feat(ai-session): add Phase 2 PSA integration, escalation handoff, and session management
Phase 2 of the FlowPilot-First Pivot connecting AI sessions to ConnectWise PSA: Slice 1 — PSA Ticket Intake: - FlowPilotEngine accepts psa_ticket intake with graceful CW API fallback - Ticket picker on intake screen (refactored TicketPickerModal for dual-mode) - Ticket context card in session sidebar Slice 2 — Auto Documentation Push: - PSA documentation service with resolution/escalation note formatting - Time entry creation via new ConnectWise provider method - Automatic retry scheduler (APScheduler, 5min interval, 3 retries) - PSA push status indicators in frontend with manual retry button - Member mapping warning when CW member not mapped Slice 3 — Session Pause/Resume & Escalation Handoff: - Pause/resume endpoints for same-engineer session bookmarking - Escalation flow: requesting_escalation status, self-escalation blocked - Enhanced escalation package with LLM-generated hypotheses/suggestions - Pickup endpoint with continue/fresh resume modes and briefing step - Escalation queue (sidebar nav + dedicated page) - SessionBriefing component with continue/fresh choice UI - EscalateModal with PSA-aware button text Slice 4 — Mid-Session Ticket Linking: - Link ticket retroactively with context injection into system prompt - Link Ticket button in session sidebar Slice 5 — FlowPilot PSA Settings: - Settings tab on IntegrationsPage with 7 configurable options - Stored as flowpilot_settings JSONB on PsaConnection Database: 2 migrations (flowpilot_settings, psa_post_log changes, status constraint) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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@@ -46,6 +46,7 @@ const ScriptManagePage = lazy(() => import('@/pages/ScriptManagePage'))
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const AssistantChatPage = lazy(() => import('@/pages/AssistantChatPage'))
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const FlowAssistPage = lazy(() => import('@/pages/FlowAssistPage'))
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const FlowPilotSessionPage = lazy(() => import('@/pages/FlowPilotSessionPage'))
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const EscalationQueuePage = lazy(() => import('@/pages/EscalationQueuePage'))
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const KBAcceleratorPage = lazy(() => import('@/pages/KBAcceleratorPage'))
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const GuidesHubPage = lazy(() => import('@/pages/GuidesHubPage'))
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const GuideDetailPage = lazy(() => import('@/pages/GuideDetailPage'))
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@@ -172,6 +173,7 @@ export const router = sentryCreateBrowserRouter([
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{ path: 'flow-assist', element: page(FlowAssistPage) },
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{ path: 'pilot', element: page(FlowPilotSessionPage) },
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{ path: 'pilot/:sessionId', element: page(FlowPilotSessionPage) },
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{ path: 'escalations', element: page(EscalationQueuePage) },
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{ path: 'guides', element: page(GuidesHubPage) },
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{ path: 'guides/:slug', element: page(GuideDetailPage) },
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// Admin routes
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