feat: AI marker system prompt fixes, TaskLane activation, and FlowPilot updates

- Fix system prompt to ensure [QUESTIONS]/[ACTIONS] markers in AI responses
- Add format reminder injection to user messages for marker compliance
- Wire TaskLane activation in prefill and resume paths
- Add ActionCardGroup component for structured question/action rendering
- Update FlowPilot session and step card components
- Update ai-session schemas and types for marker data

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

CLAUDE.md

@@ -1,6 +1,6 @@
 # CLAUDE.md - Patherly / ResolutionFlow Project Context
 
-> **Last Updated:** March 23, 2026
+> **Last Updated:** March 25, 2026
 
 ---
 
@@ -320,7 +320,7 @@ gh run view <id> --json jobs --jq '.jobs[] | {name: .name, conclusion: .conclusi
 
 **65. Local Docker Compose uses `resolutionflow` database on port 5433:** Container name is `resolutionflow_postgres`, database is `resolutionflow` (not `patherly`), port mapped to `5433` (not `5432`). The `POSTGRES_PORT` env var controls this. Playwright config defaults must match: `postgresql+asyncpg://postgres:postgres@127.0.0.1:5433/resolutionflow`.
 
-**66. Dev environment runs on devserver01 (192.168.0.9), not localhost:** Code-server runs in Docker on a LAN server. Frontend/backend are accessed via `192.168.0.9`, not `localhost`. CORS must include `http://192.168.0.9:5173` in `CORS_ORIGINS` and `FRONTEND_URL`. Frontend `.env` must set `VITE_API_URL=http://192.168.0.9:8000`. See [DEV-ENV.md](DEV-ENV.md) for full setup, Docker config, networking, and known issues.
+**66. Dev environment runs on Hostinger VPS (46.202.92.250), not localhost:** Code-server runs in Docker on a VPS (previously devserver01/192.168.0.9). Frontend/backend are accessed via `46.202.92.250`, not `localhost`. CORS must include the VPS IP in `CORS_ORIGINS` and `FRONTEND_URL`. Frontend `.env` must set `VITE_API_URL` to the VPS backend URL. See [DEV-ENV.md](DEV-ENV.md) for full setup, Docker config, networking, and known issues.
 
 **67. Tree editor route is `/trees/new`:** NOT `/editor/new`. Check `router.tsx` line 156 for the canonical path. Use `getTreeEditorPath()` from `@/lib/routing` when navigating programmatically.
 
@@ -386,6 +386,10 @@ gh run view <id> --json jobs --jq '.jobs[] | {name: .name, conclusion: .conclusi
 
 **98. `lazyWithRetry` for stale chunk errors:** All lazy-loaded routes use `lazyWithRetry` from `@/lib/lazyWithRetry.ts` instead of `React.lazy`. Auto-reloads the page on chunk load failures (stale deploys). Uses sessionStorage debounce (10s) to prevent loops. When adding new lazy routes, use `lazyWithRetry`, not `lazy`.
 
+**99. Tailwind v4 `text-secondary` renders invisible on dark backgrounds:** `text-secondary` maps to `--color-secondary: #2e3140` (a dark surface color), NOT `--color-text-secondary`. For readable secondary text, use `text-muted-foreground` (`#848b9b`). Also avoid `text-muted` (`#4f5666`) for body text — it's for labels only. This applies to ALL new components.
+
+**100. Hover pop-out card pattern:** For cards that expand on hover "in front of everything": use `pointer-events-none` on the scrim (`fixed inset-0 z-40 bg-black/30`), absolute-position the expanded card at `z-50` with its own `onClick` handler, and dismiss via `onMouseLeave` on the wrapper div. Never put interactive event handlers on the scrim — it blocks clicks on sibling elements.
+
 ---
 
 ## RBAC & Permissions
@@ -408,7 +412,7 @@ gh run view <id> --json jobs --jq '.jobs[] | {name: .name, conclusion: .conclusi
 - **Cards:** `bg-card` with 1px `border-default` (`#2e3240`), 8px radius. No shadows, no blur, no gradients. Hover: `border-hover` (`#3d4252`)
 - **Buttons:** Primary: solid `accent` (#f97316), white text, 5px radius. Ghost: transparent + 1px border, hover `bg-elevated`
 - **Inputs:** `bg-input` (`#282b35`) with 1px `border-default`, 5px radius. Focus: `border-color: accent` + `box-shadow: 0 0 0 2px accent-dim`
-- **Text:** `text-heading` (`#f0f2f5`) → `text-primary` (`#e2e5eb`) → `text-secondary` (`#848b9b`) → `text-muted` (`#4f5666`)
+- **Text:** `text-heading` (`#f0f2f5`) → `text-primary` (`#e2e5eb`) → `text-muted-foreground` (`#848b9b`) → `text-muted` (`#4f5666`). NEVER use `text-secondary` — in Tailwind v4 it maps to a surface color (#2e3140), not a text color.
 - **Borders:** `border-default` (`#2e3240`), `border-hover` (`#3d4252`)
 - **Functional colors:** `#34d399` (success), `#eab308` (warning), `#f87171` (danger) — each with `-dim` variant at 10% opacity
 - **Accent:** Ember orange `#f97316` — used sparingly (≤5% of UI). `accent-dim` = `rgba(249,115,22,0.10)`, `accent-text` = `#fdba74`

backend/app/api/endpoints/ai_sessions.py

@@ -287,7 +287,7 @@ async def send_chat_message(
         images = await fetch_upload_images(data.upload_ids, account_id, db) or None
 
     try:
-        ai_content, suggested_flows, session = await unified_chat_service.send_chat_message(
+        ai_content, suggested_flows, session, fork_metadata, actions_data, questions_data = await unified_chat_service.send_chat_message(
             session_id=session_id,
             user_id=user_id,
             account_id=account_id,
@@ -329,6 +329,9 @@ async def send_chat_message(
     return ChatMessageResponse(
         content=ai_content,
         suggested_flows=suggested_flows,
+        fork=fork_metadata,
+        actions=actions_data,
+        questions=questions_data,
     )
 
 

backend/app/schemas/ai_session.py

@@ -250,10 +250,40 @@ class ChatMessageRequest(BaseModel):
     upload_ids: list[UUID] = Field(default_factory=list, max_length=10)
 
 
+class ForkBranchInfo(BaseModel):
+    """Branch info returned when a fork is created."""
+    branch_id: str
+    label: str
+
+
+class ForkMetadata(BaseModel):
+    """Metadata returned when the AI suggests a diagnostic fork."""
+    fork_point_id: str
+    fork_reason: str
+    branches: list[ForkBranchInfo]
+    active_branch_id: str
+
+
+class ActionItem(BaseModel):
+    """A single action item for the engineer."""
+    label: str
+    command: str | None = None
+    description: str = ""
+
+
+class QuestionItem(BaseModel):
+    """A question the AI needs answered by the engineer."""
+    text: str
+    context: str = ""
+
+
 class ChatMessageResponse(BaseModel):
     """AI response to a chat message."""
     content: str
     suggested_flows: list[dict[str, Any]] = []
+    fork: ForkMetadata | None = None
+    actions: list[ActionItem] | None = None
+    questions: list[QuestionItem] | None = None
 
 
 class AISessionSearchResult(BaseModel):

backend/app/services/assistant_chat_service.py

@@ -33,28 +33,59 @@ deep expertise across the MSP technology stack:
 - PowerShell scripting and automation
 - Security: MFA, Conditional Access, EDR, backup/DR
 
-## How to Answer
+## RESPONSE FORMAT — READ THIS FIRST
-- **Be direct and actionable.** Engineers are mid-ticket — lead with the fix or next \
-diagnostic step, then explain why in one sentence if helpful. Skip background unless asked.
-- **Include specifics.** Exact commands, registry paths, config values, port numbers. \
-Vague advice wastes time.
-- **Warn before you wreck.** If a step could cause downtime, data loss, or a lockout, \
-say so upfront — before the command.
-- **Use structured formatting.** Bullet points for steps, code blocks for commands, \
-bold for key terms. Engineers scan, they don't read essays.
-- **Say when you're unsure.** If you don't know the exact answer, say so. Suggest \
-where to verify (vendor docs, a specific KB article) rather than guessing.
 
