Reorganizing the navigation around workflow stages — what engineers do when they're working a ticket vs building flows vs reviewing results. Also explores splitting AI Assistant into two distinct tools with clearer purpose.
Three clear workflow stages. "Resolve" is front and center because that's what engineers spend most time doing. AI is split: copilot lives in Resolve, builder lives in Build.
Only two groups instead of three. Dashboard top, then "Work" (active troubleshooting) and "Build" (authoring + review). Exports and Analytics move into Build since they're about improving process, not resolving tickets.
Used during active sessions. Suggests next steps, explains errors, provides context from ticket data and knowledge base.
Used when building new flows from scratch. Conversational interface to generate decision trees, procedural steps, and intake forms.