Fix backend: add passlib/bcrypt, fix datetime timezone issues

01-PROJECT-OVERVIEW.md

@@ -1,11 +1,15 @@
 # Troubleshooting Decision Tree Application
+
 ## Project Overview
 
 ### Vision
+
 A decision tree troubleshooting application designed for MSP engineers to transform diagnostic processes into clean, professional documentation automatically.
 
 ### Core Problem
+
 MSP engineers like Michael face constant context switching between diverse technical issues (file shares, server outages, VPN failures, Active Directory problems). Each context switch:
+
 - Takes 15-25 minutes to regain full focus
 - Creates cognitive overhead and attention residue
 - Contributes to burnout (research-backed)
@@ -13,7 +17,9 @@ MSP engineers like Michael face constant context switching between diverse techn
 - Results in lost tribal knowledge
 
 ### Solution
+
 An intelligent decision tree system that:
+
 - Guides engineers through proven troubleshooting paths
 - Captures decisions and notes automatically
 - Generates professional ticket documentation
@@ -21,9 +27,11 @@ An intelligent decision tree system that:
 - Reduces cognitive load during high-stress situations
 
 ### Success Criteria
+
 **3-Month Goal:** Michael uses this tool for 50% of his tickets
 
 **Key Metrics:**
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 - Time saved per ticket
 - Documentation quality improvement
 - Reduction in "what did I do?" moments
@@ -31,14 +39,17 @@ An intelligent decision tree system that:
 - Reduction in repeated troubleshooting attempts
 
 ### Target Users
+
 **Primary:** Senior Systems Engineers at MSPs managing Windows Server, Active Directory, Citrix, networking equipment
 
-**Secondary:** 
+**Secondary:**
+
 - Junior engineers needing guided troubleshooting
 - Onsite technicians following remote engineer instructions
 - MSP teams wanting standardized procedures
 
 ### Key Differentiators
+
 1. **Automatic documentation generation** - No separate note-taking step
 2. **On-the-fly customization** - Add custom branches when encountering edge cases
 3. **Learning system** - Tracks common paths, suggests optimizations
@@ -47,11 +58,13 @@ An intelligent decision tree system that:
 6. **Team collaboration** - Controlled authorship with shared access
 
 ### Potential Market
+
 - 30,000+ MSPs in North America alone
 - Average MSP has 15-50 technical staff
 - Adjacent markets: Internal IT teams, DevOps, Technical Support
 
 ### Monetization Possibilities
+
 - **Free Tier:** Personal use, limited trees
 - **Pro Tier:** Team sharing, unlimited trees, analytics
 - **Enterprise:** API access, SSO, custom branding, white-label
@@ -60,6 +73,7 @@ An intelligent decision tree system that:
 - **Integrations:** Paid add-ons for ConnectWise, Kaseya, etc.
 
 ### Name Ideas (To Workshop)
+
 - TroubleTree
 - DecisionPath
 - MSP Navigator
@@ -71,7 +85,9 @@ An intelligent decision tree system that:
 - DiagPath
 
 ### Competitive Landscape
+
 **Current Solutions:**
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 - Static runbooks/wiki pages (not interactive)
 - Flowchart tools (not designed for real-time troubleshooting)
 - Ticketing system templates (limited branching logic)
@@ -81,6 +97,7 @@ An intelligent decision tree system that:
 Purpose-built for technical troubleshooting with automation integration and automatic documentation generation.
 
 ### Technology Philosophy
+
 - **Web-first:** Accessible anywhere, no installation
 - **Progressive enhancement:** Works offline, syncs when online
 - **API-driven:** Backend separate from frontend for flexibility
@@ -88,6 +105,7 @@ Purpose-built for technical troubleshooting with automation integration and auto
 - **Open-source friendly:** Consider open-sourcing core, monetize integrations/hosting
 
 ### Project Status
+
 **Current Phase:** Planning and Architecture
 **Next Phase:** MVP Development (Weeks 1-3)
 **Target MVP Date:** 3 weeks from project start