-## How to Ask Questions
+Every response you write MUST follow this exact structure:
-- **Default to a single focused question.** Ask what you need to know right now to make progress.
+
-- **Use contextual bullets sparingly.** If the question could be ambiguous (e.g., "what error?" \
+1. **1-3 sentences of analysis** (what the symptoms tell you)
-when there are multiple common patterns), add 2-3 sub-bullets to help the engineer recognize \
+2. **[QUESTIONS] marker** with 1-3 questions for the engineer (if you need info)
-what you're asking for — but keep it short.
+3. **[ACTIONS] marker** with 1-4 diagnostic commands to run (if applicable)
-- **Multiple questions only when blocking.** If you genuinely cannot proceed without knowing \
+
-two things (e.g., both the error message AND which users are affected), preface it clearly: \
+You MUST include at least one marker ([QUESTIONS] or [ACTIONS]) in every response. \
-"Before continuing troubleshooting, I need to know: 1) [question], 2) [question]." Use this rarely.
+A response with only prose and no markers is INVALID and will break the UI.
-- **Avoid interrogation mode.** Don't fire off 5 questions in a row. Get one answer, make \
+
-progress, then ask the next question if needed.
+### Complete example of a correct first response:
+
+User: "Outlook disconnects every 10-15 min, Teams drops too, only this one user, WiFi"
+
+Your response:
+
+Both apps dropping on the same 10-15 min cycle on WiFi points to a network-layer \
+timeout — likely DHCP lease renewal, AP roaming, or NIC power management. Single-user \
+scope narrows it to this endpoint.
+
+[QUESTIONS]
+[{"text": "Is this user on a laptop or desktop?", "context": "Laptops have power management and docking transitions that cause WiFi drops"},
+{"text": "Are they on corporate WiFi or working from home?", "context": "Corporate WiFi with multiple APs can cause roaming disconnects"}]
+[/QUESTIONS]
+
+[ACTIONS]
+[{"label": "Check DHCP lease time", "command": "ipconfig /all | Select-String -Pattern 'DHCP|IPv4|Lease|Gateway'", "description": "Short lease times (under 1 hour) cause brief drops at renewal"},
+{"label": "Check NIC power management", "command": "Get-NetAdapterPowerManagement | Select Name, AllowComputerToTurnOffDevice", "description": "If True, Windows is likely killing the adapter during idle periods"},
+{"label": "Check WiFi signal and AP", "command": "netsh wlan show interfaces", "description": "Shows current BSSID, signal strength, and whether they are bouncing between APs"}]
+[/ACTIONS]
+
+### Rules
+
+**Prose rules:**
+- MAXIMUM 3 sentences. No numbered lists. No "Most likely causes: 1... 2... 3..."
+- Never narrate intentions ("I want to check...", "Let's get eyes on..."). Just include markers.
+- Be specific: exact commands, registry paths, port numbers.
+- Warn before destructive actions.
+
+**[QUESTIONS] marker format:**
+- JSON array of objects with `text` (required) and `context` (optional, 1 sentence)
+- 1-3 questions per response
+- Do NOT ask questions inline in your prose. ALL questions go in the marker.
+
+**[ACTIONS] marker format:**
+- JSON array of objects with `label` (required), `command` (optional), `description` (required)
+- 1-4 action items per response
+- Commands should be PowerShell unless context indicates Linux/Mac
+- For GUI-only steps, omit `command`
+
+**Both markers are stripped from display** — the engineer sees them as interactive UI cards, \
+not raw JSON. Put analysis BEFORE markers. Markers go at the END of your response.
 
 ## Using the Team's Flow Library
 Your team has built troubleshooting flows in ResolutionFlow. When relevant flows \
@@ -73,10 +104,57 @@ When an image is attached, analyze it carefully. Screenshots of error messages,
 config panels, event viewer logs, and network diagrams are common in MSP work. \
 Describe what you see and use the visual information to inform your troubleshooting advice.
 
+## Diagnostic Forking
+When symptoms point to 2+ different subsystems or root causes, you MUST create a diagnostic \
+fork. Forking tracks the different investigation paths in the background — the engineer \
+sees them in a sidebar and can switch between them anytime.
+
+**IMPORTANT: Forking is invisible to the engineer in the conversation.** You do NOT mention \
+forking, branching, or paths to the engineer. You just continue the conversation naturally. \
+The fork marker is metadata that the system uses behind the scenes.
+
+**You MUST fork when:**
+- Symptoms affect multiple applications or layers (e.g., Outlook AND Teams dropping)
+- The problem could be endpoint-side OR infrastructure-side
+- Multiple well-known causes match the exact same symptom pattern
+
+**Do NOT fork when:**
+- One cause is clearly >80% likely — just investigate that first
+- A single yes/no question would eliminate all but one possibility
+
+**Fork response format:**
+Even when forking, you MUST still follow the RESPONSE FORMAT above. Your response \
+must include [QUESTIONS] and/or [ACTIONS] markers — the fork marker is IN ADDITION \
+to those, not a replacement. Do NOT ask questions in prose — put them in [QUESTIONS].
+
+Structure: 1-3 sentences of analysis → [QUESTIONS] and/or [ACTIONS] → [FORK] at the very end.
+
+Example flow:
+- Engineer: "Outlook disconnects every 15 min, Teams drops too, only one user"
+- You: "The 10-15 min pattern with both apps points to network layer."
+- Then: [QUESTIONS] marker, then [ACTIONS] marker, then [FORK] marker last.
+
+The fork marker is stripped from display — the engineer never sees it. \
+The system creates branches silently. Based on the engineer's answer, you pick \
+the most relevant branch to investigate first.
+
+To create a fork, append this marker AFTER your [QUESTIONS]/[ACTIONS] markers:
+
+[FORK]
+{"fork_reason": "Brief reason", "options": [{"label": "Short name", "description": "One sentence"}, {"label": "Another", "description": "One sentence"}]}
+[/FORK]
+
+2-4 options. Never mention "fork", "branch", or "path" in your visible text.
+
 ## Boundaries
 - Stay focused on IT infrastructure, systems administration, and MSP operations.
 - If a question is clearly outside your domain, say so briefly and redirect.
 - Never fabricate error codes, KB article numbers, or CLI flags. If unsure, say so.
+
+## FINAL REMINDER — THIS OVERRIDES EVERYTHING ABOVE
+Every single response MUST contain [QUESTIONS] and/or [ACTIONS] markers with valid JSON. \
+No exceptions. Not even when forking. A response without at least one of these markers \
+will crash the UI. If you are unsure, include both. The markers are REQUIRED output, not optional.
 """
 
