fix(tickets): status filter dropdown and CW resource assignment

- Status filter: aggregate statuses across all boards (deduped by name)
  when no board is selected. Backend accepts status_name and filters by
  status/name so the same status matches across boards.
- Resource assignment: CW has no /service/tickets/{id}/members endpoint —
  assignees live in the ticket's comma-separated `resources` string field.
  Rewrote list/add/remove to read/PATCH that field via member identifier.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>

frontend/src/api/tickets.ts

@@ -35,6 +35,7 @@ export const ticketsApi = {
     query?: string
     board_id?: number | null
     status_id?: number | null
+    status_name?: string | null
     include_closed?: boolean
     assigned_to_me?: boolean
     unassigned?: boolean

frontend/src/pages/TicketsPage.tsx

@@ -55,25 +55,49 @@ export default function TicketsPage() {
       .catch(() => {})
   }, [])
 
-  // Load statuses when board changes
+  // Load statuses when board changes. If no board is selected, aggregate statuses
+  // across all boards (deduped by name) so the filter is useful before the user
+  // picks a board.
   useEffect(() => {
+    let cancelled = false
     if (filters.board_id) {
       integrationsApi.getBoardStatuses(filters.board_id)
-        .then(setStatuses).catch(() => {})
+        .then(s => { if (!cancelled) setStatuses(s) })
+        .catch(() => { if (!cancelled) setStatuses([]) })
+    } else if (boards.length > 0) {
+      Promise.all(boards.map(b =>
+        integrationsApi.getBoardStatuses(b.id).catch(() => [] as PSATicketStatusItem[])
+      ))
+        .then(lists => {
+          if (cancelled) return
+          const byName = new Map<string, PSATicketStatusItem>()
+          lists.flat().forEach(s => {
+            if (!byName.has(s.name)) byName.set(s.name, s)
+          })
+          setStatuses(Array.from(byName.values()).sort((a, b) => a.name.localeCompare(b.name)))
+        })
+        .catch(() => { if (!cancelled) setStatuses([]) })
     } else {
       setStatuses([])
     }
-  }, [filters.board_id])
+    return () => { cancelled = true }
+  }, [filters.board_id, boards])
 
   // Fetch tickets on filter/page change
   const fetchTickets = useCallback(async () => {
     setLoading(true)
     setPsaError(null)
     try {
+      // When no board is selected, statuses are aggregated across boards — filter by
+      // name instead of id so we match the same status across every board.
+      const selectedStatusName = filters.status_id
+        ? statuses.find(s => s.id === filters.status_id)?.name
+        : undefined
       const result = await ticketsApi.searchTickets({
         query: filters.search || undefined,
         board_id: filters.board_id ?? undefined,
-        status_id: filters.status_id ?? undefined,
+        status_id: filters.board_id && filters.status_id ? filters.status_id : undefined,
+        status_name: !filters.board_id && selectedStatusName ? selectedStatusName : undefined,
         include_closed: filters.include_closed,
         assigned_to_me: filters.assigned === 'me',
         unassigned: filters.assigned === 'unassigned',
@@ -111,7 +135,7 @@ export default function TicketsPage() {
       setLoading(false)
     }
   }, [filters.search, filters.board_id, filters.status_id, filters.include_closed,
-      filters.assigned, filters.priority, filters.company_id, page])
+      filters.assigned, filters.priority, filters.company_id, page, statuses])
 
   useEffect(() => { fetchTickets() }, [fetchTickets])