+ We respond to customer inquiries Monday through Friday during U.S. business hours, excluding federal holidays. Email is the fastest path to a response. +
+ ++ (470) 949-4131 +
+Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.
++ Available on request. Email{' '} + support@resolutionflow.com{' '} + and we will provide our current mailing address. +
++ Interested in a guided demo or Enterprise pricing? Use our{' '} + sales contact form{' '} + to book a time directly. +
+Last updated: May 7, 2026
+Operator: ResolutionFlow, LLC (the “Company”), operator of ResolutionFlow (“Service”).
+Product: ResolutionFlow — a software-as-a-service troubleshooting platform for Managed Service Providers (MSPs).
+ ++ This document consolidates the policies that govern your use of ResolutionFlow, including how to contact us, how billing works, how to cancel, how refunds and disputes are handled, the legal restrictions that apply, and the terms of any promotional offers. It is intended to satisfy the disclosure requirements of our payment processors (including Stripe) and to give customers clear, accessible answers to common billing and account questions. +
++ ResolutionFlow is a digital subscription service. We do not sell or ship physical goods, so a return policy does not apply; the section on refunds below covers all circumstances in which money may be returned. +
+ +We respond to customer inquiries during standard business hours, Monday through Friday, excluding U.S. federal holidays. The fastest path to a response is email.
+Mailing address: available on request — email support@resolutionflow.com.
+Web contact form: resolutionflow.com/contact
+ +Target response times:
+Customers on the Enterprise plan have additional contact channels and service levels defined in their order form.
+ResolutionFlow is a software-as-a-service product delivered electronically. Because no physical goods are sold or shipped, no return policy applies. All refund-related questions are governed by Section 3 (Refund and Dispute Policy) below.
+ResolutionFlow is sold as a recurring monthly subscription. The Service is billed in advance: the first charge occurs at the end of any free trial period (or immediately if no trial applies), and subsequent charges occur on the same day each month until the subscription is cancelled. There are currently no annual subscription terms; if and when annual terms become available, refund handling for those terms will be specified at the point of sale.
+ +New customers receive a 14-day free trial of the Pro plan. No charge is made during the trial. If the customer does not cancel before the trial ends, the subscription converts automatically to a paid plan at the price disclosed at signup. Cancelling before the trial ends prevents any charge. The trial is intended to be the customer’s primary opportunity to evaluate the Service before paying.
+ +Monthly subscriptions are non-refundable. Because the customer can cancel at any time and is never billed for a future period after cancellation, we do not issue refunds for partial months, unused features, or change-of-mind cancellations made after the billing date. This is the standard model for B2B SaaS and is consistent with how the Service is priced and delivered.
+We will issue a refund or credit at our discretion in the following circumstances:
+Refunds, where issued, are returned to the original payment method used for the charge. Refund processing typically completes within five (5) to ten (10) business days, depending on the customer’s bank or card issuer.
+ +If you believe a charge is incorrect, please contact billing@resolutionflow.com before initiating a chargeback with your bank or card issuer. We can almost always resolve billing questions faster than the dispute process and without affecting your account standing.
+If a chargeback is filed against an active subscription, the associated account may be suspended pending resolution to prevent further charges. We respond to chargeback inquiries from card networks with the records we maintain, including signup records, billing history, login activity, and product usage. We do not retaliate against customers for filing legitimate disputes; suspensions during a dispute are operational, not punitive.
+Customers who repeatedly file chargebacks for charges that they previously authorized and used may be permanently banned from the Service.
+ +Customers on the Enterprise plan are governed by the refund and dispute terms in their executed order form or master services agreement. Where those terms conflict with this section, the order form or MSA controls.
+Customers can cancel their subscription at any time, without contacting support, through one of the following routes:
+Customers on the Enterprise plan should follow the cancellation procedure specified in their order form or MSA.
+ +For a period of thirty (30) days after the end of the current billing period, your account is retained in a read-only state. During this window you can:
+After thirty (30) days, all customer-generated content is permanently deleted from production systems. Backups are purged within ninety (90) days. Some metadata may be retained as required for tax, legal, or fraud-prevention obligations.
+ +A cancelled account can be reactivated within the thirty (30) day retention window by signing in and re-subscribing. Beyond that window, the customer can sign up again, but prior data will not be available.
+ResolutionFlow is operated from the United States and is subject to U.S. law, including export control and economic sanctions regulations administered by the U.S. Department of the Treasury Office of Foreign Assets Control (“OFAC”) and the U.S. Department of Commerce Bureau of Industry and Security (“BIS”).
+ +By subscribing to or using the Service, you represent and warrant that:
+The Service is intended for general business use by Managed Service Providers and similar IT services organizations. The Service may not be used in connection with:
+We reserve the right to refuse, suspend, or terminate service to any customer where we have a reasonable belief, based on the information available to us, that providing the Service would violate applicable law, sanctions, or our policies. Where service is terminated for compliance reasons, any prepaid amounts are refunded to the extent permitted by law.
+ +These policies are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Any dispute arising out of these policies or your use of the Service will be brought in the state or federal courts located in Cherokee County, Georgia, and you consent to the personal jurisdiction of those courts. This venue clause does not apply where prohibited by mandatory consumer protection law in your jurisdiction.
+From time to time we may offer promotional pricing, extended trials, referral credits, free upgrades, or other promotional benefits (“Promotions”). The following general terms apply to all Promotions, in addition to any specific terms disclosed at the time the Promotion is offered:
+ +A current list of active Promotions, along with their specific terms, is published at resolutionflow.com/promotions. Where there is any inconsistency between the general terms above and the specific terms of an individual Promotion, the specific terms control for that Promotion only.
+If no Promotions are active, that page will state so.
+We may update these policies from time to time. Material changes will be announced by email to the address on file for the account at least fifteen (15) days before they take effect, and the “Last updated” date at the top of this document will be revised. Continued use of the Service after the effective date of a change constitutes acceptance of the updated policies. Customers who do not accept a material change may cancel under Section 4 before the effective date.
+These policies are part of, and incorporated into, the ResolutionFlow Terms of Service and the Privacy Policy. Where these policies conflict with the Terms of Service or Privacy Policy, the Terms of Service control for matters of contract formation, liability, warranties, and dispute resolution; the Privacy Policy controls for matters of personal data handling; and these policies control for matters of billing, refunds, cancellation, customer service contact, legal restrictions, and Promotions.
+For Enterprise customers operating under an executed order form or master services agreement, that agreement controls in the event of any conflict with these policies.
++ Questions about these policies? Email{' '} + billing@resolutionflow.com{' '} + or use the contact form at{' '} + resolutionflow.com/contact. +
+Questions about this policy? Email us at hello@resolutionflow.com.
+Questions about this policy? Email security@resolutionflow.com or visit our contact page. Billing, cancellation, refund, and promotional terms are governed by our Customer Policies.
Last updated: May 7, 2026
+ +No promotions are currently active.
++ Promotional offers, when running, will be listed on this page with their specific terms (eligible plans, duration, redemption rules, expiration). The general terms that apply to all promotions are described in{' '} + Section 6 of our Customer Policies. +
++ Email{' '} + billing@resolutionflow.com{' '} + for questions about a promotion you received by email, or to ask about upcoming offers. +
+Questions about these terms? Email us at hello@resolutionflow.com.
+Questions about these terms? Email support@resolutionflow.com or visit our contact page. Billing, cancellation, refund, and promotional terms are governed by our Customer Policies.