ResolutionFlow

# Stop Reinventing Fixes.
Build a Knowledge Engine.

Guided troubleshooting flows, AI-assisted resolution, and auto-generated ticket documentation for MSP teams.

Built for Managed Service Providers

## Your best engineers' knowledge shouldn't live only in their heads.

Every time a senior tech leaves, tribal knowledge goes with them. Junior engineers waste hours reinventing solutions that already exist. Ticket notes are inconsistent. Resolution times are unpredictable.

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### Guided Troubleshooting Flows

Turn your best engineers' proven processes into reusable decision trees that anyone on the team can follow.

AI

### AI Copilot (FlowPilot)

An AI assistant rides alongside every session, suggesting next steps and adapting to the situation in real time.

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### Automatic Documentation

Every session generates professional ticket notes and pushes them directly to your PSA. No more writing notes by hand.

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### Knowledge That Compounds

AI analyzes completed sessions and proposes new Flows automatically. Your knowledge base grows with every ticket resolved.

## How It Works

1

#### Build a Flow

Capture your team's troubleshooting processes as decision trees

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2

#### Run a Session

Engineers follow the Flow with AI copilot guidance

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#### Auto-Document

Session notes are generated and pushed to your PSA

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4

#### Learn & Improve

AI proposes new Flows from sessions automatically

Works with: ConnectWise PSA Autotask Halo PSA Slack Teams Email