## Endpoints

ConnectWise PSA supports Markdown formatting for notes such as on Ticket Detailed Descriptions. Here are the supported formatting options. 

|Formatting Type|API Markdown|Outcome in Ticket Notes|
|---|---|---|
|Bold|\*\*This is bold\*\*|**This is bold**|
|Italic|\*This is italic\*|_This is italic_|
|Underlined|\_\_This is underlined\_\_|<u>This is underlined</u>|
|Bold Italic|\*\*\*This is Bold Italic\*\*\*|_**This is Bold Italic**_|
|Bold Underlined|\*\*\_\_This is Bold Underlined\_\_\*\*|**<u>This is Bold Underlined</u>**|
|Underlined Italic|\*\_\_This is Underlined Italic\_\_\*|_<u>This is Underlined Italic</u>_|
|Bold Underlined Italic|\*\*\*\_\_This is Bold Italic Underlined\_\_\*\*\*|_<u><strong>This is Bold Italic Underlined</strong></u>_|
|Unformatting Formatted
text|\\\\\*We have 10 pallets of rock \\n\*We have 5 rocks per pallet|\*We have 10 pallets of rock
\*We have 5 rocks per pallet|
|Ordered Lists|1\. Regular Ordered List 1\\n2. Regular Ordered List 2|1\. Regular Ordered List 1
2\. Regular Ordered List 2|
|Italic Ordered Lists|1\. \*Italics Ordered List 1\*\\n2. \*Italics Ordered List 2\*|1.  _Italics Ordered List 1_
2.  _Italics Ordered List 2_|
|Bold Ordered Lists|1\. \*\*Bold Ordered List 1\*\*\\n2. \*\*Bold Ordered List 2\*\*|1.  **Bold** **Ordered List 1**
2.  **Bold** **Ordered List 2**|
|Underlined Ordered Lists|1\. \_\_Underlined Ordered List 1\_\_\\n2. \_\_Underlined Ordered List 2\_\_|1.  <u>Ordered List 1</u>
2.  <u>Ordered List 2</u>|
|Underlined Link - Ordered List|1\. \_\_\[Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\\n2. \_\_\[Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_|1.  <u><a href="https://www.google.com/" rel="nofollow">Ordered List 1</a></u>
2.  <u><a href="https://www.google.com/" rel="nofollow">Ordered List 2</a></u>|
|Italic Link - Ordered List|1\. \*\_\_\[Italic Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\\n2. \*\_\_\[Italic Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*|1.  _<u><a href="http://www.google.com/" rel="nofollow">Italic Ordered List 1</a></u>_
2.  _<u><a href="http://www.google.com/" rel="nofollow">Italic Ordered List 2</a></u>_|
|Bold Link - Ordered List|1\. \*\*\_\_\[Bold Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n2. \*\*\_\_\[Bold Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*|1.  **<u><a href="http://www.google.com/" rel="nofollow">Bold Ordered List 1</a></u>**
2.  **<u><a href="http://www.google.com/" rel="nofollow">Bold Ordered List 2</a></u>**|
|Bold Italic Link - Ordered List|1\. \*\*\*\_\_\[Bold Italic Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n2. \*\*\*\_\_\[Bold Italic Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|1.  **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Ordered List 1</a></u>_**
2.  **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Ordered List 2</a></u>_**|
|Bold Underlined Link - Ordered List|1\. \*\*\_\_\[Bold Underlined Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n2. \*\*\_\_\[Bold Underlined Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*\*|1.  **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Ordered List 1</a></u>**
    
2.  **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Ordered List 2</a></u>**|
|Italic Underlined Link - Ordered List|1\. \*\_\_\[Italic Underlined Link Ordered List 1\]([www.google.com/](http://www.google.com/))\_\_\*\\n2. \*\_\_\[Italic Underlined Link Ordered List 2\]([www.google.com/](http://www.google.com/))\_\_\*|1.  _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Link Ordered List 1</a></u>_
    