 
@@ -174,6 +252,16 @@ async def _call_anthropic_cached(
         }
 
     # Add the new user message (uncached — it's new each turn)
+    # Append a format reminder to the user message so the model sees it
+    # immediately before generating. This is invisible to the user (stripped
+    # before storage) but critical for structured output compliance.
+    format_reminder = (
+        "\n\n[SYSTEM: Remember — your response MUST end with [QUESTIONS] "
+        "and/or [ACTIONS] markers containing valid JSON arrays. "
+        "Responses without markers break the UI.]"
+    )
+    reminded_message = new_message + format_reminder
+
     # If images are attached, build multimodal content blocks
     if images:
         content_blocks: list[dict[str, Any]] = []
@@ -186,10 +274,10 @@ async def _call_anthropic_cached(
                     "data": img["data"],
                 },
             })
-        content_blocks.append({"type": "text", "text": new_message})
+        content_blocks.append({"type": "text", "text": reminded_message})
         messages.append({"role": "user", "content": content_blocks})
     else:
-        messages.append({"role": "user", "content": new_message})
+        messages.append({"role": "user", "content": reminded_message})
 
     # MCP server config (optional — controlled by settings)
     mcp_servers = anthropic.NOT_GIVEN

backend/app/services/flowpilot_engine.py

@@ -53,7 +53,10 @@ Your response MUST be a valid JSON object with one of these shapes:
 {"type": "action", "content": "What to do", "reasoning": "Internal why", "context_message": "Here's what to try", "action_type": "instruction | script_generation | verification | info_request | open_script_builder", "expected_outcome": "What success looks like", "confidence": 0.78}
 
 3. Resolution suggestion:
-{"type": "resolution_suggestion", "content": "Summary of what we did", "reasoning": "Internal why", "resolution_summary": "Issue was caused by X, fixed by Y", "confidence": 0.92, "follow_up_recommendations": ["Monitor for 24 hours"]}\
+{"type": "resolution_suggestion", "content": "Summary of what we did", "reasoning": "Internal why", "resolution_summary": "Issue was caused by X, fixed by Y", "confidence": 0.92, "follow_up_recommendations": ["Monitor for 24 hours"]}
+
+4. Diagnostic fork (explore multiple hypotheses in parallel):
+{"type": "fork", "content": "Why we need to branch", "reasoning": "Internal why", "context_message": "Shown to engineer explaining the fork", "fork_reason": "Multiple possible root causes need independent investigation", "options": [{"label": "Branch name", "description": "What this branch will investigate"}], "confidence": 0.45}\
 """
 
 FLOWPILOT_SYSTEM_PROMPT = """\
@@ -83,6 +86,17 @@ Every response must have a "type" field: "question", "action", or "resolution_su
 - Never suggest restarting or rebooting as a first step — diagnose first
 - Be specific: "Check Event Viewer > System > source NTFS" not "check the logs"
 
+## DIAGNOSTIC FORKING
+When you detect MULTIPLE equally plausible root causes that require DIFFERENT investigation paths, use a "fork" response to let the engineer explore them as parallel branches. Use forks when:
+- Two or more hypotheses have similar probability and investigating one doesn't help eliminate the other
+- The engineer has tried the obvious path and results are ambiguous (could be DNS OR firewall OR auth)
+- Symptoms point to multiple subsystems (e.g., "slow login" could be AD replication, DNS, or group policy)
+Do NOT fork when:
+- One hypothesis is clearly more likely — just investigate that first
+- You can ask a single question that would eliminate most possibilities
+- The session has fewer than 3 steps (gather more info first)
+Fork options should be 2-4 independent investigation paths. Each option label should be a clear, short hypothesis name (e.g., "DNS Resolution Issue", "AD Replication Lag").
+
 {team_context}
 
 {matched_flow_context}\
@@ -121,7 +135,7 @@ def _parse_structured_output(raw_text: str) -> dict[str, Any]:
     if not isinstance(data, dict) or "type" not in data:
         raise ValueError("LLM response missing required 'type' field")
 
-    valid_types = {"question", "action", "resolution_suggestion"}
+    valid_types = {"question", "action", "resolution_suggestion", "fork"}
     if data["type"] not in valid_types:
         raise ValueError(f"Unknown response type: {data['type']}")
 
@@ -428,6 +442,43 @@ async def process_response(
 
     await db.flush()
 
+    # Handle fork: create branches and enrich step content with branch IDs
+    if parsed["type"] == "fork":
+        from app.services.branch_manager import BranchManager
+        mgr = BranchManager(db)
+
+        # Create root branch if this is the first fork in the session
+        if not session.is_branching:
+            root = await mgr.create_root_branch(session.id)
+            # Reassign the step to the root branch
+            step.branch_id = root.id
+
+        fork_options = parsed.get("options", [])
+        fork_point, new_branches = await mgr.create_fork(
+            session_id=session.id,
+            parent_branch_id=session.active_branch_id,
+            trigger_step_id=step.id,
+            fork_reason=parsed.get("fork_reason", ""),
+            options=[{"label": o["label"], "description": o.get("description", "")} for o in fork_options],
+        )
+
+        # Enrich the step content with fork_point_id and branch IDs for frontend
+        enriched_content = dict(step.content or {})
+        enriched_content["fork_point_id"] = str(fork_point.id)
+        enriched_content["fork_branches"] = [
+            {"branch_id": str(b.id), "label": b.label}
+            for b in new_branches
+        ]
+        step.content = enriched_content
+        step.is_fork_point = True
+        step.fork_point_id = fork_point.id
+
+        # Auto-switch to the first branch
+        first_branch = new_branches[0]
+        await mgr.switch_branch(session.id, first_branch.id)
+
+        await db.flush()
+
     # Check if resolution was suggested
     resolution_suggested = parsed["type"] == "resolution_suggestion"
     resolution_summary = parsed.get("resolution_summary") if resolution_suggested else None
@@ -1239,6 +1290,11 @@ def _create_step_from_parsed(
         content["follow_up_recommendations"] = parsed.get("follow_up_recommendations", [])
         content["allow_free_text"] = False
         content["allow_skip"] = False
+    elif parsed["type"] == "fork":
+        content["fork_reason"] = parsed.get("fork_reason", "")
+        content["fork_options"] = parsed.get("options", [])
+        content["allow_free_text"] = False
+        content["allow_skip"] = False
 
     # Extract options for question type
     options = None

backend/app/services/unified_chat_service.py

@@ -4,7 +4,9 @@ Replaces assistant_chat_service for new chat sessions. Messages are stored
 in ai_sessions.conversation_messages JSONB. Reuses the same AI calling
 infrastructure and system prompt from assistant_chat_service.
 """
+import json
 import logging
+import re
 from typing import Any
 from uuid import UUID
 
@@ -22,6 +24,129 @@ from app.services.rag_service import search as rag_search, build_rag_context, ex
 logger = logging.getLogger(__name__)
 
