Resolution Flow
resolutionflow.com

# Stop Reinventing Fixes.
Build a Knowledge Engine.

ResolutionFlow gives MSP engineers guided troubleshooting flows, AI-assisted resolution, and auto-generated ticket documentation — so your team resolves faster and never loses tribal knowledge.

### The Problem

- Senior techs solve the same issues from memory — juniors start from scratch every time
- Ticket notes are inconsistent, incomplete, or missing entirely
- Tribal knowledge walks out the door when people leave
- No standard process means unpredictable resolution times

### The ResolutionFlow Solution

- Decision-tree Flows capture your best engineers' proven troubleshooting paths
- AI copilot guides techs step-by-step and suggests next actions in real time
- Session documentation is auto-generated and pushed straight to your PSA
- Knowledge Flywheel turns every session into a potential new Flow

Key Capabilities
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#### Guided Flows

Build troubleshooting, project, and maintenance flows. Engineers follow proven paths instead of guessing.

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#### FlowPilot AI

AI copilot rides alongside the engineer — suggests options, explains context, and adapts to the situation.

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#### Auto Documentation

Every session generates professional ticket notes. Export as Markdown, HTML, PDF, or push directly to your PSA.

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#### Knowledge Flywheel

AI analyzes completed sessions and proposes new Flows automatically. Your knowledge base grows with every ticket.

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#### PSA Integration

Link sessions to tickets, pull client context, push notes — all without leaving ResolutionFlow.

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#### Team & RBAC

Multi-tenant teams with role-based access. Admins, engineers, and viewers — each sees what they need.

How It Works
1

##### Build a Flow

Create decision trees from your team's best troubleshooting processes

2

##### Run a Session

Engineer follows the Flow with AI copilot guidance on every step

3

##### Auto-Document

Session notes generated and pushed to your PSA ticket automatically

4

##### Learn & Improve

AI proposes new Flows from sessions — your knowledge compounds

### Integrations & Compatibility

ConnectWise PSA Autotask (Coming Soon) Halo PSA (Coming Soon) Slack Teams Email PDF / Markdown Export

### See It In Action

Book a 15-minute demo and see how ResolutionFlow transforms your team's troubleshooting.

Visit resolutionflow.com
Free trial available - No credit card required