docs(ai): handoff state after /escalate unification through HandoffManager
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Records 029680a — every escalation now funnels through HandoffManager
regardless of which URL it entered through, so /escalate from
EscalateModal produces the full set of artifacts (handoff row,
AppNotification, SSE event, Slack/Teams via notify, per-user emails,
documentation, PSA push) and the bell-icon notification opens the
magic-moment screen end-to-end. Notes the legacy SessionBriefing branch
+ flowpilot_engine.escalate_session as orphaned, scheduled for removal
after pilots have run a couple of weeks on the unified path.

Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
This commit is contained in:
2026-04-27 22:29:40 -04:00
parent 029680ab2d
commit 5085bb47c2
3 changed files with 31 additions and 9 deletions

View File

@@ -2,7 +2,7 @@
**Task:** Build **Escalation Mode** — the wedge for ResolutionFlow's GTM (first paying-customer push). When a junior tech escalates a FlowPilot session, the senior tech sees structured handoff context in seconds instead of running a 5-minute verbal "tell me what you tried" call.
**Status:** in-flight on `feat/escalation-metric-endpoint`. Branch is pushed; **draft PR #155** is open against `main` ([gitea.resolutionflow.com/chihlasm/resolutionflow/pulls/155](https://gitea.resolutionflow.com/chihlasm/resolutionflow/pulls/155)). Backend is **feature-complete and test-stabilized**. **Frontend live-arrival SSE subscription** is shipped. **Magic-moment handoff-context screen** is shipped. **Bell-icon notification fix** is shipped (notification link now includes `?pickup=true`; GET access policy relaxed for in-transit sessions). **Next:** visual QA via `/qa`, then optional follow-ups (suggested-step chips, snapshot expansion, analytics page, Playwright e2e).
**Status:** in-flight on `feat/escalation-metric-endpoint`. Branch is pushed; **draft PR #155** is open against `main` ([gitea.resolutionflow.com/chihlasm/resolutionflow/pulls/155](https://gitea.resolutionflow.com/chihlasm/resolutionflow/pulls/155)). Backend is **feature-complete and test-stabilized**. **Frontend live-arrival SSE subscription**, **magic-moment handoff-context screen**, and **bell-icon notification fix** all shipped. **`/escalate` and `/handoff` are now unified** through `HandoffManager` — every escalation creates a SessionHandoff, persists an AppNotification, fans out on the SSE bus, dispatches Slack/Teams via `notify()`, and emails per-user, regardless of which URL it entered through. **Next:** visual QA via `/qa`, then optional follow-ups (suggested-step chips, snapshot expansion, analytics page, Playwright e2e).
**Plan:** [`docs/plans/2026-04-27-escalation-mode-wedge-design.md`](../docs/plans/2026-04-27-escalation-mode-wedge-design.md). Reviewed by `/office-hours`, `/plan-eng-review`, `/plan-design-review`, `/codex review`. Eng + Design CLEARED. Codex's two-metric correction + claim role gate + per-channel notification model + SSE bus diagnostics all applied.
@@ -27,8 +27,10 @@
| `8e9d22e` | Magic-moment handoff-context screen on pickup — `HandoffContextScreen.tsx` (4 sections, graceful null AI assessment, focus management, prefers-reduced-motion); `FlowPilotSessionPage.tsx` integration (pre-claim handoff fetch, claim on Start here, toolbar re-open overlay) |
| `c194ba4` | Handoff state docs after magic-moment screen lands |
| `641853a` | Bell-icon notification opens the pickup flow — notification link template adds `?pickup=true`; GET `/ai-sessions/{id}` allows account-scoped read for `requesting_escalation` / `escalated` states |
| `2a2329a` | Handoff state docs after bell-icon fix; record draft PR #155 |
| `029680a` | Unify `/escalate` through `HandoffManager` — single canonical path for every escalation. `HandoffCreateRequest.target_user_id`, `create_handoff` does the legacy enriched-package work + sets `escalation_reason`, `finalize_escalation` runs documentation + PSA push + `notify()` pre-commit, `dispatch_escalation_notifications` keeps only fire-and-forget IO post-commit. `pickup_session` accepts either status for in-flight migration. `flowpilot_engine.escalate_session` no longer called from any endpoint |
**Test status:** broader subset (focused 4 + `test_sessions` + `test_session_sharing`)`94 passed in 43.26s` with `-n auto` after the access-policy change. Frontend `tsc -b` clean. End-to-end smoke test against the running dev stack confirmed: SSE handshake delivers `ready` + `handoff_created` frames; `listHandoffs` returns the unclaimed handoff for a senior pre-claim; `claimHandoff` flips session status `escalated``active`; senior (non-owner, non-target) can now `GET` an escalated session detail post-policy-change. Branch pushed; draft PR #155 open.
**Test status:** full backend suite`1103 passed in 259.63s` with `-n auto` after the unification. Frontend `tsc -b` clean. End-to-end smoke test against the running dev stack confirmed: SSE handshake delivers `ready` + `handoff_created` frames; `listHandoffs` returns the unclaimed handoff for a senior pre-claim; `claimHandoff` flips session status `escalated``active`; senior (non-owner, non-target) can `GET` an in-transit session detail; **a single legacy `/escalate` call now produces status='escalated', SessionDocumentation, SessionHandoff row, AppNotification with link `/pilot/{id}?pickup=true` for the team admin, and a PSA push attempt** — all from one funneled HandoffManager call. Branch pushed; draft PR #155 open.
## Remaining work on this branch