 
+def _parse_fork_marker(ai_content: str) -> tuple[str, dict[str, Any] | None]:
+    """Extract [FORK]...[/FORK] JSON from AI response.
+
+    Returns (cleaned_content, fork_data_or_None).
+    The fork marker is stripped from the display text.
+    """
+    match = re.search(r'\[FORK\]\s*([\s\S]*?)\s*\[/FORK\]', ai_content)
+    if not match:
+        return ai_content, None
+
+    try:
+        raw = match.group(1).strip()
+        # Strip markdown fences if AI wrapped it
+        if raw.startswith("```"):
+            raw = re.sub(r'^```(?:json)?\s*', '', raw)
+            raw = re.sub(r'\s*```$', '', raw)
+        fork_data = json.loads(raw)
+    except (json.JSONDecodeError, ValueError) as e:
+        logger.warning("Failed to parse [FORK] marker: %s", e)
+        return ai_content, None
+
+    # Validate structure
+    if not isinstance(fork_data, dict) or "options" not in fork_data:
+        logger.warning("Invalid [FORK] data — missing 'options'")
+        return ai_content, None
+
+    options = fork_data["options"]
+    if not isinstance(options, list) or len(options) < 2:
+        logger.warning("Invalid [FORK] data — need at least 2 options")
+        return ai_content, None
+
+    # Strip the marker from display text
+    cleaned = ai_content[:match.start()] + ai_content[match.end():]
+    cleaned = cleaned.strip()
+
+    return cleaned, fork_data
+
+
+def _parse_actions_marker(ai_content: str) -> tuple[str, list[dict[str, Any]] | None]:
+    """Extract [ACTIONS]...[/ACTIONS] JSON from AI response.
+
+    Returns (cleaned_content, actions_list_or_None).
+    The actions marker is stripped from the display text.
+    """
+    match = re.search(r'\[ACTIONS\]\s*([\s\S]*?)\s*\[/ACTIONS\]', ai_content)
+    if not match:
+        return ai_content, None
+
+    try:
+        raw = match.group(1).strip()
+        if raw.startswith("```"):
+            raw = re.sub(r'^```(?:json)?\s*', '', raw)
+            raw = re.sub(r'\s*```$', '', raw)
+        actions = json.loads(raw)
+    except (json.JSONDecodeError, ValueError) as e:
+        logger.warning("Failed to parse [ACTIONS] marker: %s", e)
+        return ai_content, None
+
+    if not isinstance(actions, list) or len(actions) == 0:
+        logger.warning("Invalid [ACTIONS] data — need at least 1 action")
+        return ai_content, None
+
+    # Validate each action has at minimum a label
+    valid_actions = []
+    for a in actions:
+        if isinstance(a, dict) and a.get("label"):
+            valid_actions.append({
+                "label": a["label"],
+                "command": a.get("command"),
+                "description": a.get("description", ""),
+            })
+
+    if not valid_actions:
+        return ai_content, None
+
+    cleaned = ai_content[:match.start()] + ai_content[match.end():]
+    cleaned = cleaned.strip()
+
+    return cleaned, valid_actions
+
+
+def _parse_questions_marker(ai_content: str) -> tuple[str, list[dict[str, Any]] | None]:
+    """Extract [QUESTIONS]...[/QUESTIONS] JSON from AI response.
+
+    Returns (cleaned_content, questions_list_or_None).
+    The questions marker is stripped from the display text.
+    """
+    match = re.search(r'\[QUESTIONS\]\s*([\s\S]*?)\s*\[/QUESTIONS\]', ai_content)
+    if not match:
+        return ai_content, None
+
+    try:
+        raw = match.group(1).strip()
+        if raw.startswith("```"):
+            raw = re.sub(r'^```(?:json)?\s*', '', raw)
+            raw = re.sub(r'\s*```$', '', raw)
+        questions = json.loads(raw)
+    except (json.JSONDecodeError, ValueError) as e:
+        logger.warning("Failed to parse [QUESTIONS] marker: %s", e)
+        return ai_content, None
+
+    if not isinstance(questions, list) or len(questions) == 0:
+        logger.warning("Invalid [QUESTIONS] data — need at least 1 question")
+        return ai_content, None
+
+    # Validate each question has at minimum a text field
+    valid_questions = []
+    for q in questions:
+        if isinstance(q, dict) and q.get("text"):
+            valid_questions.append({
+                "text": q["text"],
+                "context": q.get("context", ""),
+            })
+
+    if not valid_questions:
+        return ai_content, None
+
+    cleaned = ai_content[:match.start()] + ai_content[match.end():]
+    cleaned = cleaned.strip()
+
+    return cleaned, valid_questions
+
+
 async def create_chat_session(
     user_id: UUID,
     account_id: UUID,
@@ -58,14 +183,14 @@ async def send_chat_message(
     message: str,
     db: AsyncSession,
     images: list[dict[str, Any]] | None = None,
-) -> tuple[str, list[dict[str, Any]], AISession]:
+) -> tuple[str, list[dict[str, Any]], AISession, dict[str, Any] | None, list[dict[str, Any]] | None, list[dict[str, Any]] | None]:
     """Send a message in a chat session and get AI response.
 
     Args:
         images: Optional list of {"media_type": str, "data": str (base64)}
                 for vision content attached to this message.
 
-    Returns (ai_content, suggested_flows, session).
+    Returns (ai_content, suggested_flows, session, fork_metadata, actions_data, questions_data).
     """
     result = await db.execute(
         select(AISession).where(
@@ -124,10 +249,47 @@ async def send_chat_message(
             if session.status == "paused":
                 session.status = "active"
 
+            # Check for fork, actions, and questions markers in branch response too
+            branch_display, branch_fork_data = _parse_fork_marker(ai_content)
+            branch_display, branch_actions_data = _parse_actions_marker(branch_display)
+            branch_display, branch_questions_data = _parse_questions_marker(branch_display)
+            if branch_display != ai_content:
+                # Store stripped content in branch history
+                msgs[-1] = {"role": "assistant", "content": branch_display}
+                branch.conversation_messages = msgs
+
+            branch_fork_metadata = None
+            if branch_fork_data:
+                try:
+                    fork_point, new_branches = await manager.create_fork(
+                        session_id=session.id,
+                        parent_branch_id=branch.id,
+                        trigger_step_id=None,
+                        fork_reason=branch_fork_data.get("fork_reason", ""),
+                        options=[
+                            {"label": o["label"], "description": o.get("description", "")}
+                            for o in branch_fork_data["options"]
+                        ],
+                    )
+                    first_branch = new_branches[0]
+                    await manager.switch_branch(session.id, first_branch.id)
+                    branch_fork_metadata = {
+                        "fork_point_id": str(fork_point.id),
+                        "fork_reason": branch_fork_data.get("fork_reason", ""),
+                        "branches": [
+                            {"branch_id": str(b.id), "label": b.label}
+                            for b in new_branches
+                        ],
+                        "active_branch_id": str(first_branch.id),
+                    }
+                    await db.flush()
+                except Exception:
+                    logger.exception("Failed to create fork within branch for session %s", session.id)
+
             suggested_flows = extract_suggested_flows(
                 await rag_search(query=message, account_id=account_id, db=db, limit=8)
             )
-            return ai_content, suggested_flows, session
+            return branch_display, suggested_flows, session, branch_fork_metadata, branch_actions_data, branch_questions_data
 
     # Auto-title from first message if still default
     if session.step_count == 0 and message.strip():
@@ -161,10 +323,27 @@ async def send_chat_message(
         images=images,
     )
 
