feat(psa): ticket queue dashboard with board selector and session auto-start
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- Add PSABoard type + list_boards() to CW provider (cached 1h)
- Extend search_tickets with assigned_to_me, unassigned, board_ids, page, page_size
- New GET /integrations/psa/boards endpoint
- New TicketQueue dashboard component: My Tickets / Unassigned tabs,
  multi-select board filter, Load more pagination, Start Session per ticket
- Add TicketQueue to QuickStartPage after active sessions
- FlowPilotSessionPage auto-starts with ticket context when navigated
  from TicketQueue (psaTicketId + psaTicket in location.state)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
2026-04-15 03:20:45 +00:00
parent b18072e24b
commit 346576a730
14 changed files with 595 additions and 16 deletions

View File

@@ -27,6 +27,7 @@ from app.schemas.psa_connection import (
PsaMemberMappingSaveRequest,
PsaMemberResponse,
AutoMatchResult,
PSABoardResponse,
)
from app.core.config import settings
from app.services.psa.encryption import (
@@ -345,26 +346,91 @@ async def update_flowpilot_settings(
# ── ticket / status / company endpoints ──────────────────────────
@router.get("/tickets/search", response_model=list[PSATicketSearchResult])
async def search_tickets(
@router.get("/boards", response_model=list[PSABoardResponse])
async def list_boards(
current_user: Annotated[User, Depends(require_engineer_or_admin)],
db: Annotated[AsyncSession, Depends(get_db)],
query: str = "",
board_id: int | None = None,
status_id: int | None = None,
include_closed: bool = False,
):
"""Search ConnectWise tickets."""
"""List PSA service boards."""
if not current_user.account_id:
raise HTTPException(status_code=400, detail="User has no account")
from app.services.psa.registry import get_provider_for_account
from app.services.psa.exceptions import PSAError
try:
provider = await get_provider_for_account(current_user.account_id, db)
boards = await provider.list_boards()
return [PSABoardResponse(id=b.id, name=b.name) for b in boards]
except PSAError as e:
raise HTTPException(status_code=502, detail=str(e))
@router.get("/tickets/search", response_model=list[PSATicketSearchResult])
async def search_tickets(
current_user: Annotated[User, Depends(require_engineer_or_admin)],
db: Annotated[AsyncSession, Depends(get_db)],
query: str = "",
board_id: int | None = None,
status_id: int | None = None,
include_closed: bool = False,
assigned_to_me: bool = False,
unassigned: bool = False,
board_ids: str = "",
page: int = 1,
page_size: int = 10,
):
"""Search ConnectWise tickets."""
if not current_user.account_id:
raise HTTPException(status_code=400, detail="User has no account")
from app.services.psa.registry import get_provider_for_account
from app.services.psa.exceptions import PSAError
# Resolve assigned_to_me → member_id
member_id: str | None = None
if assigned_to_me:
conn_result = await db.execute(
select(PsaConnection).where(
PsaConnection.account_id == current_user.account_id,
PsaConnection.is_active.is_(True),
)
)
conn = conn_result.scalar_one_or_none()
if conn:
mapping_result = await db.execute(
select(PsaMemberMapping).where(
PsaMemberMapping.psa_connection_id == conn.id,
PsaMemberMapping.user_id == current_user.id,
)
)
mapping = mapping_result.scalar_one_or_none()
if mapping:
member_id = mapping.external_member_id
else:
# No mapping for this user — return empty list
return []
# Parse comma-separated board_ids
parsed_board_ids: list[int] = []
if board_ids:
try:
parsed_board_ids = [int(bid.strip()) for bid in board_ids.split(",") if bid.strip()]
except ValueError:
raise HTTPException(status_code=400, detail="board_ids must be comma-separated integers")
try:
provider = await get_provider_for_account(current_user.account_id, db)
tickets = await provider.search_tickets(
query, board_id=board_id, status_id=status_id, include_closed=include_closed
query,
board_id=board_id,
status_id=status_id,
include_closed=include_closed,
member_id=member_id,
unassigned=unassigned,
board_ids=parsed_board_ids,
page=page,
page_size=page_size,
)
return [
PSATicketSearchResult(