# ResolutionFlow — From Issue to Resolution, Documented

Now in Beta — Join early access

# Stop writing ticket notes.
Start generating them.

AI-guided decision trees that walk your engineers through troubleshooting — and automatically document every step, ready for your PSA ticket.

Start Free See How It Works

Built by MSP engineers, for MSP engineers

15+
Years MSP Experience
70%
Less Time on Documentation
0
Ticket Notes Written by Hand
ResolutionFlow ✕
🔒 app.resolutionflow.com/editor
Outlook Not Syncing
Yes
Check profile config
No
Verify credentials
The Problem
Documentation is broken.
Everyone knows it.
Engineers don't want to write it. Managers hate chasing it. Clients never see it. The same issues get solved from scratch every time.
⏱

### 15–25 min lost per ticket

Engineers spend more time documenting what they did than actually doing it. After a complex issue, writing notes is the last thing anyone wants to do.

📋

### Vague, useless notes

"Fixed Outlook" tells you nothing. Documentation written under pressure tends toward generalities that help nobody the second time around.

🔄

### Knowledge walks out the door

When a senior engineer leaves, years of tribal knowledge disappear overnight. New hires spend months building up what was never captured.

🧠

### Context switching kills speed

Jumping between the issue, documentation tools, PSA tickets, and knowledge bases fragments focus and slows resolution.

The Answer
Resolution + Documentation − Time = ResolutionFlow

What if documentation was a byproduct of solving the issue — not a separate task? What if your engineers never had to write another ticket note?

How It Works
Three steps. Zero note-writing.
Build once, run forever. Every session generates documentation automatically.

### Build a Flow

Use the visual Flow Editor to create branching decision trees for any troubleshooting scenario. Drag, connect, and enrich steps with commands, notes, and AI suggestions.

▶ Start
→
Check DNS
→
Yes / No?
→
✓ Resolved

### Run a Session

An engineer launches the flow on a live ticket. FlowPilot — your AI copilot — acts as a virtual senior engineer, guiding decisions and capturing every action in real time.

FlowPilot: Is the user on VPN?
Engineer: Yes, Cisco AnyConnect
FlowPilot: Check split tunnel config →
Auto-doc: Step captured ✓

### Export to Ticket

When the session ends, full documentation is generated — formatted for your PSA. Paste it directly into ConnectWise, Atera, or Syncro. Done.

ConnectWise Ticket #48291
10:04 ✓ Verified VPN connection active
10:06 ✓ Split tunnel misconfigured — fixed
10:08 ✓ Confirmed Outlook sync restored
10:09 ✓ Resolution: VPN split tunnel updated
Features
Everything your team needs to
resolve faster and document better.

### FlowPilot — Your AI Copilot

Like having a senior engineer on every call. FlowPilot suggests next steps, provides context-aware guidance, and automatically captures documentation as a byproduct of the troubleshooting session. It doesn't replace your team — it makes every engineer your best engineer.

### Visual Flow Editor

Build branching decision trees with a drag-and-drop canvas. Add steps, conditions, commands, and notes — no code required.

### Auto-Documentation

Every session generates timestamped, detailed notes — formatted for your PSA. Engineers never write another ticket note.

### Team Knowledge Sharing

Share flows across your team. When one engineer solves a new problem, the whole team benefits from that path — instantly.

### Session History & Analytics

Track which flows are used most, identify bottlenecks, and see how your team resolves issues over time.

### PSA Integration

Connect directly to ConnectWise, Atera, and Syncro. Export session docs straight to tickets — no copy-paste needed.

Pricing
Simple pricing. No surprises.
Start free. Upgrade when your team is ready.
Free
For individual techs evaluating
$0
Free forever

- 3 decision trees
- 20 sessions per month
- Auto-documentation export
- Session history (30 days)
- Community support

Get Started
Pro
For small MSPs with 1–5 techs
$15 /user/mo
Billed monthly or annually

- Unlimited decision trees
- Unlimited sessions
- FlowPilot AI copilot
- Auto-documentation export
- Full session history
- Tree templates library
- Priority support

Start Free Trial
Team
For growing MSPs with 5–25 techs
$25 /user/mo
Billed monthly or annually

- Everything in Pro
- PSA integration (ConnectWise, Atera, Syncro)
- Team analytics dashboard
- Session sharing & collaboration
- Client context system
- Role-based permissions
- Dedicated support

Start Free Trial

Need Enterprise (25+ techs, SSO, custom branding)? Contact us

We used to spend more time writing ticket notes than solving the actual issue. Now it just… happens. The documentation writes itself while we work.
Beta Tester — MSP Engineer, Southeast US

## Ready to stop writing ticket notes?

Join the beta and see what happens when documentation becomes automatic.

Join Beta

Free to start. No credit card required.