-    # Append messages to conversation_messages
+    # Check for fork marker in AI response
+    display_content, fork_data = _parse_fork_marker(ai_content)
+
+    # Check for actions marker in AI response
+    display_content, actions_data = _parse_actions_marker(display_content)
+
+    # Check for questions marker in AI response
+    display_content, questions_data = _parse_questions_marker(display_content)
+
+    logger.info(
+        "Marker parsing results — actions: %s, questions: %s, fork: %s, raw_length: %d, display_length: %d",
+        bool(actions_data), bool(questions_data), bool(fork_data),
+        len(ai_content), len(display_content),
+    )
+
+    # Store DISPLAY content (markers stripped) in conversation_messages.
+    # The format reminder in the user message + system prompt final reminder
+    # are sufficient to keep the AI emitting markers on subsequent turns.
     msgs = list(session.conversation_messages or [])
     msgs.append({"role": "user", "content": message})
-    msgs.append({"role": "assistant", "content": ai_content})
+    msgs.append({"role": "assistant", "content": display_content})
     session.conversation_messages = msgs
     session.step_count += 2  # message count for display
     session.total_input_tokens += input_tokens
@@ -174,6 +353,46 @@ async def send_chat_message(
     if session.status == "paused":
         session.status = "active"
 
+    # If fork was detected, create branches
+    fork_metadata = None
+    if fork_data:
+        try:
+            from app.services.branch_manager import BranchManager
+            mgr = BranchManager(db)
+
+            # Create root branch if this is the first fork
+            if not session.is_branching:
+                await mgr.create_root_branch(session.id)
+
+            fork_point, new_branches = await mgr.create_fork(
+                session_id=session.id,
+                parent_branch_id=session.active_branch_id,
+                trigger_step_id=None,
+                fork_reason=fork_data.get("fork_reason", ""),
+                options=[
+                    {"label": o["label"], "description": o.get("description", "")}
+                    for o in fork_data["options"]
+                ],
+            )
+
+            # Don't auto-switch — conversation continues on current branch.
+            # Branches appear in sidebar. User switches when ready.
+            fork_metadata = {
+                "fork_point_id": str(fork_point.id),
+                "fork_reason": fork_data.get("fork_reason", ""),
+                "branches": [
+                    {"branch_id": str(b.id), "label": b.label}
+                    for b in new_branches
+                ],
+                "active_branch_id": str(session.active_branch_id) if session.active_branch_id else None,
+            }
+
+            await db.flush()
+            logger.info("Created fork with %d branches for session %s", len(new_branches), session_id)
+        except Exception:
+            logger.exception("Failed to create fork for session %s", session_id)
+            # Fork failed but chat message still sent — don't break the response
+
     suggested_flows = extract_suggested_flows(rag_results)
 
-    return ai_content, suggested_flows, session
+    return display_content, suggested_flows, session, fork_metadata, actions_data, questions_data

docker-compose.dev.yml

@@ -57,7 +57,7 @@ services:
       - ./frontend:/app
       - /app/node_modules
     environment:
-      - VITE_API_URL=https://dev.resolutionflow.com/api
+      - VITE_API_URL=https://dev.resolutionflow.com/
     depends_on:
       - backend
     labels:

