' | 'detailed'
export type StatusUpdateContext = 'status' | 'resolution' | 'escalation'
export interface StatusUpdateRequest {
audience: StatusUpdateAudience
length: StatusUpdateLength
context: StatusUpdateContext
}
export interface StatusUpdateResponse {
content: string
audience: StatusUpdateAudience
length: StatusUpdateLength
context: StatusUpdateContext
session_status: string
steps_completed: number
time_spent_display: string | null
client_name: string | null
generated_at: string
}
export interface RateSessionRequest {
rating: number
feedback?: string | null