2.  _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Link Ordered List 2</a></u>_|
|Regular Unordered List|\* Regular Unordered List\\n\* Regular Unordered List|-   Regular Unordered List
-   Regular Unordered List|
|Bold Unordered List|\* \*\*Bold Unordered List\*\*\\n\* \*\*Bold Unordered List\*\*|-   **Bold Unordered List**
-   **Bold Unordered List**|
|Italic Unordered List|\* \*Italic Unordered List\*\\n\* \*Italic Unordered List\*|-   _Italic Unordered List_
-   _Italic Unordered List_|
|Underlined Unordered List|\* \_\_Underlined Unordered List\_\_\\n\* \_\_Underlined Unordered List\_\_|-   <u>Underlined Unordered List</u>
-   <u>Underlined Unordered List</u>|
|Bold Link - Unordered List|\* \*\*\_\_\[Bold Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n\* \*\*\_\_\[Bold Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*|-   **<u><a href="http://www.google.com/" rel="nofollow">Bold Link Unordered List</a></u>**
-   **<u><a href="http://www.google.com/" rel="nofollow">Bold Link Unordered List</a></u>**|
|Italic Link - Unordered List|\* \*\_\_\[Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\\n\* \*\_\_\[Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*|-   _<u><a href="http://www.google.com/" rel="nofollow">Italic Link Unordered List</a></u>_
-   _<u><a href="http://www.google.com/" rel="nofollow">Italic Link Unordered List</a></u>_|
|Underlined Link – Unordered List|\* \_\_Underlined Unordered List\_\_\\n\* \_\_Underlined Unordered List\_\_|-   <u>Underlined Link Unordered List</u>
-   <u>Underlined Link Unordered List</u>|
|Bold Italic Link - Unordered List|\* \*\*\*\_\_\[Bold Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n\* \*\*\*\_\_\[Bold Italic Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|-   **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Unordered List</a></u>_**
-   **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Unordered List</a></u>_**|
|Bold Underlined Link - Unordered List|\* \*\*\_\_\[Bold Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\\n\* \*\*\_\_\[Bold Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*|-   **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Unordered List</a></u>**
-   **<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined Unordered List</a></u>**|
|Italic Underlined Link - Unordered List|\* \*\_\_\[Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\\n\* \*\_\_\[Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*|-   _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Unordered List</a></u>_
-   _<u><a href="http://www.google.com/" rel="nofollow">Italic Underlined Unordered List</a></u>_|
|Link|\_\_\[link\]([www.google.com](http://www.google.com/))\_\_|<u><a href="http://www.google.com/" rel="nofollow">link</a></u>|
|Bold link|\*\*\_\_\[Bold link\]([www.google.com](http://www.google.com/))\_\_\*\*|**<u><a href="http://www.google.com/" rel="nofollow">Bold link</a></u>**|
|Italics link|\*\_\_\[Italics link\]([www.google.com](http://www.google.com/))\_\_\*|_<u><a href="http://www.google.com/" rel="nofollow">Italics link</a></u>_|
|Underlined link|\_\_\[Underlined link\]([www.google.com](http://www.google.com/))\_\_|<u><a href="http://www.google.com/" rel="nofollow">Underlined link</a></u>|
|Bold Italic link|\*\*\*\_\_\[Bold Italic link\]([www.google.com](http://www.google.com/))\_\_\*\*\*|**_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic link</a></u>_**|
|Bold Underlined link|\*\*\_\_\[Bold Underlined link\]([www.google.com](http://www.google.com/))\_\_\*\*|**<u><a href="http://www.google.com/" rel="nofollow">Bold Underlined link</a></u>**|
|Italics Underlined link|\*\_\_\[Italics Underlined link\]([www.google.com](http://www.google.com/))\_\_\*|_<u><a href="http://www.google.com/" rel="nofollow">Italics Underlined link</a></u>_|
|Bold Italic Underlined Link - Unordered List|\* \*\*\*\_\_\[Bold Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n\* \*\*\*\_\_\[Bold Italic Underlined Unordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|-   **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Unordered List</a></u>_**
-   **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Unordered List</a></u>_**|
|Bold Italic Underlined Link - Ordered List|1\. \*\*\*\_\_\[Bold Italic Underlined Ordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*\\n2. \*\*\*\_\_\[Bold Italic Underlined Ordered List\]([www.google.com/](http://www.google.com/))\_\_\*\*\*|1.  **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Ordered List</a></u>_**
2.  **_<u><a href="http://www.google.com/" rel="nofollow">Bold Italic Underlined Ordered List</a></u>_**|
|Image|!\[\]([https://media.giphy.com/media/LVrlKiw0VCl5lEMt4f/giphy.gif](https://media.giphy.com/media/EldfH1VJdbrwY/giphy.gif))|