frontend/src/components/assistant/ActionCardGroup.tsx

@@ -0,0 +1,300 @@
+import { useState } from 'react'
+import { Copy, Check, SkipForward, Terminal, ChevronDown, ChevronUp, Send, Clipboard, Loader2, AlertCircle } from 'lucide-react'
+import { cn } from '@/lib/utils'
+import { toast } from '@/lib/toast'
+import type { ActionItem } from '@/types/ai-session'
+
+type CardState = 'pending' | 'pasting' | 'typing' | 'skipped' | 'done'
+
+interface CardResponse {
+  label: string
+  state: CardState
+  value: string
+}
+
+interface ActionCardGroupProps {
+  actions: ActionItem[]
+  onSubmit: (responses: CardResponse[]) => void
+  disabled?: boolean
+  stale?: boolean
+}
+
+export function ActionCardGroup({ actions, onSubmit, disabled, stale }: ActionCardGroupProps) {
+  const [responses, setResponses] = useState<CardResponse[]>(
+    actions.map(a => ({ label: a.label, state: 'pending', value: '' }))
+  )
+  const [showRunAll, setShowRunAll] = useState(false)
+  const [submitting, setSubmitting] = useState(false)
+  const [submitted, setSubmitted] = useState(false)
+  const [submitError, setSubmitError] = useState(false)
+  const [expanded, setExpanded] = useState(false)
+
+  const anyPending = responses.some(r => r.state === 'pending')
+  const isCollapsed = stale && anyPending && !expanded
+
+  const updateCard = (idx: number, updates: Partial<CardResponse>) => {
+    setResponses(prev => prev.map((r, i) => i === idx ? { ...r, ...updates } : r))
+  }
+
+  const allHandled = responses.every(r => r.state !== 'pending' && r.state !== 'pasting' && r.state !== 'typing')
+  const anyInteracted = responses.some(r => r.state !== 'pending')
+
+  const handleSubmit = async () => {
+    setSubmitting(true)
+    setSubmitError(false)
+    try {
+      onSubmit(responses)
+      setSubmitted(true)
+    } catch {
+      setSubmitError(true)
+    } finally {
+      setSubmitting(false)
+    }
+  }
+
+  const handleCopyCommand = (command: string) => {
+    navigator.clipboard.writeText(command)
+    toast.success('Copied to clipboard')
+  }
+
+  // Build combined script for "Run All"
+  const commandActions = actions.filter(a => a.command)
+  const combinedScript = commandActions.map((a, i) => (
+    `# ── ${i + 1}. ${a.label} ──\n${a.command}`
+  )).join('\n\n')
+
+  const doneCount = responses.filter(r => r.state === 'done').length
+  const skippedCount = responses.filter(r => r.state === 'skipped').length
+
+  // ── Collapsed state (stale cards from earlier in conversation) ──
+  if (isCollapsed) {
+    const pendingCount = responses.filter(r => r.state === 'pending').length
+    return (
+      <button
+        onClick={() => setExpanded(true)}
+        className="w-full rounded-lg border border-default/50 bg-elevated/20 p-2.5 flex items-center justify-between text-left hover:bg-elevated/40 transition-colors group"
+      >
+        <div className="flex items-center gap-2 text-[0.75rem] text-muted-foreground">
+          <Terminal size={12} />
+          <span>{pendingCount} diagnostic check{pendingCount !== 1 ? 's' : ''} — not completed</span>
+        </div>
+        <span className="text-[0.6875rem] text-accent-text opacity-0 group-hover:opacity-100 transition-opacity">
+          Expand
+        </span>
+      </button>
+    )
+  }
+
+  // ── Submitted state ──
+  if (submitted) {
+    return (
+      <div className="rounded-lg border border-success/20 bg-success-dim/20 p-3 space-y-1.5">
+        <div className="flex items-center gap-2 text-[0.8125rem] font-medium text-success">
+          <Check size={14} />
+          <span>{doneCount} checked, {skippedCount} skipped</span>
+        </div>
+        <div className="space-y-0.5">
+          {responses.map((r, i) => (
+            <div key={i} className="flex items-center gap-2 text-[0.75rem] text-muted-foreground">
+              {r.state === 'done' ? (
+                <Check size={10} className="text-success shrink-0" />
+              ) : (
+                <SkipForward size={10} className="text-muted-foreground shrink-0" />
+              )}
+              <span className={r.state === 'skipped' ? 'line-through opacity-60' : ''}>
+                {r.label}
+              </span>
+            </div>
+          ))}
+        </div>
+      </div>
+    )
+  }
+
+  return (
+    <div className="space-y-2">
+      {/* Run All button — only if multiple commands exist */}
+      {commandActions.length > 1 && (
+        <div>
+          <button
+            onClick={() => setShowRunAll(!showRunAll)}
+            className="flex items-center gap-1.5 text-[0.75rem] font-medium text-accent-text hover:text-accent transition-colors"
+          >
+            <Terminal size={12} />
+            <span>Run All ({commandActions.length} commands)</span>
+            {showRunAll ? <ChevronUp size={12} /> : <ChevronDown size={12} />}
+          </button>
+
+          {showRunAll && (
+            <div className="mt-2 rounded-lg border border-default bg-code p-3">
+              <div className="flex items-center justify-between mb-2">
+                <span className="text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
+                  Combined diagnostic script
+                </span>
+                <button
+                  onClick={() => handleCopyCommand(combinedScript)}
+                  className="flex items-center gap-1 text-[0.75rem] text-muted-foreground hover:text-heading transition-colors"
+                >
+                  <Copy size={11} />
+                  <span>Copy</span>
+                </button>
+              </div>
+              <pre className="text-[0.8125rem] font-mono text-heading whitespace-pre-wrap overflow-x-auto">
+                {combinedScript}
+              </pre>
+            </div>
+          )}
+        </div>
+      )}
+
+      {/* Individual action cards */}
+      {actions.map((action, idx) => {
+        const response = responses[idx]
+        const isExpanded = response.state === 'pasting' || response.state === 'typing'
+
+        return (
+          <div
+            key={idx}
+            className={cn(
+              'rounded-lg border p-3 transition-all',
+              response.state === 'done' ? 'border-success/30 bg-success-dim/30' :
+              response.state === 'skipped' ? 'border-default/50 bg-elevated/20 opacity-60' :
+              'border-default bg-card hover:border-hover'
+            )}
+          >
+            {/* Card header */}
+            <div className="flex items-start justify-between gap-2">
+              <div className="flex-1 min-w-0">
+                <div className="text-[0.8125rem] font-medium text-heading">{action.label}</div>
+                {action.description && (
+                  <div className="text-[0.75rem] text-muted-foreground mt-0.5">{action.description}</div>
+                )}
+              </div>
+
+              {/* Status badge for handled cards */}
+              {response.state === 'done' && (
+                <span className="shrink-0 text-[10px] font-semibold uppercase tracking-wider text-success">Done</span>
+              )}
+              {response.state === 'skipped' && (
+                <span className="shrink-0 text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">Skipped</span>
+              )}
+            </div>
+
+            {/* Command with copy button */}
+            {action.command && response.state !== 'skipped' && (
+              <div className="mt-2 flex items-center gap-2 rounded bg-code px-2.5 py-1.5">
+                <code className="flex-1 text-[0.75rem] font-mono text-heading truncate">
+                  {action.command}
+                </code>
+                <button
+                  onClick={() => handleCopyCommand(action.command!)}
+                  className="shrink-0 text-muted-foreground hover:text-heading transition-colors"
+                  title="Copy command"
+                >
+                  <Copy size={12} />
+                </button>
+              </div>
+            )}
+
+            {/* Action buttons — only for pending cards */}
+            {response.state === 'pending' && !disabled && (
+              <div className="mt-2 flex flex-col sm:flex-row items-stretch sm:items-center gap-2">
+                <button
+                  onClick={() => updateCard(idx, { state: 'pasting' })}
+                  className="flex items-center justify-center gap-1 rounded-md border border-accent/40 bg-accent-dim/30 px-2.5 py-2 sm:py-1 text-[0.75rem] font-medium text-accent-text hover:bg-accent-dim/50 transition-colors min-h-[44px] sm:min-h-0"
+                >
+                  <Clipboard size={11} />
+                  Paste Result
+                </button>
+                <button
+                  onClick={() => updateCard(idx, { state: 'typing' })}
+                  className="flex items-center justify-center gap-1 rounded-md border border-default bg-elevated/50 px-2.5 py-2 sm:py-1 text-[0.75rem] font-medium text-heading hover:bg-elevated transition-colors min-h-[44px] sm:min-h-0"
+                >
+                  Type Answer
+                </button>
+                <button
+                  onClick={() => updateCard(idx, { state: 'skipped' })}
+                  className="flex items-center justify-center gap-1 rounded-md px-2.5 py-2 sm:py-1 text-[0.75rem] text-muted-foreground hover:text-heading transition-colors min-h-[44px] sm:min-h-0"
+                >
+                  <SkipForward size={11} />
+                  Skip
+                </button>
+              </div>
+            )}
+
+            {/* Expanded input area */}
+            {isExpanded && (
+              <div className="mt-2">
+                <textarea
+                  autoFocus
+                  value={response.value}
+                  onChange={e => updateCard(idx, { value: e.target.value })}
+                  placeholder={response.state === 'pasting' ? 'Paste command output here...' : 'Type your answer...'}
+                  className="w-full rounded-md border border-default bg-input px-3 py-2 text-[0.8125rem] text-heading placeholder:text-muted-foreground font-mono resize-y min-h-[60px] max-h-[200px] overflow-y-auto focus:outline-none focus:border-accent focus:ring-1 focus:ring-accent/30"
+                  rows={3}
+                />
+                <div className="mt-1.5 flex items-center gap-2">
+                  <button
+                    onClick={() => updateCard(idx, { state: 'done' })}
+                    disabled={!response.value.trim()}
+                    className="flex items-center gap-1 rounded-md bg-accent px-2.5 py-1 text-[0.75rem] font-medium text-white disabled:opacity-40 hover:bg-accent-hover transition-colors"
+                  >
+                    <Check size={11} />
+                    Done
+                  </button>
+                  <button
+                    onClick={() => updateCard(idx, { state: 'pending', value: '' })}
+                    className="text-[0.75rem] text-muted-foreground hover:text-heading transition-colors"
+                  >
+                    Cancel
+                  </button>
+                </div>
+              </div>
+            )}
+          </div>
+        )
+      })}
+
+      {/* Submit / Error / Loading */}
+      {anyInteracted && (
+        <div className="flex items-center gap-3">
+          <button
+            onClick={handleSubmit}
+            disabled={!allHandled || disabled || submitting}
+            className={cn(
+              'flex items-center gap-1.5 rounded-lg px-4 py-2 text-[0.8125rem] font-medium transition-colors',
+              allHandled && !submitting
+                ? 'bg-accent text-white hover:bg-accent-hover'
+                : 'bg-elevated text-muted-foreground cursor-not-allowed'
+            )}
+          >
+            {submitting ? (
+              <>
+                <Loader2 size={13} className="animate-spin" />
+                Sending...
+              </>
+            ) : (
+              <>
+                <Send size={13} />
+                Send Responses
+              </>
+            )}
+          </button>
+
+          {submitError && (
+            <div className="flex items-center gap-1.5 text-[0.75rem] text-danger">
+              <AlertCircle size={12} />
+              <span>Failed to send</span>
+              <button
+                onClick={handleSubmit}
+                className="underline hover:no-underline"
+              >
+                Retry
+              </button>
+            </div>
+          )}
+        </div>
+      )}
+    </div>
+  )
+}

