Stop writing ticket notes.
Start generating them.
AI-guided decision trees that walk your engineers through troubleshooting — and automatically document every step, ready for your PSA ticket.
Everyone knows it.
15–25 min lost per ticket
Engineers spend more time documenting what they did than actually doing it. After a complex issue, writing notes is the last thing anyone wants to do.
Vague, useless notes
"Fixed Outlook" tells you nothing. Documentation written under pressure tends toward generalities that help nobody the second time around.
Knowledge walks out the door
When a senior engineer leaves, years of tribal knowledge disappear overnight. New hires spend months building up what was never captured.
Context switching kills speed
Jumping between the issue, documentation tools, PSA tickets, and knowledge bases fragments focus and slows resolution.
What if documentation was a byproduct of solving the issue — not a separate task? What if your engineers never had to write another ticket note?
Build a Flow
Use the visual Flow Editor to create branching decision trees for any troubleshooting scenario. Drag, connect, and enrich steps with commands, notes, and AI suggestions.
Run a Session
An engineer launches the flow on a live ticket. FlowPilot — your AI copilot — acts as a virtual senior engineer, guiding decisions and capturing every action in real time.
Export to Ticket
When the session ends, full documentation is generated — formatted for your PSA. Paste it directly into ConnectWise, Atera, or Syncro. Done.
resolve faster and document better.
FlowPilot — Your AI Copilot
Like having a senior engineer on every call. FlowPilot suggests next steps, provides context-aware guidance, and automatically captures documentation as a byproduct of the troubleshooting session. It doesn't replace your team — it makes every engineer your best engineer.
Visual Flow Editor
Build branching decision trees with a drag-and-drop canvas. Add steps, conditions, commands, and notes — no code required.
Auto-Documentation
Every session generates timestamped, detailed notes — formatted for your PSA. Engineers never write another ticket note.
Team Knowledge Sharing
Share flows across your team. When one engineer solves a new problem, the whole team benefits from that path — instantly.
Session History & Analytics
Track which flows are used most, identify bottlenecks, and see how your team resolves issues over time.
PSA Integration
Connect directly to ConnectWise, Atera, and Syncro. Export session docs straight to tickets — no copy-paste needed.
- 3 decision trees
- 20 sessions per month
- Auto-documentation export
- Session history (30 days)
- Community support
- Unlimited decision trees
- Unlimited sessions
- FlowPilot AI copilot
- Auto-documentation export
- Full session history
- Tree templates library
- Priority support
- Everything in Pro
- PSA integration (ConnectWise, Atera, Syncro)
- Team analytics dashboard
- Session sharing & collaboration
- Client context system
- Role-based permissions
- Dedicated support
Need Enterprise (25+ techs, SSO, custom branding)? Contact us
Ready to stop writing ticket notes?
Join the beta and see what happens when documentation becomes automatic.
Free to start. No credit card required.