feat: AI chat conclusion + survey completion & management (#95)

* fix: increase assistant chat input height from 1 to 3 rows

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* feat: add Anthropic prompt caching to assistant chat

Cache the static system prompt and conversation history prefix across
turns, reducing input token costs by ~80% on multi-turn conversations.
RAG context is intentionally uncached since it changes per query.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* feat: add Microsoft Learn MCP integration + refine assistant system prompt

- Integrate Microsoft Learn MCP server via Anthropic's MCP connector
  for real-time documentation lookups (docs search, fetch, code samples)
- Refine system prompt: clear persona, structured answer guidelines,
  when to use RAG flows vs Microsoft Learn, guardrails against fabrication
- Add ENABLE_MCP_MICROSOFT_LEARN config toggle (default: True)
- Fix bugs from prior edit: wrong MCP URL, broken indentation, undefined
  usage/token variables, NOT_GIVEN for disabled MCP params
- Log MCP tool usage and cache performance

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* feat: AI chat session conclusion + survey completion & management

AI Assistant - Conclude Session:
- 3-step modal: select outcome (resolved/escalated/paused), add notes, AI-generated summary
- AI generates structured ticket notes from conversation transcript (PSA-ready format)
- Copy to clipboard for pasting into ticketing systems
- "Resume in New Chat" for paused sessions (pre-loads context into new chat)
- Backend: POST /chats/{id}/conclude endpoint, conclusion_summary/outcome/concluded_at fields
- Migration 048: add conclusion fields to assistant_chats

Survey Completion Flow:
- Email-to-self option after submission (branded HTML email with formatted responses)
- Finish button navigates to /survey/thank-you page
- Thank you page with close-window message and feedback email callout
- Already-submitted state updated with same messaging
- Backend: POST /survey/email-copy public endpoint

Survey Admin Management:
- Read/unread indicators (cyan dot, bold name, auto-mark on expand)
- Unread count stat card
- Per-row context menu: mark read/unread, archive/unarchive, delete
- Bulk actions bar: select all, mark read/unread, archive, delete
- Show Archived toggle to filter archived responses
- Backend: 7 new admin endpoints (read, unread, archive, unarchive, delete, bulk)
- Migration 049: add is_read, archived_at to survey_responses

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* fix: initialize VerifyEmailPage state from token to avoid setState in effect

Moves the no-token error case from useEffect into initial state to satisfy
the react-hooks/set-state-in-effect ESLint rule.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

---------

Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>

backend/alembic/versions/048_add_chat_conclusion_fields.py

@@ -0,0 +1,36 @@
+"""Add conclusion fields to assistant_chats.
+
+Revision ID: 048
+Revises: 047
+Create Date: 2026-03-05
+"""
+from typing import Sequence, Union
+
+from alembic import op
+import sqlalchemy as sa
+
+revision: str = "048"
+down_revision: str = "047"
+branch_labels: Union[str, Sequence[str], None] = None
+depends_on: Union[str, Sequence[str], None] = None
+
+
+def upgrade() -> None:
+    op.add_column(
+        "assistant_chats",
+        sa.Column("conclusion_outcome", sa.String(20), nullable=True),
+    )
+    op.add_column(
+        "assistant_chats",
+        sa.Column("conclusion_summary", sa.String, nullable=True),
+    )
+    op.add_column(
+        "assistant_chats",
+        sa.Column("concluded_at", sa.DateTime(timezone=True), nullable=True),
+    )
+
+
+def downgrade() -> None:
+    op.drop_column("assistant_chats", "concluded_at")
+    op.drop_column("assistant_chats", "conclusion_summary")
+    op.drop_column("assistant_chats", "conclusion_outcome")

backend/alembic/versions/049_add_survey_response_management_fields.py

@@ -0,0 +1,31 @@
+"""Add is_read and archived_at to survey_responses.
+
+Revision ID: 049
+Revises: 048
+Create Date: 2026-03-05
+"""
+from typing import Sequence, Union
+
+from alembic import op
+import sqlalchemy as sa
+
+revision: str = "049"
+down_revision: str = "048"
+branch_labels: Union[str, Sequence[str], None] = None
+depends_on: Union[str, Sequence[str], None] = None
+
+
+def upgrade() -> None:
+    op.add_column(
+        "survey_responses",
+        sa.Column("is_read", sa.Boolean(), nullable=False, server_default="false"),
+    )
+    op.add_column(
+        "survey_responses",
+        sa.Column("archived_at", sa.DateTime(timezone=True), nullable=True),
+    )
+
+
+def downgrade() -> None:
+    op.drop_column("survey_responses", "archived_at")
+    op.drop_column("survey_responses", "is_read")