frontend/src/components/flowpilot/FlowPilotSession.tsx

@@ -10,6 +10,7 @@ import type {
   StatusUpdateContext,
   StatusUpdateResponse,
 } from '@/types/ai-session'
+import type { BranchResponse } from '@/types/branching'
 import { ConfidenceIndicator } from './ConfidenceIndicator'
 import { FlowPilotStepCard } from './FlowPilotStepCard'
 import { FlowPilotMessageBar } from './FlowPilotMessageBar'
@@ -17,6 +18,8 @@ import { SessionDocView } from './SessionDocView'
 import { StatusUpdateModal } from './StatusUpdateModal'
 import { SessionTicketCard } from './SessionTicketCard'
 import { SimilarSessions } from './SimilarSessions'
+import { BranchMap } from '@/components/session/BranchMap'
+import { BranchTransitionBar } from '@/components/session/BranchTransitionBar'
 import { TicketPickerModal } from '@/components/session/TicketPickerModal'
 import { aiSessionsApi } from '@/api'
 import { toast } from '@/lib/toast'
@@ -36,6 +39,10 @@ interface FlowPilotSessionProps {
   onRate: (rating: number) => void
   onReloadSession?: () => Promise<void>
   onGenerateStatusUpdate?: (audience: StatusUpdateAudience, length: StatusUpdateLength, context: StatusUpdateContext) => Promise<StatusUpdateResponse>
+  // Branching props (optional — only present for branching sessions)
+  branches?: BranchResponse[]
+  activeBranchId?: string | null
+  onBranchSwitch?: (branchId: string) => void
 }
 
 export function FlowPilotSession({
@@ -52,12 +59,34 @@ export function FlowPilotSession({
   onRate,
   onReloadSession,
   onGenerateStatusUpdate,
+  branches,
+  activeBranchId,
+  onBranchSwitch,
 }: FlowPilotSessionProps) {
   const scrollRef = useRef<HTMLDivElement>(null)
   const [showTicketPicker, setShowTicketPicker] = useState(false)
   const [linkingTicket, setLinkingTicket] = useState(false)
   const [showShareCommunication, setShowShareCommunication] = useState(false)
   const [showMobileSidebar, setShowMobileSidebar] = useState(false)
+  const prevBranchIdRef = useRef<string | null>(null)
+  const [branchTransition, setBranchTransition] = useState<{
+    from: BranchResponse | null
+    to: BranchResponse
+  } | null>(null)
+
+  // Track branch switches and show transition bar
+  useEffect(() => {
+    if (!activeBranchId || !branches?.length) return
+    const prev = prevBranchIdRef.current
+    if (prev && prev !== activeBranchId) {
+      const fromBranch = branches.find(b => b.id === prev) ?? null
+      const toBranch = branches.find(b => b.id === activeBranchId)
+      if (toBranch) {
+        setBranchTransition({ from: fromBranch, to: toBranch })
+      }
+    }
+    prevBranchIdRef.current = activeBranchId
+  }, [activeBranchId, branches])
 
   const handleLinkTicket = async (ticketId: string, _ticket: PSATicketInfo) => {
     if (!session.psa_connection_id && !session.ticket_data) {
@@ -218,6 +247,14 @@ export function FlowPilotSession({
         {/* Conversation column — pb-24 provides clearance for the fixed message bar */}
         <div ref={scrollRef} className="flex-1 overflow-y-auto p-3 pb-24 sm:p-4 sm:pb-24 lg:p-6 lg:pb-24">
           <div className="mx-auto max-w-2xl space-y-3">
+            {/* Branch transition bar */}
+            {branchTransition && (
+              <BranchTransitionBar
+                fromBranch={branchTransition.from}
+                toBranch={branchTransition.to}
+              />
+            )}
+
             {allSteps.map((step) => (
               <FlowPilotStepCard
                 key={step.step_id}
@@ -226,6 +263,8 @@ export function FlowPilotSession({
                 isProcessing={isProcessing && currentStep?.step_id === step.step_id}
                 sessionId={session.id}
                 onRespond={onRespond}
+                onBranchSwitch={onBranchSwitch}
+                activeBranchId={activeBranchId}
               />
             ))}
           </div>
@@ -236,6 +275,15 @@ export function FlowPilotSession({
           className="hidden w-72 shrink-0 overflow-y-auto border-l border-border p-4 lg:block"
         >
           <div className="space-y-4">
+            {/* Branch map (branching sessions only) */}
+            {session.is_branching && branches && branches.length > 0 && onBranchSwitch && (
+              <BranchMap
+                branches={branches}
+                activeBranchId={activeBranchId ?? null}
+                onSelectBranch={onBranchSwitch}
+              />
+            )}
+
             {/* Ticket context */}
             {session.psa_ticket_id ? (
               <SessionTicketCard

frontend/src/components/flowpilot/FlowPilotStepCard.tsx

@@ -1,5 +1,5 @@
 import { useState } from 'react'
-import { MessageSquare, Zap, CheckCircle2, SkipForward, ChevronDown, ChevronUp } from 'lucide-react'
+import { MessageSquare, Zap, CheckCircle2, SkipForward, ChevronDown, ChevronUp, GitFork } from 'lucide-react'
 import { cn } from '@/lib/utils'
 import type { AISessionStepResponse, StepResponseRequest } from '@/types/ai-session'
 import { isScriptGenerationAction, isScriptBuilderAction, getActionType } from '@/types/ai-session'
@@ -13,6 +13,8 @@ interface FlowPilotStepCardProps {
   isProcessing: boolean
   sessionId?: string
   onRespond: (response: StepResponseRequest) => void
+  onBranchSwitch?: (branchId: string) => void
+  activeBranchId?: string | null
 }
 
 const STEP_TYPE_ICONS = {
@@ -23,9 +25,10 @@ const STEP_TYPE_ICONS = {
   info_request: MessageSquare,
   script_generation: Zap,
   note: MessageSquare,
+  fork: GitFork,
 } as const
 
-export function FlowPilotStepCard({ step, isCurrentStep, isProcessing, sessionId, onRespond }: FlowPilotStepCardProps) {
+export function FlowPilotStepCard({ step, isCurrentStep, isProcessing, sessionId, onRespond, onBranchSwitch, activeBranchId }: FlowPilotStepCardProps) {
   const [isCollapsed, setIsCollapsed] = useState(!isCurrentStep)
 
   const content = step.content as Record<string, unknown>
@@ -94,6 +97,65 @@ export function FlowPilotStepCard({ step, isCurrentStep, isProcessing, sessionId
     )
   }
 
+  // Fork step — special rendering with branch options
+  if (contentType === 'fork') {
+    const forkReason = (content.fork_reason as string) || stepText
+    const forkBranches = (content.fork_branches as Array<{ branch_id: string; label: string }>) || []
+
+    return (
+      <div className="card-flat p-3 sm:p-4 lg:p-5 border-accent/30">
+        {/* Context message */}
+        {step.context_message && (
+          <div className="mb-3 rounded-lg bg-primary/5 px-3 py-2 border border-primary/10">
+            <MarkdownContent content={step.context_message} className="text-xs text-muted-foreground" />
+          </div>
+        )}
+
+        {/* Fork header */}
+        <div className="flex items-center gap-2 mb-3">
+          <span className="flex h-7 w-7 shrink-0 items-center justify-center rounded-lg bg-accent-dim">
+            <GitFork size={14} className="text-accent" />
+          </span>
+          <span className="text-[10px] font-semibold uppercase tracking-wider text-accent-text">
+            Diagnostic Fork
+          </span>
+        </div>
+
+        {/* Fork reason */}
+        <MarkdownContent content={forkReason} className="text-sm mb-4" />
+
+        {/* Branch options */}
+        {forkBranches.length > 0 && onBranchSwitch && (
+          <div className="flex flex-col gap-2">
+            {forkBranches.map((branch) => {
+              const isActive = branch.branch_id === activeBranchId
+              return (
+                <button
+                  key={branch.branch_id}
+                  onClick={() => onBranchSwitch(branch.branch_id)}
+                  className={cn(
+                    'w-full text-left rounded-[5px] border px-3 py-2.5 transition-colors',
+                    'hover:bg-elevated',
+                    isActive
+                      ? 'border-accent bg-accent-dim'
+                      : 'border-default bg-elevated/50'
+                  )}
+                >
+                  <p className={cn(
+                    'text-sm font-medium',
+                    isActive ? 'text-accent-text' : 'text-heading'
+                  )}>
+                    {branch.label}
+                  </p>
+                </button>
+              )
+            })}
+          </div>
+        )}
+      </div>
+    )
+  }
+
   // Current active step
   return (
     <div

