feat(psa): ticket queue dashboard with board selector and session auto-start

- Add PSABoard type + list_boards() to CW provider (cached 1h)
- Extend search_tickets with assigned_to_me, unassigned, board_ids, page, page_size
- New GET /integrations/psa/boards endpoint
- New TicketQueue dashboard component: My Tickets / Unassigned tabs,
  multi-select board filter, Load more pagination, Start Session per ticket
- Add TicketQueue to QuickStartPage after active sessions
- FlowPilotSessionPage auto-starts with ticket context when navigated
  from TicketQueue (psaTicketId + psaTicket in location.state)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

backend/app/services/psa/autotask/provider.py

@@ -11,6 +11,7 @@ from app.services.psa.types import (
     PSAMember,
     PSAConfiguration,
     PSATimeEntry,
+    PSABoard,
 )
 
 
@@ -58,6 +59,9 @@ class AutotaskProvider(PSAProvider):
     async def list_members(self) -> list[PSAMember]:
         raise NotImplementedError("Autotask integration coming soon")
 
+    async def list_boards(self) -> list[PSABoard]:
+        raise NotImplementedError("list_boards not implemented for this provider")
+
     async def get_ticket_configurations(self, ticket_id: str) -> list[PSAConfiguration]:
         raise NotImplementedError("Autotask integration coming soon")
 

backend/app/services/psa/base.py

@@ -12,6 +12,7 @@ from .types import (
     PSAMember,
     PSAConfiguration,
     PSATimeEntry,
+    PSABoard,
 )
 
 
@@ -64,6 +65,10 @@ class PSAProvider(ABC):
     async def list_members(self) -> list[PSAMember]:
         ...
 
+    @abstractmethod
+    async def list_boards(self) -> list[PSABoard]:
+        ...
+
     @abstractmethod
     async def get_ticket_configurations(self, ticket_id: str) -> list[PSAConfiguration]:
         ...

backend/app/services/psa/connectwise/provider.py

@@ -16,6 +16,7 @@ from app.services.psa.types import (
     PSAMember,
     PSAConfiguration,
     PSATimeEntry,
+    PSABoard,
 )
 from .client import ConnectWiseClient
 
@@ -55,11 +56,16 @@ class ConnectWiseProvider(PSAProvider):
         return self._map_ticket(data)
 
     async def search_tickets(self, query: str, **filters) -> list[PSATicket]:
-        """Search CW tickets by summary. Supports board_id and status_id filters."""
+        """Search CW tickets by summary. Supports board_id, status_id, member_id,
+        unassigned, board_ids, page, and page_size filters."""
+        page_size = filters.get("page_size", 10)
+        page = filters.get("page", 1)
+
         params: dict = {
             "fields": "id,summary,company,board,status,priority,closedFlag",
             "orderBy": "id desc",
-            "pageSize": 25,
+            "pageSize": page_size,
+            "page": page,
         }
 
         # Build CW condition query
@@ -72,6 +78,14 @@ class ConnectWiseProvider(PSAProvider):
             conditions.append(f"status/id = {filters['status_id']}")
         if not filters.get("include_closed", False):
             conditions.append("closedFlag = false")
+        if filters.get("member_id") is not None:
+            conditions.append(f"resources/member/id = {filters['member_id']}")
+        if filters.get("unassigned", False):
+            conditions.append("resources = null")
+        board_ids: list[int] = filters.get("board_ids") or []
+        if board_ids:
+            board_cond = " or ".join(f"board/id = {bid}" for bid in board_ids)
+            conditions.append(f"({board_cond})")
 
         if conditions:
             params["conditions"] = " and ".join(conditions)
@@ -270,6 +284,32 @@ class ConnectWiseProvider(PSAProvider):
         psa_cache.set(cache_key, result, ttl_seconds=900)
         return result
 
+    async def list_boards(self) -> list[PSABoard]:
+        """List active CW service boards (cached 1 hour)."""
+        cache_key = "boards"
+        cached = psa_cache.get(cache_key)
+        if cached is not None:
+            return cached
+
+        data = await self.client.get(
+            "/service/boards",
+            params={
+                "fields": "id,name,inactiveFlag",
+                "conditions": "inactiveFlag = false",
+                "pageSize": 100,
+            },
+        )
+        result = [
+            PSABoard(
+                id=b["id"],
+                name=b["name"],
+                inactive=b.get("inactiveFlag", False),
+            )
+            for b in (data if isinstance(data, list) else [])
+        ]
+        psa_cache.set(cache_key, result, ttl_seconds=3600)
+        return result
+
     # ── Ticket Context ────────────────────────────────────────────────
 
     async def get_ticket_context(

backend/app/services/psa/halopsa/provider.py

@@ -11,6 +11,7 @@ from app.services.psa.types import (
     PSAMember,
     PSAConfiguration,
     PSATimeEntry,
+    PSABoard,
 )
 
 
@@ -58,6 +59,9 @@ class HaloPSAProvider(PSAProvider):
     async def list_members(self) -> list[PSAMember]:
         raise NotImplementedError("Halo PSA integration coming soon")
 
+    async def list_boards(self) -> list[PSABoard]:
+        raise NotImplementedError("list_boards not implemented for this provider")
+
     async def get_ticket_configurations(self, ticket_id: str) -> list[PSAConfiguration]:
         raise NotImplementedError("Halo PSA integration coming soon")
 

backend/app/services/psa/types.py

@@ -67,6 +67,12 @@ class PSATimeEntry(BaseModel):
     created_at: str | None = None
 
 
+class PSABoard(BaseModel):
+    id: int
+    name: str
+    inactive: bool = False
+
+
 class NoteType:
     INTERNAL_ANALYSIS = "internal_analysis"
     RESOLUTION = "resolution"