frontend/src/components/session/BranchNode.tsx

@@ -78,7 +78,7 @@ export function BranchNode({ branch, depth, isActive, onClick }: BranchNodeProps
         type="button"
         onClick={() => onClick(branch.id)}
         className={cn(
-          'w-full text-left rounded-lg border p-2.5 transition-all duration-150',
+          'w-full text-left rounded-lg border p-2.5 transition-all duration-150 cursor-pointer',
           isActive
             ? cn('bg-card', config.borderClass)
             : 'bg-card/60 border-default hover:bg-card hover:border-hover',
@@ -102,8 +102,12 @@ export function BranchNode({ branch, depth, isActive, onClick }: BranchNodeProps
 
           {/* Expanded card positioned over the original */}
           <div
+            role="button"
+            tabIndex={0}
+            onClick={() => onClick(branch.id)}
+            onKeyDown={(e) => { if (e.key === 'Enter' || e.key === ' ') onClick(branch.id) }}
             className={cn(
-              'absolute z-50 inset-x-0 top-0',
+              'absolute z-50 inset-x-0 top-0 cursor-pointer',
               'bg-card border rounded-lg p-2.5',
               'shadow-[0_8px_32px_rgba(0,0,0,0.5)]',
               config.borderClass,

frontend/src/components/ui/MarkdownContent.tsx

@@ -79,9 +79,9 @@ export function MarkdownContent({ content, className }: MarkdownContentProps) {
         ),
         // Style horizontal rules
         hr: () => <hr className="my-4 border-border" />,
-        // Style blockquotes
+        // Style blockquotes — used for AI questions/action items that need to stand out
         blockquote: ({ children }) => (
-          <blockquote className="mb-3 border-l-4 border-border pl-4 italic text-muted-foreground last:mb-0">
+          <blockquote className="mb-3 rounded-lg border border-accent/20 bg-accent-dim/50 px-4 py-3 not-italic text-heading last:mb-0">
             {children}
           </blockquote>
         ),

frontend/src/pages/FlowPilotSessionPage.tsx

@@ -2,9 +2,12 @@ import { useEffect, useRef, useState } from 'react'
 import { useParams, useSearchParams, useLocation, useBlocker, useNavigate } from 'react-router-dom'
 import { Sparkles, Loader2, AlertTriangle, CheckCircle2, ArrowUpRight, FileText, MoreHorizontal, Pause, X } from 'lucide-react'
 import { useFlowPilotSession } from '@/hooks/useFlowPilotSession'
+import { useBranching } from '@/hooks/useBranching'
 import { FlowPilotIntake, FlowPilotSession, SessionBriefing } from '@/components/flowpilot'
 import { EscalateModal } from '@/components/flowpilot/EscalateModal'
 import { StatusUpdateModal } from '@/components/flowpilot/StatusUpdateModal'
+import { HandoffModal } from '@/components/session/HandoffModal'
+import { handoffsApi } from '@/api/handoffs'
 import { aiSessionsApi } from '@/api'
 import { toast } from '@/lib/toast'
 
@@ -16,12 +19,14 @@ export default function FlowPilotSessionPage() {
   const prefill = (location.state as { prefill?: string } | null)?.prefill || ''
   const isPickup = searchParams.get('pickup') === 'true'
   const fp = useFlowPilotSession()
+  const branching = useBranching()
   const prefillHandledRef = useRef(false)
   const [showOverflow, setShowOverflow] = useState(false)
   const [showResolve, setShowResolve] = useState(false)
   const [showEscalate, setShowEscalate] = useState(false)
   const [showAbandon, setShowAbandon] = useState(false)
   const [showStatusUpdate, setShowStatusUpdate] = useState(false)
+  const [showHandoff, setShowHandoff] = useState(false)
   const [resolutionSummary, setResolutionSummary] = useState('')
   const [submitting, setSubmitting] = useState(false)
 
@@ -48,6 +53,13 @@ export default function FlowPilotSessionPage() {
     }
   }, [sessionId]) // eslint-disable-line react-hooks/exhaustive-deps
 
+  // Load branches when session is branching
+  useEffect(() => {
+    if (fp.session?.is_branching && fp.session.id) {
+      branching.loadBranches(fp.session.id)
+    }
+  }, [fp.session?.is_branching, fp.session?.id]) // eslint-disable-line react-hooks/exhaustive-deps
+
   const handlePickupContinue = async () => {
     if (!sessionId) return
     setPickingUp(true)
@@ -64,6 +76,15 @@ export default function FlowPilotSessionPage() {
     }
   }
 
+  const handleBranchSwitch = async (branchId: string) => {
+    if (!fp.session) return
+    const result = await branching.switchBranch(fp.session.id, branchId)
+    if (result) {
+      // Reload session to get updated steps for the switched branch
+      await fp.loadSession(fp.session.id)
+    }
+  }
+
   const handlePickupFresh = async (context: string) => {
     if (!sessionId) return
     setPickingUp(true)
@@ -375,6 +396,9 @@ export default function FlowPilotSessionPage() {
           onRate={fp.rateSession}
           onReloadSession={() => fp.loadSession(fp.session!.id)}
           onGenerateStatusUpdate={(audience, length, context) => fp.generateStatusUpdate({ audience, length, context })}
+          branches={branching.branches}
+          activeBranchId={branching.activeBranchId}
+          onBranchSwitch={handleBranchSwitch}
         />
       </div>
 
@@ -476,6 +500,18 @@ export default function FlowPilotSessionPage() {
         context="status"
         hasPsaTicket={!!fp.session.psa_ticket_id}
       />
+
+      {/* Handoff modal (branching sessions) */}
+      {fp.session.is_branching && showHandoff && (
+        <HandoffModal
+          onClose={() => setShowHandoff(false)}
+          onSubmit={async (data) => {
+            await handoffsApi.createHandoff(fp.session!.id, data)
+            setShowHandoff(false)
+            toast.success('Handoff created')
+          }}
+        />
+      )}
     </div>
   )
 }

frontend/src/types/ai-session.ts

@@ -221,9 +221,30 @@ export interface ChatMessageRequest {
   upload_ids?: string[]
 }
 
+export interface ForkMetadata {
+  fork_point_id: string
+  fork_reason: string
+  branches: Array<{ branch_id: string; label: string }>
+  active_branch_id: string
+}
+
+export interface ActionItem {
+  label: string
+  command?: string | null
+  description: string
+}
+
+export interface QuestionItem {
+  text: string
+  context?: string
+}
+
 export interface ChatMessageResponse {
   content: string
   suggested_flows: Array<{ tree_id: string; tree_name: string; tree_type: string; relevance_snippet: string }>
+  fork?: ForkMetadata | null
+  actions?: ActionItem[] | null
+  questions?: QuestionItem[] | null
 }
 
 export interface SimilarSession {